WhatsApp away message templates in Thai
A WhatsApp away message in Thai tells the customer when your team is back and what they can still get done right now. Below are 8 away messages written in Thai, each with an English gloss, for after hours, weekends, public holidays and sale peaks. With AeroChat connected, order status, stock and delivery questions get answered straight away, in Thai, because AeroChat reads them from your store.
Writing away messages in Thai
Thai messages end with a polite particle. The templates below use ค่ะ and คะ, the forms a female speaker uses and a common choice for shop chat. If your store’s voice is male, change ค่ะ and คะ to ครับ. Address the customer as คุณ followed by their name, and refer to the store as เรา (we). Thai doesn’t use full stops, so the templates separate sentences with a space, the way Thai sellers write.
The WhatsApp rules that apply
These messages are replies. The customer writes first, so you are inside WhatsApp’s 24-hour customer service window and can send them as normal free-text messages, in Thai or any other language. No approved template is needed. If you want to message a customer after the window has closed, a business-initiated message needs an approved template, either utility or marketing. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.
8 WhatsApp away message templates in Thai
Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.
1. After hours, with instant help
When to use it: when your team has gone home but AeroChat is still answering from your store data.
สวัสดีค่ะ คุณ{{customer_name}} ขอบคุณที่ทักมาที่ {{store_name}} นะคะ ตอนนี้ทีมงานออฟไลน์จนถึง {{opening_time}} แต่เราช่วยเช็กสถานะคำสั่งซื้อ สต็อก ไซซ์ และค่าส่งให้ได้เลยตอนนี้ค่ะ
มีอะไรให้ช่วยไหมคะ
In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. Our team is offline until {{opening_time}}, but I can help right now with order tracking, stock, sizes and shipping costs. What can I help you with?
2. After hours, simple
When to use it: when you want a plain promise of a reply time.
สวัสดีค่ะ คุณ{{customer_name}} ขอบคุณสำหรับข้อความนะคะ ตอนนี้ทีมงานไม่อยู่ และจะกลับมาวัน{{opening_day}} เวลา {{opening_time}} ค่ะ
ฝากคำถามไว้ที่นี่ได้เลย แล้วเราจะรีบตอบทันทีที่กลับมาค่ะ
In English: Hi {{customer_name}}, thanks for your message. Our team is away and back at {{opening_time}} on {{opening_day}}. Leave your question here and we’ll reply when we’re back.
3. Weekend
When to use it: on Saturdays and Sundays if your team doesn’t work weekends.
สวัสดีค่ะ คุณ{{customer_name}} ขอบคุณที่ทักมาที่ {{store_name}} นะคะ ทีมงานหยุดวันเสาร์อาทิตย์ และจะกลับมาวันจันทร์ เวลา {{opening_time}} ค่ะ
คำสั่งซื้อช่วงสุดสัปดาห์จะจัดส่งตามลำดับตามปกติ ถ้าอยากเช็กสต็อกหรือติดตามพัสดุ เราช่วยได้เลยตอนนี้ค่ะ
In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. Our team is off for the weekend and back on Monday at {{opening_time}}. Weekend orders still ship in the usual order. I can check stock or track an order for you now.
4. Public holiday
When to use it: on public holidays such as Songkran, with the day you reopen.
สวัสดีค่ะ คุณ{{customer_name}} ทีมงานหยุดช่วง {{holiday_name}} และจะกลับมาวันที่ {{reopen_date}} ค่ะ
คำสั่งซื้อช่วงวันหยุดจะเริ่มจัดส่งวันที่ {{dispatch_date}} นะคะ ถามเรื่องสต็อก ราคา และการจัดส่งได้ที่นี่เลย เราตอบได้ทันทีค่ะ
In English: Hi {{customer_name}}, our team is away for {{holiday_name}} and back on {{reopen_date}}. Holiday orders ship from {{dispatch_date}}. You can still ask about stock, prices and delivery here and I’ll answer now.
5. Busy sale day
When to use it: during a big sale when your team is replying more slowly than usual.
สวัสดีค่ะ คุณ{{customer_name}} ขอบคุณสำหรับข้อความนะคะ วันนี้มีโปรโมชันและลูกค้าเยอะ ทีมงานอาจตอบช้ากว่าปกติเล็กน้อยค่ะ
เรื่องสต็อก ไซซ์ การจัดส่ง และสถานะคำสั่งซื้อ เราตอบได้เลยตอนนี้ ส่วนเรื่องอื่น ทีมงานจะตอบกลับภายใน {{reply_by_time}} ค่ะ
In English: Hi {{customer_name}}, thanks for your message. It’s a busy sale day, so our team is replying more slowly than usual. I can answer stock, sizes, delivery and order status now. For anything else, our team will reply by {{reply_by_time}}.
