Connect Appstle Subscriptions to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Appstle Subscriptions. It reads subscription contracts, upcoming orders and delivery tracking from Appstle and skips orders, changes addresses and frequencies, swaps or adds products, pauses and cancels subscriptions in Appstle through its Admin API, on WhatsApp, Instagram, web chat and every other channel your subscribers use.
If your Shopify store sells subscriptions with Appstle, most of your messages are changes to an existing subscription. A subscriber on WhatsApp, Instagram, Messenger, Telegram, web chat or email asks to skip next month, move their delivery to a new address or swap a flavor, and AeroChat makes the change in Appstle in the same conversation. Your Shopify store is built into AeroChat, and Appstle Subscriptions connects through its public Admin API. You describe the workflow in your own words, AeroChat builds it, and Appstle stays the place your team manages subscriptions.
What you can do with Appstle Subscriptions and AeroChat
- Skip the next delivery. AeroChat finds the subscriber’s contract, tells them the date of their next order and skips it when they confirm.
- Change the delivery address. AeroChat updates the address on the subscription so the next orders go to the new place.
- Change how often it arrives. AeroChat offers the frequencies your selling plan allows and updates the subscription.
- Swap or add a product. AeroChat replaces a variant, such as a new flavor or size, or adds a product to the next orders.
- Pause or cancel a subscription. AeroChat confirms the request, offers a pause or a skip once if you allow it, and pauses or cancels in Appstle.
- Answer “when is my next order?”. AeroChat reads the upcoming orders on the contract and replies with the date and the products.
- Track the latest subscription order. AeroChat reads the fulfillment details of the most recent order and sends the tracking status.
What it looks like on WhatsApp
Customer: Can I skip my coffee delivery this month? I’m traveling. (example)
AeroChat: Your next order is on 18 November: 2 bags of House Blend. If I skip it, the following one is on 18 December. Shall I skip it?
Customer: Yes please.
AeroChat: Done. You will not be charged on 18 November. Your next order is on 18 December.
In Appstle: the next upcoming order on the contract is marked as skipped.
Customer: I moved. New address is 22 Park Lane, Apt 4. (example)
AeroChat: Thanks. I’ll update your subscription to 22 Park Lane, Apt 4, with the same city and postal code as before. Is that right?
Customer: Yes.
In Appstle: the delivery address on the contract is updated. Future orders ship there.
Customer: Can I get it every 6 weeks instead of every 4? (example)
AeroChat: Yes. Your plan offers every 4, 6 or 8 weeks. I’ve changed it to every 6 weeks. Your next order moves to 2 December.
In Appstle: the billing and delivery interval on the contract changes to every 6 weeks.
Works on every chat channel
Your subscribers message you wherever they already are. The same Appstle connection and the same workflows run on each of these channels, and Appstle stays the record whichever one they use.
| Channel | What your subscribers can do |
|---|---|
| Message your WhatsApp Business number to skip a delivery, change the address or frequency, swap a product, pause or cancel, or ask when the next order ships. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Appstle Subscriptions connects through its public Admin API, documented at developers.appstle.com. Through it, AeroChat reads subscription contracts and upcoming orders, and makes the changes subscribers ask for. Appstle subscriptions are Shopify subscription contracts tied to the Shopify customer, so the two parts line up.
- What AeroChat reads from Appstle Subscriptions: the customer’s subscription contracts with their status, products, next billing date, billing and delivery schedule and delivery address, upcoming orders, the fulfillment and tracking details of the latest order, the billing intervals the selling plan allows, and the delivery options for the contract.
- What AeroChat writes to Appstle Subscriptions: skipped orders, a new delivery address or method, a new billing or delivery interval, a new next billing date, replaced or added products, and status changes to active, paused or canceled.
To connect, open your Appstle admin, go to More, then API Access, and create an API key. As of November 2026, Appstle’s docs say the store’s plan must include API access. Without it, the API Access page shows an upgrade notice, and you add API access with Contact us in that notice. Changes that edit products or prices on a subscription also need a plan that includes contract price changes. Appstle says paid plans chosen today include it and the Free plan does not.
