Reorder in Chat with Wix Stores
Yes. AeroChat takes reorders for Wix Stores, in the chat. It verifies the customer, finds their last Wix order, checks each item is still in stock, creates a cart with the same items and sends the Wix checkout link, on WhatsApp and every other channel.
This recipe turns “same as last time, please” into a ready checkout, so a repeat customer only confirms and pays. Part of connecting Wix Stores to WhatsApp and AI chat.
What happens today
A regular customer runs out of coffee, pet food or skincare and messages to order the same again. Someone looks up their last order, works out the items and sizes, and replies with product links one by one. The customer has to rebuild the cart themselves. Some give up halfway.
The flow that works
- The customer asks to reorder.
- AeroChat asks for the email or phone they ordered with and finds their most recent Wix order.
- It reads back the items and quantities and asks if anything should change.
- It checks each item is still sold and in stock.
- It creates a cart in Wix with those items and gets its checkout link.
- It sends the link. The customer checks out on your Wix store, with your shipping, discounts and payment methods.
What it looks like on WhatsApp
Customer: Hi, can I reorder my usual? Same as last month. (example)
AeroChat: Of course. Can you confirm the email on your account?
Customer: mia.tan@example.com
AeroChat: Thanks, Mia. Last time you ordered 2 bags of Salmon Kibble 2kg and 1 pack of Dental Chews. Same again?
Customer: Make it 3 bags of kibble this time.
AeroChat: Done. 3 bags of Salmon Kibble 2kg and 1 pack of Dental Chews, all in stock. Here’s your checkout link: checkout link (example). Shipping is added at checkout.
In Wix: a cart with the three bags and the chews is created. The order appears in Wix when Mia pays.
The recipe
Copy this into AeroChat
When a customer asks to order the same thing again, follow these steps.
- Ask for the email or phone number they ordered with. Find their most recent order in Wix with that email or phone. If you find none, ask for an order number.
- Read back the items, options and quantities from that order. Ask if they want to change anything.
- Check each item is still sold and in stock. If one is out of stock, leave it out, tell them, and suggest the closest option that is in stock.
- Create a cart in Wix with the confirmed items and quantities, and get its checkout link.
- Send the link with the list of items. Say shipping and any discount are worked out at checkout.
- If they ask a question before paying, answer it and send the same link again.
Never change prices. Never share another customer’s orders. Reply in the customer’s language.
If you sell subscriptions or bulk packs, add a line about them to step 2 before you paste it.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission to read orders and manage carts, and copies the site ID. Paste both in when AeroChat asks. Carts and checkout links are documented at dev.wix.com.
Your site must be published with its checkout page in place, because the link opens Wix’s own checkout. The cart is checked against current prices and stock when it is opened, so the customer always pays today’s price.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Whether AeroChat suggests a replacement when an item is out of stock.
- Whether repeat customers get a reorder discount code at checkout.
- How AeroChat confirms who the customer is before reading their orders.
The result to expect
Repeat customers reorder in one short conversation, with the cart already built. Your team does not rebuild orders by hand, and the order lands in Wix like any other.
Measure it with your own numbers: reorders that start in chat, and how many of those checkouts are paid.
See also: reorders in chat and stock checks in chat with Wix Stores.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix Stores integration page.
Take your first reorder in the chat
Connect Wix, paste the recipe, place a test order and ask your own number for the same again.
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