Cash on delivery confirmation in chat for Lazada

Yes. AeroChat confirms cash on delivery orders in Lazada chat. When a buyer asks about their cash on delivery order, or replies to your check, AeroChat answers from your cash on delivery policy, takes their confirmation with the order number, and writes it into your Google Sheet. Your packing team ships confirmed orders. The order, the cash collection and the delivery stay in Lazada.

This recipe handles cash on delivery orders in Lazada chat, from your own policy and your own Sheet. Part of Lazada and AeroChat.

What happens today

Cash on delivery buyers are the ones most likely to forget they ordered, be away on delivery day or refuse the parcel. Each refused parcel costs you the packing and the trip back. So sellers check before they ship, and someone on your team spends the morning reading “is my order confirmed?” and “can I pay by card at the door?” in Lazada chat.

The flow that works

A buyer messages about a cash on delivery order in Lazada chat, or replies to a check your team sent.
AeroChat asks for the order number if the buyer has not given it.
It answers cash on delivery questions from your policy: pay the rider in cash, the amount is on the order page, have it ready on delivery day.
When the buyer confirms, AeroChat writes the order number, “confirmed” and the time into your COD Sheet.
If the buyer says they no longer want the order, AeroChat explains how to request a cancellation from the order in the Lazada app and marks the row “not confirmed”.
Your packing team ships the confirmed rows.

What it looks like in Lazada chat

Buyer: I chose COD for the power bank. Can I pay by card when it arrives? (example)

AeroChat: Hi! For cash on delivery, please plan to pay the rider in cash. The amount is shown on your order page in the Lazada app. Shall I confirm your order for packing? Please send me the order number.

Buyer: Yes ok. 4418820093 (example)

AeroChat: Done, order 4418820093 is confirmed with us. We hand confirmed orders to the courier within one working day (example).

Behind the reply: AeroChat answered from your cash on delivery policy and wrote the confirmation into your COD Sheet.

The recipe

Copy this into AeroChat

When a buyer in Lazada chat asks about a cash on delivery order, follow these steps.

If they have not given the order number, ask for it.

Answer from our cash on delivery policy: they pay the rider in cash, the amount is on their order page in the Lazada app, and they should have it ready on delivery day.

Ask them to confirm they still want the order delivered.

If they confirm, add a row to our COD Sheet with the order number, “confirmed” and the time, and tell them our packing time.

If they no longer want it, explain how to request a cancellation from the order in the Lazada app and add the row as “not confirmed”.

If they ask to change the delivery address, hand the conversation to our team with the new address.

Never send a payment link or any outside link in Lazada chat. Never ask a buyer to cancel. Reply in the buyer’s language.

Add your cash on delivery policy and packing times to AeroChat’s knowledge, and create a COD Sheet with columns for order number, status and time.

What stays in Lazada

AeroChat handles the conversation and the confirmation record. The order, the payment method, the cash the rider collects and the delivery stay in Lazada. AeroChat never sends payment links or outside links in Lazada chat, even when a buyer asks to pay another way.

What to connect

Your Lazada store. Connect it from the AeroChat dashboard. Lazada sets its own approval steps for chat access, and our team takes you through them. See Lazada and AeroChat.
Your COD Sheet. A Google Sheet with order number, status and time. AeroChat adds a row for each confirmation.
Your knowledge. Your cash on delivery policy and packing times.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left to switch on: connect your store, add your knowledge, link your Sheet if the recipe uses one, then switch it on.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

What AeroChat says to a buyer who asks to pay another way.
Whether your team ships unconfirmed cash on delivery orders, or holds them.
When an address change goes to your team.

The result to expect

Buyers get an answer about their cash on delivery order straight away, and your packing team works from a Sheet of confirmed orders instead of a pile of chats.

Measure it with your own numbers: cash on delivery parcels refused or returned, for a month before and after.

The same workflow on your other channels

This recipe runs in Lazada chat and, with the same knowledge, on WhatsApp, Instagram, Messenger and your web chat. On those channels it can also act in your own store. See cash on delivery confirmation across your store and chat channels.

Selling on more than one marketplace? The same workflow for Shopee.

Questions

Does AeroChat message Lazada buyers first?

AeroChat replies when a buyer writes in Lazada chat. If your team sends a short check message to cash on delivery buyers, their replies come into AeroChat and it takes the confirmation from there.

Can a buyer switch to paying online?

The buyer chooses how to pay at checkout in the Lazada app. AeroChat explains your policy and never sends a payment link in Lazada chat.

What about cash on delivery on my own store?

On your own store and WhatsApp, AeroChat can confirm the order and update it in your store. See cash on delivery confirmation on WhatsApp.

Ship the cash on delivery orders buyers have confirmed

Connect your Lazada store, add your cash on delivery policy, create the COD Sheet, paste the recipe, and send your store a test question.

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