6. Team on a break
When to use it: for a short gap during the day, such as lunch.
สวัสดีค่ะ คุณ{{customer_name}} ทีมงานพักสักครู่ และจะกลับมาเวลา {{back_time}} ค่ะ
ถ้าอยากติดตามคำสั่งซื้อหรือสอบถามสินค้า ถามได้เลย เราตอบให้ตอนนี้ค่ะ
In English: Hi {{customer_name}}, our team is on a short break and back at {{back_time}}. If you want to track an order or ask about a product, just ask and I’ll answer now.
7. Holiday shutdown with order cutoff
When to use it: before a longer break, so customers know the last day to order.
สวัสดีค่ะ คุณ{{customer_name}} {{store_name}} ปิดทำการตั้งแต่ {{close_date}} ถึง {{reopen_date}} ค่ะ
วันสุดท้ายที่สั่งแล้วจัดส่งก่อนวันหยุดคือ {{cutoff_date}} คำสั่งซื้อหลังจากนั้นจะจัดส่งตั้งแต่ {{reopen_date}} นะคะ สอบถามเรื่องสินค้าหรือการจัดส่งได้เลยค่ะ
In English: Hi {{customer_name}}, {{store_name}} is closed from {{close_date}} to {{reopen_date}}. The last day to order for dispatch before the break is {{cutoff_date}}. Later orders ship from {{reopen_date}}. Ask me anything about products or delivery.
8. Request needs a person
When to use it: when the customer asks for something only your team can approve, such as a custom order.
ขอบคุณค่ะ คุณ{{customer_name}} คำสั่งซื้อแบบสั่งทำพิเศษต้องให้ทีมงานตรวจสอบก่อน ทีมงานจะกลับมาเวลา {{opening_time}} ค่ะ
เราส่งรายละเอียดที่คุณแจ้งไว้ให้ทีมงานแล้ว ไม่ต้องพิมพ์ซ้ำนะคะ คำตอบจะส่งมาในแชทนี้ค่ะ
In English: Thank you, {{customer_name}}. A custom order needs our team to check it, and they’re back at {{opening_time}}. I’ve passed on the details you shared, so you won’t need to repeat them. The reply will come in this chat.
Send these automatically with AeroChat
AeroChat replies the moment a message arrives. It checks your opening hours and closures, picks the right away message and fills it from your settings and your store platform, such as Shopify, WooCommerce or Wix. You don’t need to set up a separate Thai version. AeroChat writes in the language the customer uses, and these templates show the tone to ask for. Then it keeps going in the same chat:
- Order questions: AeroChat verifies the customer’s email or phone and reads the order status and tracking from your store.
- Stock and product questions: AeroChat checks live stock, sizes and prices in your catalog.
- Requests that need a person: AeroChat collects the details and passes the chat to your team for when they are back, so the customer doesn’t repeat themselves.
Copy this into AeroChat
Outside our opening hours (example: 9am to 6pm, Monday to Friday) and on the closure dates we set, reply to every new message with an away message that says when the team is back. Write it in the language the customer uses. In Thai, end sentences with ค่ะ or คะ. Then answer order status, stock, sizes and delivery from our store. Verify the customer by email or phone before sharing order details. For anything that needs our team, collect the details and pass the chat to the team for when they are back.
Change the hours, timings and template names to your own before you paste it.
This template in other languages
Related
- WhatsApp after-hours replies
- After-hours customer service for online stores
- WhatsApp greeting message templates in Thai
- WhatsApp shipping update templates in Thai
- Multilingual chat
Questions
Do I need an approved template for a away message in Thai?
No. A away message replies to a message the customer just sent, so it is inside the 24-hour customer service window and goes out as a normal message, in any language.
Do I need to set up a separate Thai version?
No. AeroChat writes in the language the customer uses. Use these templates to show the tone you want in Thai, such as how polite or casual to be.
What if the customer writes in English, or mixes Thai and English?
AeroChat replies in the language the customer writes in. If they mix Thai with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.
What happens to questions AeroChat can’t answer?
AeroChat collects the details and hands the chat to your team in the shared inbox. Your team picks it up when they are back, with the full chat in front of them.
AeroChat also answers your customers in Thai on every channel. See AI customer service in Thai.
Keep answering in Thai while your team is away
Connect your WhatsApp number and your store, set your opening hours, and AeroChat answers order, stock and delivery questions in Thai any time of day. Start your 7-day free trial. No credit card needed. See plans on the pricing page.
On Shopify? Install AeroChat from the Shopify App Store.