Cash on Delivery Confirmation in Chat for Shopify
Yes. AeroChat confirms cash on delivery orders on WhatsApp, with your Shopify store built in. When a COD order comes in, AeroChat sends your approved WhatsApp template with the items, total and address. The customer confirms, corrects the address or cancels in the chat, and AeroChat tags, updates or cancels the order in Shopify. Only confirmed orders go to packing.
This recipe cuts the orders that get refused or never collected at the door. Part of connecting Shopify to WhatsApp and AI chat.
What happens today
Shopify lets you take cash on delivery as a manual payment method, and those orders sit in your admin as payment pending until you collect the cash. Some are placed by mistake, some with a wrong address, some by people who change their mind. You only find out when the courier comes back with the parcel, after you paid for the shipping both ways.
Many sellers call each COD customer before shipping. That works until the order count grows.
The flow that works
- A new Shopify order comes in with cash on delivery as the payment method.
- AeroChat sends your approved WhatsApp utility template with the order number, items, total to pay and the address, with Confirm and Cancel buttons.
- The customer taps Confirm, and AeroChat tags the order “COD confirmed”.
- If the customer says the address is wrong, AeroChat collects the right one and updates it on the order.
- If they cancel, AeroChat cancels the order in Shopify and restocks the items.
- Any question in between gets answered in the same chat, from your store data.
What it looks like on WhatsApp
AeroChat: Hi Aisha, thanks for your order #3307: 2 x linen cushion covers, total US$48 to pay in cash on delivery (example). Delivering to 18 Market Street, Apt 3. Please confirm. [Confirm] [Cancel]
Customer: Confirm. But can the rider call before coming?
AeroChat: Confirmed, thank you. I’ve added a note for the rider to call you first. Your order will be packed today.
In Shopify: order #3307 is tagged “COD confirmed” with the note “Customer asks rider to call first”. The order stays payment pending until you mark it paid on delivery, as usual.
The recipe
Copy this into AeroChat
When a new Shopify order is paid by cash on delivery, follow these steps.
- Send our approved WhatsApp template “cod_confirmation” (example) to the phone number on the order, with the order number, items, total and delivery address.
- If the customer confirms, tag the order “COD confirmed” in Shopify.
- If they say the address is wrong, collect the full new address, read it back, update the shipping address on the order and then tag it “COD confirmed”.
- If they cancel, ask for the reason in one line, cancel the order in Shopify with restock on, and tag it “COD canceled in chat”.
- If they ask a question, answer it from our store data, then ask them to confirm again.
- If there is no reply within 24 hours (example), tag the order “COD no reply” so our team can decide.
Never cancel an order without the customer saying so. Reply in the customer’s language.
Change the template name, the tags and the no-reply rule to match how your team packs orders before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard. AeroChat reads new orders and their payment method. The tags, address change and cancellation go to Shopify through its Admin API in the workflow you describe.
- Your WhatsApp Business number and an approved template. The first message is sent by you, so it has to be an approved utility template. See WhatsApp message templates and the ready-made COD confirmation templates.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left: connect WhatsApp and choose your approved template, then switch it on.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which orders get a confirmation, for example all COD orders or only those over a set value.
- How long to wait for a reply, and what your team does with orders tagged “COD no reply”.
- Whether a customer who keeps canceling may still order by COD.
The result to expect
Only confirmed COD orders get packed and shipped. Wrong addresses get fixed before dispatch, and your team stops calling customers one by one.
Measure it with your own numbers: COD orders refused or not collected, and the shipping you pay on returned parcels, for a month before and after.
Next: see the COD confirmation workflow across every channel and how to reduce failed COD orders.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Shopify store and email, with the same Shopify connection behind it. See what each channel does on the Shopify integration page.
Channel versions: WhatsApp COD confirmation.
Confirm your next COD order on WhatsApp
Install AeroChat, connect WhatsApp, paste the recipe, and place a test COD order to see the confirmation arrive.
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