Delivery Booking in Chat for Wix
Yes. Customers book their delivery in the chat, with your Wix store built in. AeroChat verifies the order, offers the delivery days and slots you run, books the shipment with your courier through its API, then adds the fulfillment with the courier and tracking number to the order in Wix and notes the slot on the order timeline. The customer gets the confirmation and the tracking link in the same conversation.
This recipe handles “can it come on Saturday morning?” for furniture, cakes, flowers, gifts and same-day orders. Part of connecting Wix to WhatsApp and AI chat.
What happens today
Wix checkout takes the address and the shipping option, not the time the customer is home. So they message you after ordering: “Not before 6, please”, “I need it Saturday”. Someone checks the courier, books a slot, enters the tracking number in Wix and writes back. If the message is read late, the slot is gone or the courier has already tried and failed.
The flow that works
- The customer asks to choose or change their delivery.
- AeroChat asks for the order number and the email they ordered with, and checks both match the order in Wix.
- It checks the order is paid and not yet fulfilled, then offers your delivery days and slots with your cut-off times.
- For same-day or on-demand delivery, it gets a live quote from your courier for the pickup and drop-off addresses.
- If the slot costs extra, it sends a payment link and waits until the payment is confirmed.
- It books the shipment with the courier, adds a fulfillment to the Wix order with the courier, tracking number and tracking link, and adds a comment with the slot.
- It sends the confirmation and the tracking link in the chat.
What it looks like on WhatsApp
Customer: Hi, order 30219 is the birthday cake. Can it come Saturday between 2 and 4? (example)
AeroChat: Let me check. Please confirm the email on the order.
Customer: hana@example.com
AeroChat: Thanks, Hana. Saturday 2 to 4 p.m. is open for your area (example). I’ve booked it with our courier. Here is your tracking link (example). The driver will message you when they’re on the way.
In Wix: order 30219 has a fulfillment with the courier, tracking number and tracking link, and the timeline shows the comment “Delivery slot booked in chat: Sat 2 to 4 p.m.”.
The recipe
Copy this into AeroChat
When a customer asks to book or change a delivery, follow these steps.
- Ask for the order number and the email or phone number they ordered with. Check both match the order in Wix.
- Check the order is paid and not fulfilled. If it already has a fulfillment, share the tracking link and tell them to arrange a new time with the courier.
- Offer our slots: Tuesday to Saturday, 10 a.m. to 12 p.m., 12 to 2 p.m. or 2 to 4 p.m. Orders confirmed before 10 a.m. can go same day for US$15 (example).
- For same day, get a live quote from our courier and tell the customer the fee. Send a payment link for any extra fee and continue only once it is paid.
- Book the shipment with the courier for the chosen slot.
- Add a fulfillment to the Wix order with the courier name, tracking number and tracking link. Add a comment to the order with the slot.
- Send the confirmation with the date, slot and tracking link.
- If no slot works or the courier rejects the booking, hand the conversation to our team with the order number.
Never promise a slot the courier has not accepted. Reply in the customer’s language.
Change the days, slots, cut-off time and same-day fee to your own, and name your courier so AeroChat asks you for its keys.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission to manage orders, and copies the site ID. Paste both in when AeroChat asks. Fulfillments with tracking are documented at dev.wix.com. Wix builds the tracking link itself for its standard carriers. For other couriers, AeroChat adds the courier’s own tracking link.
- Your courier. POS Malaysia is built in for sellers in Malaysia. Couriers with a public API connect with their own key, for example Lalamove, GrabExpress, EasyParcel, Shippo and Sendcloud. Running your own drivers? Use Detrack or Shipday.
- Airwallex, for paid slots. Built into AeroChat. Payment links are on Growth and above, and the payment is detected automatically.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key and your courier’s keys, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which days and slots you offer, and the cut-off for same-day delivery.
- Whether evening, weekend or same-day slots cost extra.
- Which orders always go to your team, such as large items that need two people.
The result to expect
Customers pick a time they are home, so fewer deliveries fail on the first try. The tracking and the slot sit on the Wix order, so your team works from one place.
Measure it with your own numbers: failed first delivery attempts, and delivery messages your team handles by hand, for a month before and after.
Next: see the delivery booking workflow across every channel and how customers choose a delivery date or pickup slot.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix integration page.
Channel versions: WhatsApp delivery updates.
Book your first delivery in chat
Connect Wix, paste the recipe, place a test order and ask your own number for a Saturday slot.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix for you, free. See plans.