Reorders in Chat for Shopify
Yes. Customers reorder a past purchase in the chat, with your Shopify store built in. AeroChat verifies the customer, finds their last Shopify order, reads back the items, checks each one is still in stock at today’s price, and builds a draft order with the same items and address. The customer gets the checkout link and pays in a few taps.
This recipe turns “same as last time, please” into a paid order for coffee, pet food, skincare, supplements and anything people buy again. Part of connecting Shopify to WhatsApp and AI chat.
What happens today
A regular customer runs out and messages to order again. Someone looks up their last order, works out the exact variants and sends product links one by one. The customer rebuilds the cart, enters the address again and checks out. If any of that feels like work, they put it off, and some buy from a competitor in the meantime.
The flow that works
- The customer asks to reorder.
- AeroChat verifies them with the email or phone on their Shopify account and finds their recent orders.
- It reads back the items, variants and quantities of the last order and asks if anything should change.
- It checks each item is still sold and in stock, and suggests the closest variant for anything that is not.
- It creates a draft order in Shopify with the confirmed items, today’s prices and the shipping address from last time.
- It sends the checkout link from the draft order. When the customer pays, the order appears in Shopify like any other.
What it looks like on WhatsApp
Customer: Hi, can I get my usual coffee order again? (example)
AeroChat: Of course. Please confirm the email on your account.
Customer: omar@example.com
AeroChat: Thanks, Omar. Last time you ordered 2 bags of Ridge espresso beans, 1kg, and 1 bag of Valley decaf, 250g. Same again, to 41 Bay Street?
Customer: Yes, but 3 bags of espresso this time.
AeroChat: Done. 3 bags of Ridge espresso and 1 bag of Valley decaf, all in stock, US$93 with shipping (example). Here is your checkout link.
In Shopify: a draft order is created for Omar with the four bags and his saved address, tagged “reorder-chat”. It becomes an order when he pays.
The recipe
Copy this into AeroChat
When a customer asks to order the same thing again, follow these steps.
- Ask for the email or phone number on their account. Find the customer in Shopify and read their most recent orders.
- Read back the items, variants and quantities of the last order. If they have several regular orders, ask which one.
- Ask if they want to change anything, including the delivery address.
- Check each item is still sold and in stock. If one is not, say so and suggest the closest variant that is in stock.
- Create a draft order in Shopify with the confirmed items at current prices, their shipping address and the tag “reorder-chat”.
- Send the checkout link from the draft order with the item list and total.
- If they ask a question before paying, answer it and send the same link again.
Never change prices. Never share another customer’s orders. Reply in the customer’s language.
If you sell subscriptions, add a line offering one to customers who reorder the same items every month, before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard. AeroChat verifies the customer and reads their past orders and current stock. The draft order and its checkout link come from Shopify’s Admin API in the workflow you describe, so the customer pays on your own Shopify checkout with your shipping and payment methods.
- Your knowledge base. Add your shipping rules and any repeat-order offer.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left: add your knowledge base, then switch it on.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How AeroChat confirms who the customer is before reading their orders.
- Whether repeat customers get a reorder discount.
- Whether AeroChat suggests a subscription to customers who reorder often.
The result to expect
Repeat customers reorder in one short conversation, and nobody on your team rebuilds a cart by hand. The order lands in Shopify like any other.
Measure it with your own numbers: reorders that start in chat, and how many of those checkouts are paid.
Next: see the reorder workflow across every channel and subscription changes for Shopify.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Shopify store and email, with the same Shopify connection behind it. See what each channel does on the Shopify integration page.
Channel versions: WhatsApp reorders.
Take your first reorder in the chat
Install AeroChat, paste the recipe, place a test order and ask your own store chat for the same again.
7-day free trial.