Rich Media in Responses

Key Capabilities

Visual product replies from Shopify — the AI answers with the product image, name, price, availability, and a link to view it, pulled live from your catalog.
Show, don't just tell — a product question gets answered with the actual product in view, not a paragraph describing it.
Always-current details — because rich replies read from Shopify, prices, names, and stock status stay in sync automatically.
Expressive, human messages — the AI uses natural formatting and emojis where they help, so conversations feel warm rather than robotic.
Clearer answers, less back-and-forth — visual replies help customers understand and decide faster.
Works across channels — rich replies render in web chat and supported messaging channels.

Overview

Plain text is a poor way to answer a shopping question. When a customer asks about a product, a block of words describing its name, price, and availability is harder to take in than simply seeing it — and a flat, mechanical tone makes the exchange feel like talking to a machine. Both leave customers working harder than they should to get a clear answer.

Rich Media in Responses makes the AI's replies visual and human. When a customer asks about a product, AeroChat answers with a rich reply — the product image, name, price, availability, and a link to view it — generated automatically from your Shopify catalog, so what the customer sees is always accurate and up to date. And beyond product visuals, the AI communicates the way a helpful person would: using clear formatting and the occasional emoji to add warmth and emphasis where it fits, so replies feel friendly rather than canned. The conversation stops reading like a database and starts feeling like a genuinely helpful reply.

How It Works

Customer asks about a product

On any connected channel, someone asks about an item, its price, or whether it's in stock.

AI builds a rich reply

AeroChat pulls the product from your Shopify catalog and composes a visual reply with its image, price, and availability.

Customer sees a clear answer

Instead of a text description, they get the product in view — alongside a friendly, expressive message.

See It In Action

Scenario 1

A product question, answered visually

Do you have any wireless earbuds under $150?

Yes! The AeroPods Pro are a great fit — here's a closer look:

AeroPods Pro — $129.00

Active noise cancellation, 8-hour battery. In stock and ready to ship.

View Product →

Why this wins: the customer sees the actual product — image, price, and key details — instead of a text description they'd have to go verify. The answer is complete in a single visual reply.

Scenario 2

A reply that feels human

Perfect, that's exactly what I wanted! Thanks 😄

Awesome, glad that's the one! 🎉 They're in stock and ready to go — just shout if you'd like a hand checking out. 😊

Why this wins: the AI matches the customer's energy instead of replying like a form. Small touches like emojis make the brand feel warm and personable, not robotic.

Setting It Up

Connect your Shopify store — rich product replies generate automatically from your catalog, with no manual setup.
Product details (image, name, price, availability) stay in sync with Shopify on their own.
Optionally, use Custom Instructions to set the tone — including how expressive or emoji-friendly you'd like replies to be.

FAQ

Where do the product visuals come from?

They're generated automatically from your connected Shopify catalog — image, name, price, availability, and link — so there's nothing to build by hand.

Are the details always accurate?

Yes. Rich replies read live from Shopify, so prices, names, and stock status stay current with your store.

Can I control how expressive or emoji-heavy the replies are?

Yes. Custom Instructions let you set the tone — more playful and emoji-friendly, or more formal and minimal.

Do rich replies work outside my website?

They render in web chat and supported messaging channels, so customers get a visual experience across platforms.