Multilingual Chat

Key Capabilities

Automatic language detection — identifies the customer's language from their very first message, with no menus or prompts.
Native replies on every channel — responds fluently in the detected language across web, WhatsApp, Instagram, Messenger, Telegram, and email.
Follows mid-chat switches — if a customer changes language partway through, the AI tracks every message and keeps up — not just the first one.
Code-mixing support — understands real-world mixed languages like Singlish, Manglish, and Spanglish instead of breaking on them.
Default fallback language — set a language to use when a message is too short or ambiguous to detect reliably.
20+ language admin interface — your team can run the dashboard itself in their preferred language.

Overview

Most chat tools force international shoppers through a clumsy "select your language" menu — or simply reply in English and hope for the best. The result is the same: customers who aren't answered in their own language lose trust and leave. Hiring native speakers for every market you sell into isn't realistic, and bolt-on translation widgets feel robotic and miss context.

Multilingual Chat removes that friction entirely. AeroChat reads the language of each incoming message and responds fluently in it — no configuration, no language picker. It's built for how people actually type in multilingual markets, understanding sentences that mix English with Malay, Mandarin, Tamil, or Spanish without losing the meaning. And because it reads the language of every message, not just the first, a customer can switch languages mid-conversation and the AI simply follows.

How It Works

Detect

The moment a customer sends a message, AeroChat identifies the language — including code-mixed input — without asking them to choose one.

Respond

The AI replies natively in that language, pulling answers from your knowledge base and keeping your brand tone consistent across every channel.

Keep up

It re-checks the language on every message, so if the customer switches partway through, the AI switches with them — no reset, no menu.

See It In Action

Scenario 1

Code-mixed pre-sales question (Singlish)

Eh this serum can use for oily skin or not ah? And got COD?

Yes, this serum works great for oily skin — it's lightweight and won't clog pores. And yes, we offer Cash on Delivery! Want me to add it to your cart?

Why this wins: A keyword bot chokes on "can use or not ah" and "COD." AeroChat reads the intent through the code-mixing and answers like a local would — closing the sale instead of frustrating the shopper.

Scenario 2

A customer switches language mid-chat

Hi, do you ship internationally?

Yes, we ship worldwide! Shipping is calculated at checkout based on your location.

Perfecto. ¿Cuánto tarda en llegar a México?

¡Buenas noticias! Los envíos a México suelen tardar de 7 a 10 días hábiles. ¿Quieres que te ayude a hacer el pedido?

Why this wins: The customer switched from English to Spanish mid-conversation and the AI followed instantly — no menu, no reset. It reads the language of every message, not just the first one.

Setting It Up

Multilingual AI is on by default — there's nothing to switch on to start detecting and replying in customer languages.
Go to Settings → AI Default Language and set a fallback language for short or ambiguous first messages.
Test it from Test Your Bot — send a message in another language and watch the AI respond in kind.

FAQ

Which languages does AeroChat support?

The AI handles a broad range of major world languages automatically, along with real-world code-mixed variants like Singlish, Manglish, and Spanglish. The admin dashboard itself is available in 20+ languages.

Do I need to configure each language separately?

No. Detection and response are automatic. The only optional setting is a default fallback language, used when a message is too short to detect reliably.

What if a customer switches language mid-conversation?

The AI checks the language on every message, not just the first — so if a customer starts in one language and switches to another, it follows along automatically.

What happens if the AI can't detect the language?

It falls back to the default language you set in Settings, so the customer always receives a coherent reply rather than silence.

What about when a human agent takes over?

That's handled by Agent Auto-Translation — incoming messages are translated into your agent's language and their replies back into the customer's. See the Agent Auto-Translation feature for details.