Connect Shippit to WhatsApp, Instagram, TikTok and AI Chat
Customers ask about delivery on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, but your shipments run through Shippit. AeroChat answers those conversations and works with Shippit as it goes: it quotes the delivery, creates and books the order with the address and parcel details the customer gave, shares the tracking number and answers “where is my parcel” from the order’s live tracking. It connects through Shippit’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Shippit and AeroChat
- Book a delivery from WhatsApp. AeroChat collects the address and parcel details, creates the Shippit order with your service level, and books it for collection.
- Answer where-is-my-parcel questions. AeroChat looks up the order by its tracking number and replies with the latest tracking status.
- Quote a delivery in chat. AeroChat asks for the suburb, postcode and parcel size and gives the Shippit quote for each service level.
- Change a delivery address. While the order has not been booked yet, AeroChat can update the details the customer asks to change.
- Cancel an order. AeroChat cancels the Shippit order when the customer asks, if its current state still allows it, and confirms in chat.
Works on every chat channel
Your customers message you wherever they already are. The same Shippit connection and the same workflows run on every channel AeroChat supports, and Shippit stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to get a delivery quote, book a delivery, change or cancel it, or ask where their parcel is. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Shippit’s public API. It reads quotes, orders and tracking, and it creates, books, updates and cancels orders. Each workflow uses only what its recipe asks for. Shippit can also send tracking updates to a webhook. Where you set that up, AeroChat can pass an update on to the customer in the conversation they started.
To connect, sign in to Shippit, go to Settings, then Integrations, and copy your API secret. Each Shippit store has its own key, and your account needs valid billing details to book orders. The Shippit developer documentation covers the details. Paste the key into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Shippit calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Shipments are billed to your own Shippit account. POS Malaysia delivery is built into AeroChat. This page is for businesses that already ship with Shippit.
Workflows to copy
Copy this into AeroChat
When a customer on WhatsApp asks how much delivery costs or how long it takes, ask for their suburb and postcode. Get a Shippit quote for a 2 kg parcel (example) from our warehouse. Tell them the price and delivery estimate for standard and express. Reply in the customer’s language.
Copy this into AeroChat
When a customer asks where their parcel is, ask for their order number if you do not have it. Find the Shippit order for that order number and check its tracking. Tell them the current status in one line. If the order is marked as delivered but they have not received it, hand the conversation to our team. Reply in the customer’s language.
Who uses it
Online stores and retailers that ship orders with several carriers through one account use it. These recipes cover delivery questions in chat:
What stays in Shippit
Shippit stays your record of shipments. Orders, carrier allocation, labels, manifests, returns and billing live there, and the carrier carries out the delivery.
AeroChat handles the conversation. It quotes, creates, books and tracks the orders your recipe asks for and leaves the rest to Shippit and your team.
Questions
Does AeroChat work with Shippit?
Yes. AeroChat connects through Shippit’s public API with the API secret from your Shippit integration settings.
Can customers book a Shippit delivery on WhatsApp?
Yes. AeroChat collects the address and parcel details in the WhatsApp conversation, creates the order in Shippit and books it, then sends the tracking number.
Do I need a developer?
No. You describe the workflow in your own words, copy your API secret from Shippit and paste it in, and switch it on. AeroChat builds the Shippit connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Shippit and try it
Paste the first recipe, add your Shippit key, and ask for a delivery quote in the chat yourself.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.