AI & AUTOMATION

Voice Message Handling

When customers send a voice message, AeroChat transcribes it automatically and answers — so every message gets a reply, spoken or typed.

Key Capabilities

  • Voice notes, understood — incoming voice messages are automatically transcribed to text, then answered by your AI, just like a typed message.
  • No message left unanswered — customers who prefer talking over typing get a real reply instead of silence.
  • Works across languages — voice messages are transcribed even when customers speak in different languages.
  • Answered in text — the AI replies clearly in writing, so the conversation stays easy to read and reference.
  • Hands-off for your team — transcription and response happen automatically, with no agent listening back and typing a reply.

Overview

Plenty of customers would rather tap record than type — especially on mobile. But most chatbots can't understand audio, so those voice messages just sit there unanswered. AeroChat fixes that: when a customer sends a voice message, it's automatically transcribed to text and handled by your AI exactly like any other message.

It works across languages, so a voice note in one language is transcribed and understood all the same. The AI replies in text — clear, instant, and easy to scroll back through — which means every customer gets an answer, whether they typed it or spoke it.

How It Works

1

A customer sends a voice message

They record and send a voice note instead of typing.

2

AeroChat transcribes it automatically

The audio is converted to text behind the scenes, in the language it was spoken.

3

The AI answers in text

Your AI reads the transcription and replies just as it would to any typed question.

See It In Action

Voice → text

A voice note, answered in seconds

SB Sunny Bakehouse
Today
0:07 16:20
Transcribed automatically "Hi, do you deliver on weekends and what time do you open?"
Yes — we deliver every day including weekends, and we're open from 9am to 8pm. Would you like to place an order?
16:20
Type a message

Why this wins: The customer never typed a word — but they got an instant, accurate answer all the same.

FAQ

What happens when a customer sends a voice message?

It's automatically transcribed to text and answered by your AI, exactly like a typed message.

Does the AI reply with a voice message back?

No — replies are in text. It's clear, instant, and easy to scroll back through.

Does it work in other languages?

Yes. Voice messages are transcribed even when customers speak in different languages.

Do I need to set anything up?

No. Once your channel is connected, voice messages are handled automatically.

What if the audio is unclear?

The AI works from the transcription; if something's ambiguous, it responds as it would to any unclear message — by asking a clarifying question.