CHANNELS & INTEGRATIONS

Chat Widget Customization

Make the chat widget feel like part of your site. Your logo, your colors, your greeting with a live preview as you go.

Key Capabilities

  • Your brand, front and center — set your brand name and upload a logo so the widget header is unmistakably yours.
  • Match your colors — choose a primary color and the whole widget adapts to your palette.
  • Pick a position — dock the widget to the bottom-left or bottom-right of your site.
  • Bot & agent avatars — upload separate avatars for your AI and your human agents.
  • Set the welcome — write a welcome heading and message that greet customers the moment they open the chat.
  • Quick reply buttons — add one-tap buttons for your most common questions so customers know where to start.
  • Show your other channels — invite customers to reach you on WhatsApp, Messenger, Instagram, Telegram, or email too.
  • Live preview as you build — every change shows instantly in a preview of both the open window and the minimized bubble.

Overview

Your website chat is often a customer's first impression of your brand — so it shouldn't look like it belongs to someone else. Widget Appearance lets you shape every visible part of the chat: the name and logo in the header, the accent color, where it sits on the page, the avatars, and the welcome that greets people when they open it.

Everything updates in a live preview as you go, so there are no blind changes — what you see in the builder is exactly what your customers get. Save, and your updates are reflected on your site right away.

How It Works

1

Brand it

Set your name, logo, primary color, and position. The preview updates live as you change each one.

2

Write the welcome & shortcuts

Add a welcome heading and message, plus quick reply buttons for your most common questions.

3

Preview and save

Check the live preview in both its open and minimized states, then save — your changes go live immediately.

See It In Action

Live preview

Branded to match your site

BRANDING
Brand Name
Bloom & Co
Widget Logo
Click to upload (64x64px) Remove
Primary Color
#e0457e
WIDGET POSITION
AVATARS
MESSAGES
QUICK REPLY BUTTONS
Save Changes

Live Preview

See how your widget will look to customers

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Test your widget →

Why this wins: From the header to the welcome to the colors, the widget reads as a native part of your site — so customers trust it on sight and know exactly how to start.

Setting It Up

  1. Go to Config → Widget Appearance.
  2. Under Branding, set your Brand Name, upload a Widget Logo, and pick a Primary Color.
  3. Choose a Widget Position — bottom-left or bottom-right.
  4. Under Avatars, upload your Bot Avatar and Agent Avatar.
  5. Under Messages, write your Welcome Heading and Welcome Message.
  6. Add Quick Reply Buttons, check the Live Preview, then click Save Changes — your updates go live right away.

FAQ

What can I customize?

Your brand name and logo, primary color, widget position, bot and agent avatars, the welcome heading and message, and quick reply buttons.

Will it match my brand colors?

Yes — pick any color and the whole widget adapts to it.

Can I change where the widget sits?

Yes — dock it to the bottom-left or bottom-right of your site.

Can customers reach me on other channels from the widget?

Yes — the widget can show your connected channels (WhatsApp, Messenger, Instagram, Telegram, email) so customers can continue wherever they prefer.

Do I need to re-publish or add code after changing it?

No. Changes are reflected on your site immediately once you save.

Can I see changes before they go live?

Yes — a live preview updates in real time as you customize, showing both the open window and the minimized bubble.

Can I remove the "Powered by AeroChat" branding?

Yes — removing the "Powered by AeroChat" footer is available as an optional add-on. You can enable it under Billing → Subscriptions.