Cash on delivery confirmation in chat for Shopee

Yes. AeroChat confirms cash on delivery orders in Shopee chat. When a buyer asks about their cash on delivery order, or replies to your check, AeroChat answers from your cash on delivery policy, takes their confirmation with the order number, and writes it into your Google Sheet. Your packing team ships confirmed orders. The order, the cash collection and the delivery stay in Shopee.

This recipe handles cash on delivery orders in Shopee chat, from your own policy and your own Sheet. Part of Shopee and AeroChat.

What happens today

Cash on delivery buyers are the ones most likely to forget they ordered, be away on delivery day or refuse the parcel. Each refused parcel costs you the packing and the trip back. So sellers check before they ship, and someone on your team spends the morning reading “is my order confirmed?” and “can I pay by card at the door?” in Shopee chat.

The flow that works

A buyer messages about a cash on delivery order in Shopee chat, or replies to a check your team sent.
AeroChat asks for the order number if the buyer has not given it.
It answers cash on delivery questions from your policy: pay the rider in cash, the amount is on the order page, have it ready on delivery day.
When the buyer confirms, AeroChat writes the order number, “confirmed” and the time into your COD Sheet.
If the buyer says they no longer want the order, AeroChat explains how to request a cancellation from the order in the Shopee app and marks the row “not confirmed”.
Your packing team ships the confirmed rows.

What it looks like in Shopee chat

Buyer: Hi, I ordered the rattan basket set with cash on delivery. Is it confirmed? (example)

AeroChat: Hi! Thanks for your order. Could you send me the order number so I can note your confirmation for our packing team?

Buyer: 2611MY04K (example)

AeroChat: Thank you, your cash on delivery order 2611MY04K is confirmed with us. The amount to pay the rider is shown on your order page in the Shopee app. Please have it ready on delivery day. We pack confirmed orders within one working day (example).

Behind the reply: AeroChat answered from your cash on delivery policy and wrote the order number, “confirmed” and the time into your COD Sheet.

The recipe

Copy this into AeroChat

When a buyer in Shopee chat asks about a cash on delivery order, follow these steps.

If they have not given the order number, ask for it.

Answer from our cash on delivery policy: they pay the rider in cash, the amount is on their order page in the Shopee app, and they should have it ready on delivery day.

Ask them to confirm they still want the order delivered.

If they confirm, add a row to our COD Sheet with the order number, “confirmed” and the time, and tell them our packing time.

If they no longer want it, explain how to request a cancellation from the order in the Shopee app and add the row as “not confirmed”.

If they ask to change the delivery address, hand the conversation to our team with the new address.

Never send a payment link or any outside link in Shopee chat. Never ask a buyer to cancel. Reply in the buyer’s language.

Add your cash on delivery policy and packing times to AeroChat’s knowledge, and create a COD Sheet with columns for order number, status and time.

What stays in Shopee

AeroChat handles the conversation and the confirmation record. The order, the payment method, the cash the rider collects and the delivery stay in Shopee. AeroChat never sends payment links or outside links in Shopee chat, even when a buyer asks to pay another way.

What to connect

Your Shopee shop. Connect it from the AeroChat dashboard. Shopee sets its own approval steps for chat access, and our team takes you through them. See Shopee and AeroChat.
Your COD Sheet. A Google Sheet with order number, status and time. AeroChat adds a row for each confirmation.
Your knowledge. Your cash on delivery policy and packing times.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left to switch on: connect your shop, add your knowledge, link your Sheet if the recipe uses one, then switch it on.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

What AeroChat says to a buyer who asks to pay another way.
Whether your team ships unconfirmed cash on delivery orders, or holds them.
When an address change goes to your team.

The result to expect

Buyers get an answer about their cash on delivery order straight away, and your packing team works from a Sheet of confirmed orders instead of a pile of chats.

Measure it with your own numbers: cash on delivery parcels refused or returned, for a month before and after.

The same workflow on your other channels

This recipe runs in Shopee chat and, with the same knowledge, on WhatsApp, Instagram, Messenger and your web chat. On those channels it can also act in your own store. See cash on delivery confirmation across your store and chat channels.

Selling on more than one marketplace? The same workflow for Lazada.

Questions

Does AeroChat message Shopee buyers first?

AeroChat replies when a buyer writes in Shopee chat. If your team sends a short check message to cash on delivery buyers, their replies come into AeroChat and it takes the confirmation from there.

Can a buyer switch to paying online?

The buyer chooses how to pay at checkout in the Shopee app. AeroChat explains your policy and never sends a payment link in Shopee chat.

What about cash on delivery on my own store?

On your own store and WhatsApp, AeroChat can confirm the order and update it in your store. See cash on delivery confirmation on WhatsApp.

Ship the cash on delivery orders buyers have confirmed

Connect your Shopee shop, add your cash on delivery policy, create the COD Sheet, paste the recipe, and send your shop a test question.

Start your 7-day free trial. No credit card needed.

See plans.

On Shopify? Install AeroChat from the Shopify App Store.