TEAM & CONTROL
Contact Management
Every person who chats with you becomes a contact — automatically. AeroChat captures names, emails, and phone numbers from real conversations and organizes them in one place, across every channel.
Key Capabilities
- Automatic contact capture — collects names, emails, and phone numbers from real conversations, with no manual data entry.
- Two ways to collect — a contact form popup after the first reply, plus the AI asking naturally during engaged chats.
- Respectful by design — the AI waits before asking, backs off if a customer sounds upset, and never asks too often.
- One unified contact list — every contact from web chat, WhatsApp, Instagram, and Facebook in a single place.
- Channel at a glance — each contact is tagged with the channel they came from.
- Search, filter, and organize — find any contact fast, add contacts manually, and export when you need to.
Overview
Most chat tools treat conversations as throwaway — someone asks a question, gets an answer, and disappears. AeroChat turns every conversation into a lasting contact. As people chat, the AI captures their name, email, and phone number and saves them to your contact list automatically — whether they came from your website, WhatsApp, Instagram, or Facebook. The result is one clean, growing list of real people who've engaged with your brand, organized and ready for follow-up, with no spreadsheets and no manual entry.
You stay in control of how it collects. Choose what to capture — name, email, phone — set how many messages the AI waits before asking, cap how often it asks, and have it automatically hold back when a customer sounds frustrated. So lead capture happens at the right moments and never gets in the way of good support.
How It Works
People chat with your AI
Across any connected channel — web chat, WhatsApp, Instagram, or Facebook.
AeroChat captures their details
Through a contact form popup and by asking naturally mid-conversation, within the limits you set.
Contacts land in one list
Tagged by channel, searchable, and ready to follow up or export.
See It In Action
Captured mid-conversation, naturally
Why this wins: the AI asks for details at the right moment — after it's already been helpful — so capture feels natural, not pushy.
Every channel, one place
Why this wins: contacts from every channel land in one list, each tagged by where they came from — so you always know who engaged and how to reach them.
Setting It Up
- Go to
Settings → Contact Capture. - Turn on the
Visitor Contact Form Popupand choose which fields to request. - Turn on
Proactive Contact Collection, pick what to collect, and set your limits. - That's it — new contacts appear automatically under
Contacts, tagged by channel.
FAQ
How are contacts collected?
Two ways: a contact form popup that appears after the first bot reply, and the AI asking for details naturally during engaged conversations. Both save straight to your contact list.
Will the AI annoy customers by asking too often?
No. You set how many messages it waits before asking, cap the total number of asks per customer, and it automatically holds back when someone sounds frustrated.
Does it capture contacts from all channels?
Yes. Contacts from web chat, WhatsApp, Instagram, and Facebook all land in one list, each tagged with the channel they came from.
Can I add contacts manually?
Yes. Alongside automatic capture, you can add a contact yourself anytime from the Contacts page.
Can I export my contacts?
Yes. You can export your contacts and leads whenever you need them for follow-up or your other tools.