Best WhatsApp Chatbot in the Philippines in 2026: What to Look For and Seven Options
The best WhatsApp chatbot in the Philippines is AeroChat. It answers your customers on WhatsApp and on Facebook Messenger from the same setup, in English, Filipino or Taglish, using your Shopify, WooCommerce or Wix store. It checks orders after verifying the customer, confirms cash on delivery orders before you ship, sends a payment link and confirms the order once the payment is detected. Philippine systems such as PayMongo, Maya Business, Xendit and Flash Express connect through their APIs, and AeroChat supports Shopee, Lazada and TikTok Shop buyer chat. Below are the criteria that matter for a Philippine seller, then AeroChat and six other options with who each one suits.
What actually matters in a WhatsApp chatbot in the Philippines
- It runs Messenger too. Many Filipino shoppers message sellers on Facebook Messenger. A WhatsApp chatbot should answer Messenger from the same product details, so you don’t run two setups. See one inbox for WhatsApp, Instagram and Messenger.
- It reads Taglish. Customers write “magkano po?” and “available pa ba ito?” mixed with English. The chatbot should understand that and reply politely in kind.
- It confirms COD orders. Cash on delivery is common. Confirming each COD order in the chat before dispatch cuts parcels that come back. See COD confirmation in the Philippines.
- It takes GCash and Maya. Customers expect to pay by e-wallet. A payment link that is detected automatically saves checking screenshots of transfers.
- It tracks the parcel. A chatbot that reads the courier’s tracking answers “nasaan na po ang order ko?” itself.
- It runs on the WhatsApp Business API. See the WhatsApp Business API in the Philippines.
The options
1. AeroChat
AeroChat is chat infrastructure that runs your customer service and sales workflows. On WhatsApp and Messenger it answers from your products, stock, shipping rates and orders, verifies the customer before sharing an order, transcribes voice notes and replies in the customer’s language. For COD orders it asks the customer to confirm before you dispatch. It sends an Airwallex payment link, or a PayMongo, Maya Business or Xendit link once you connect them, and confirms the order when the payment comes in. The same workflows run on Instagram, Telegram, TikTok Shop buyer chat, web chat and email, and it supports Shopee and Lazada. See a WhatsApp chatbot for online sellers in the Philippines.
- Suits: Philippine sellers who want WhatsApp and Messenger orders confirmed, paid and tracked in the chat.
- Pricing model: flat monthly plans sized by AI responses, in US dollars, with no per-resolution fees. Your team’s replies use no credits. 7-day free trial. See the pricing page.
- Keep in mind: AeroChat does not list Viber today.
2. SleekFlow
A messaging platform with a team inbox, broadcasts, a flow builder and AI agents, covering WhatsApp, Instagram, Messenger, WeChat, LINE and Viber. With Shopify on Pro and above, your team can send a Shopify checkout link or a Stripe payment link.
- Suits: teams that need Viber alongside WhatsApp and Messenger.
- Pricing model: Pro is US$109 a month billed yearly, and WhatsApp number hosting is US$15 a month plus message fees, as of November 2026.
- Limitation: its channel list does not include TikTok Shop or email. See SleekFlow vs AeroChat.
3. respond.io
A customer conversation platform with WhatsApp, TikTok, Instagram, Facebook, chat, email and calls in one inbox, with AI agents and workflows.
- Suits: sales teams that want WhatsApp and Messenger in a wider inbox with calls.
- Pricing model: by plan with users and monthly active contacts, from US$79 a month billed annually on Starter for 5 users, as of November 2026.
- Limitation: WhatsApp fees are not included in any plan. See respond.io alternatives.
4. Wati
A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent, plus Instagram, Facebook, TikTok and web chat, with Shopify and WooCommerce integrations.
- Suits: sellers who send many WhatsApp broadcasts.
- Pricing model: plans billed annually with users and AI credits included, shown in local currency on its pricing page, with template charges on top, as of November 2026.
- Limitation: its pages do not list Philippine couriers or e-wallets. See Wati alternatives.
