Conversations & Routing
Conversation Tagging
Every conversation, automatically organized. AeroChat tags each chat by topic and sentiment as it happens — so you can filter your inbox in a click, see what customers really contact you about, and catch issues before they grow.
Available on: Web · WhatsApp · Instagram · Messenger · Telegram · Email
Key Capabilities
- Custom tags — create your own labels that match how your business thinks: leads, refunds, VIPs, wholesale, follow-ups, whatever you track.
- One-click tagging — add tags to any conversation from a simple checklist, right inside the chat.
- Add tags on the fly — need a new label mid-conversation? Create a custom tag without leaving the chat.
- Filter your inbox by tag — pull up every conversation with a given tag in seconds, instead of scrolling endlessly.
- Keep the whole team aligned — shared tags mean everyone organizes conversations the same way.
- Turn chats into insight — see which tags come up most to understand what customers contact you about.
Overview
As your conversation volume grows, an unorganized inbox turns into a pile you can't navigate. You can't quickly find that lead worth following up, you can't separate refund requests from product questions, and you can't tell which kinds of conversations are taking up most of your team's time. Everything blurs into one endless list.
Conversation Tagging gives that list structure. You create tags that reflect how your business actually works — "Qualified Lead", "Refund", "VIP", "Wholesale", "Follow-up" — and apply them to any conversation in a click, straight from the chat. Need a label that doesn't exist yet? Add a custom tag on the spot. Once conversations are tagged, your inbox becomes filterable: show only your qualified leads, or every refund request, or all your VIP customers, without wading through everything else. Because the whole team works from the same tags, organization stays consistent no matter who's handling a chat — and over time, the tags themselves tell you what customers contact you about most.
How It Works
Create your tags
Set up labels that fit your business — sales stages, support types, customer tiers, anything you want to track.
Tag conversations
Open any chat, pick the relevant tags from the list, or add a new custom tag in seconds.
Filter & find
Filter your inbox by any tag to pull up exactly the conversations you need.
See It In Action
Label a conversation in one tap
Select Tags
✕Why this wins: Organizing a conversation takes one tap. Tags fit your business exactly, because you create them — and anyone can add a new one the moment they need it.
Find every conversation on a topic
Why this wins: Tags turn a busy inbox into something searchable. The sales follow-up list builds itself — the conversations you care about are one filter away.
Setting It Up
- In
Conversations, open any chat and tap+ Tagto apply tags from the list. - Add your own labels with
Add custom tag— they're saved for reuse across conversations. - Filter the inbox by any tag to find the conversations you need.
FAQ
Can I create my own tags?
Yes. Tagging is fully customizable — create labels that match your business, and add new ones anytime, even mid-conversation.
How do I tag a conversation?
Open the chat, tap "+ Tag", and check the tags that apply. It takes a second.
Can I filter conversations by tag?
Yes. Filter your inbox by any tag to instantly pull up every conversation with that label.
Do tags work across my whole team?
Yes. Tags are shared, so everyone organizes conversations the same way and can find what they need.