You describe the workflow in your own words, for example “when a subscriber asks to skip a delivery, find their subscription in Appstle, tell them the date and skip it when they confirm”. AeroChat builds the workflow as a draft and asks for the Appstle API key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Seven ready-made workflows for Appstle Subscriptions. Copy one into AeroChat, add your Appstle API key, and it runs on every channel.
1. Skip the next delivery
Copy this into AeroChat
When a subscriber asks to skip a delivery, find their subscription in Appstle by the email on their account. If they have more than one, ask which one. Tell them the date and products of the next order and the date of the one after. After they confirm, skip the next upcoming order and confirm the new next date. Reply in the customer’s language.
2. Change the delivery address
Copy this into AeroChat
When a subscriber gives a new address, find their subscription in Appstle by email. Read back the full new address, including postal code and country, and ask them to confirm. Then update the delivery address on the subscription. If an order is already being prepared, tell them which order will go to the new address.
3. Change how often it arrives
Copy this into AeroChat
When a subscriber asks for deliveries more or less often, find their subscription in Appstle and read the billing intervals their selling plan allows. Offer only those. When they choose one, update the interval on the subscription and tell them the new next order date. If the price changes with the frequency, say so before you change it.
4. Swap or add a product
Copy this into AeroChat
When a subscriber wants a different flavor, size or product, or wants to add something, find their subscription in Appstle and check the product in our Shopify catalog. Tell them the new price per order before changing anything. After they confirm, replace the variant or add the product to the subscription and read back what their next order will contain.
5. Pause or cancel a subscription
Copy this into AeroChat
When a subscriber asks to cancel, find their subscription in Appstle and confirm which one. Ask once, briefly, whether a pause or a skip would suit them better. If they still want to cancel, cancel it and confirm that no further orders will be charged. If they choose to pause, set the subscription to paused. Never ask more than once and never make it hard to cancel.
6. Answer “when is my next order?”
Copy this into AeroChat
When a subscriber asks when their next order is, find their subscription in Appstle and read the upcoming orders. Reply with the next date, the products and the delivery address. Offer to skip it or change it if they need to.
7. Track the latest subscription order
Copy this into AeroChat
When a subscriber asks where their latest box is, find their subscription in Appstle and read the fulfillment details of the latest order. Reply with the shipping status, the carrier and the tracking link. If there is no tracking yet, tell them the order date and that tracking appears once it ships. If it looks lost or late, hand the conversation to our team with the order attached.
Who uses it
Shopify stores that sell refills and regular supplies, such as coffee, skincare, supplements and pet food, run subscriptions on Appstle and get a steady flow of change requests. These recipes fit a store that runs on Shopify and Appstle Subscriptions:
- Beauty stores: restock and subscription questions.
- Fashion stores: order tracking.
What stays in Appstle Subscriptions
Appstle stays your record of subscriptions. Selling plans, billing, the customer portal, cancellation and retention settings, product swap rules and emails all live there. Every change AeroChat makes is a normal change to the subscription contract, so it shows in Appstle’s activity log like one made in the portal.
AeroChat handles the conversation. It answers subscription questions and makes the changes subscribers ask for, within the options your plans allow, and leaves the rest to Appstle.
WhatsApp workflows that use Appstle Subscriptions
These end-to-end WhatsApp workflows run with Appstle Subscriptions and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Membership and Subscription Renewals
- WhatsApp Order Changes and Cancellations Within Your Rules
- WhatsApp Delivery Updates From Your Order and Shipping Data
Questions
Does AeroChat work with Appstle Subscriptions?
Yes. It connects through Appstle’s public Admin API with an API key from your own Appstle admin. It is not an Appstle product, and AeroChat has no partnership with Appstle.
Can subscribers skip or cancel on WhatsApp?
Yes. AeroChat finds their subscription, confirms the details and skips the order, pauses or cancels in Appstle. You decide whether it offers a pause or a skip before canceling.
Can AeroChat change billing details or card numbers?
No. These recipes cover deliveries, products, frequency and status. Payment methods stay with the customer portal and your payment provider.
Which plan do I need?
On the Appstle side, as of November 2026, your plan must include API access, and product or price changes need contract price changes, which paid plans chosen today include. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Handle subscription changes in chat
Install AeroChat, paste the skip recipe, add your Appstle API key, and ask your own chat to skip your next delivery.
7-day free trial.