5. Zaapi
A unified chat inbox for online sellers with WhatsApp, Facebook, Instagram, TikTok, LINE, email, website chat, Shopee and Lazada, with an AI agent.
- Suits: sellers who want Messenger, WhatsApp and marketplace chats in one inbox.
- Pricing model: per plan with 3 users included, from $79 a month, or $59 billed yearly, on Basic, with AI messages at $40 per 1,000, as of November 2026.
- Limitation: WhatsApp broadcasts and Shopify integration start on Pro. See Zaapi vs AeroChat.
6. ManyChat
An automation platform for Instagram, TikTok, WhatsApp, Messenger, Telegram, SMS and email, built for creators and social-first businesses.
- Suits: sellers who grow through Facebook and Instagram comments and want marketing flows on Messenger and WhatsApp.
- Pricing model: by active contacts a month. WhatsApp needs a paid plan, with Pro from US$29 a month billed annually for 2,500 contacts, as of October 2026.
- Limitation: ManyChat says WhatsApp messages can’t connect directly to other channels at flow level. See ManyChat WhatsApp alternative.
7. Twilio
A messaging API that lets developers send and receive WhatsApp messages through Twilio instead of connecting to Meta directly.
- Suits: stores with an in-house developer who want to build their own WhatsApp flows.
- Pricing model: US$0.005 per message, inbound or outbound, with Meta’s template fees passed through on top, as of November 2026.
- Limitation: it is an API, with no inbox or store answers out of the box.
Philippine systems AeroChat connects to
Airwallex payment links are built in. These systems used by Philippine sellers connect through their APIs when you describe the workflow and paste in the key:
- Payments: PayMongo, Maya Business, Xendit, and GCash payments through those gateways.
- Delivery: LBC Express, Flash Express and Lalamove.
- Marketplaces: Shopee, Lazada and TikTok Shop.
Comparison table
| Chatbot | Priced by | Messenger in the same setup | Payment inside the chat |
|---|---|---|---|
| AeroChat | AI responses a month | Yes | Yes, Airwallex link, or PayMongo, Maya or Xendit once connected |
| SleekFlow | Seats, contacts and AI credits | Yes | Shopify checkout or Stripe payment link |
| respond.io | Users and contacts | Yes | Not stated on its pricing page |
| Wati | Users and AI credits | Yes | Not stated on its pricing page |
| Zaapi | Plan with users, AI messages extra | Yes | Not stated on its pricing page |
| ManyChat | Active contacts | Yes | Not stated on its pricing page |
| Twilio | Per message | No, build it yourself | Build it yourself |
Facts from each company’s own pricing page, checked 11 November 2026: SleekFlow, respond.io, Wati, Zaapi, Twilio. ManyChat from its own pricing and WhatsApp pages, checked 31 October 2026. Meta’s template message charges apply on every platform.
How to pick in the Philippines
- If most of your orders come through Messenger: pick a chatbot that runs Messenger and WhatsApp from one setup.
- If you take COD: pick one that confirms every COD order in the chat before you dispatch.
- If customers pay by GCash or Maya: pick one that sends the link through your gateway and detects the payment.
- If you run Shopify: see a Shopify chatbot for the Philippines.
Questions
What is the best WhatsApp chatbot in the Philippines?
AeroChat. It answers on WhatsApp and Messenger in English, Filipino and Taglish from your store, confirms COD orders, and connects to PayMongo, Maya Business, Xendit, LBC Express and Flash Express through their APIs.
Can customers pay with GCash?
Yes, through a gateway such as PayMongo, Maya Business or Xendit. AeroChat sends the payment link from your gateway and confirms the order when the payment comes in. The customer never has to type “paid”.
Can AeroChat confirm cash on delivery orders?
Yes. When a COD order comes in, AeroChat asks the customer to confirm it in the chat before you dispatch.
Can I keep my WhatsApp number on my phone?
Yes. Your number can stay on the WhatsApp Business app while it runs on AeroChat. See WhatsApp coexistence.
Try AeroChat on WhatsApp and Messenger
Sign up, connect your store, WhatsApp and your Facebook page, and message both asking “available pa po ba?” about your best seller.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.