WhatsApp cash on delivery confirmation templates in Chinese

A cash on delivery confirmation in Chinese asks the customer to confirm the order, the amount to pay at the door and the delivery address before you ship. Below are 8 templates written in Chinese, each with an English gloss, from the first confirmation to reminders, address checks and an offer to pay online. AeroChat sends them when a COD order comes in and updates the order from the customer’s reply, whatever words they use.

Writing cash on delivery confirmations in Chinese

These templates are in Simplified Chinese as it is written in Malaysia and Singapore. Use 您 rather than 你 for a polite tone with customers you don’t know. Shoppers in both countries often mix in English words such as “order”, “COD” or “size”, so a few English terms in a reply read naturally. Keep sentences short and direct. Long, formal openings feel stiff in a chat.

WhatsApp rules to know before you send

The 24-hour window. If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that customer service window, a business-initiated message needs an approved template.
Utility, if it stays about the order. These messages fit Meta’s utility category when they are about the customer’s own order and contain nothing promotional. A template that mixes an order update with a promotion is classed as marketing. Keep offers out.
One language per template. You choose a language when you submit a template. Submit the Chinese text as its own version, next to your English one. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

WhatsApp rules from Meta’s template category guidelines, checked 11 November 2026.

8 WhatsApp cash on delivery confirmation templates in Chinese

Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.

1. First COD confirmation

When to use it: as soon as a cash on delivery order is placed.

您好 {{customer_name}}，感谢您在 {{store_name}} 下单。
订单 {{order_number}}：{{order_items}}
货到付款金额：{{order_total}}
送货地址：{{shipping_address}}
请回复“确认”，我们就会安排发货，或回复“取消”取消订单。

In English: Hi {{customer_name}}, thanks for your order from {{store_name}}. Order {{order_number}}: {{order_items}}. Amount to pay on delivery: {{order_total}}. Delivery address: {{shipping_address}}. Please reply “确认” (confirm) to confirm and we’ll ship it, or “取消” (cancel) to cancel.

2. Short confirmation

When to use it: for small orders or repeat customers.

您好 {{customer_name}}，请确认您的货到付款订单 {{order_number}}，金额 {{order_total}}。
回复“确认”发货，或回复“取消”取消订单。

In English: Hi {{customer_name}}, please confirm your cash on delivery order {{order_number}} for {{order_total}}. Reply “确认” (confirm) to ship it or “取消” (cancel) to cancel.

3. Address check

When to use it: when the address looks incomplete.

您好 {{customer_name}}，您的货到付款订单 {{order_number}} 准备发货了。
我们收到的地址是：{{shipping_address}}。请问地址完整吗？包括门牌号和单位号码。
正确的话请回复“确认”，或在这里发送完整地址。

In English: Hi {{customer_name}}, your cash on delivery order {{order_number}} is ready to ship. The address we have is {{shipping_address}}. Is it complete, including the house and unit number? Reply “确认” (confirm) if it’s correct, or send the full address here.

4. Reminder, no reply yet

When to use it: once, if the customer hasn’t answered the first message.

您好 {{customer_name}}，您的订单 {{order_number}} 还没发货，因为我们还在等您的确认。
货到付款金额：{{order_total}}
回复“确认”发货，如果不需要了，请回复“取消”。

In English: Hi {{customer_name}}, we haven’t shipped order {{order_number}} yet because we’re waiting for your confirmation. Amount to pay on delivery: {{order_total}}. Reply “确认” (confirm) to ship it, or “取消” (cancel) if you no longer need it.

5. Final reminder before cancel

When to use it: when your policy cancels unconfirmed COD orders after a set time.

您好 {{customer_name}}，这是订单 {{order_number}} 的最后提醒。
如果在 {{cancel_deadline}} 前没有收到您的回复，我们将取消这张订单。回复“确认”即可发货。

In English: Hi {{customer_name}}, this is a last reminder about order {{order_number}}. If we don’t hear from you by {{cancel_deadline}}, we’ll cancel it. Reply “确认” (confirm) to ship it.

6. Confirmed, with dispatch date

When to use it: right after the customer confirms.

谢谢您，{{customer_name}}，订单 {{order_number}} 已确认。
我们将于 {{dispatch_date}} 通过 {{courier_name}} 发货，送达时请准备好 {{order_total}}。
追踪链接会发到这里给您。

In English: Thank you {{customer_name}}, order {{order_number}} is confirmed. It ships on {{dispatch_date}} with {{courier_name}}. Please have {{order_total}} ready when it arrives. We’ll send the tracking here.

7. Offer to pay online instead

When to use it: when you’d like the customer to prepay.

您好 {{customer_name}}，您的订单 {{order_number}} 可以确认了。
您可以选择货到付款 {{order_total}}，或者现在在线付款，收货时就不用准备现金。
回复“货到付款”保持原来的方式，或回复“在线付款”，我们会发送安全的付款链接。

In English: Hi {{customer_name}}, order {{order_number}} is ready to confirm. You can pay {{order_total}} on delivery, or pay online now and skip the cash at the door. Reply “货到付款” (cash on delivery) to keep cash on delivery, or “在线付款” (pay online) and we’ll send a secure payment link.

8. Canceled at the customer’s request

When to use it: when the customer says they no longer want the order.

谢谢您告诉我们，{{customer_name}}。订单 {{order_number}} 已取消，不会再派送。
如果您改变主意，直接在这里回复，我们帮您重新下单。

In English: Thanks for letting us know, {{customer_name}}. Order {{order_number}} is canceled and nothing will be delivered. If you change your mind, reply here and we’ll help you order again.

Send these automatically with AeroChat

AeroChat sends the first Chinese confirmation when a cash on delivery order lands in your store platform, such as Shopify, WooCommerce or Wix, then acts on the reply in the same chat. Customers rarely type the exact keyword. AeroChat reads the reply as written, in Chinese, English or a mix, so a short yes, a request to change the address or a question about the total are each handled correctly.

Confirmed: AeroChat tags the order as confirmed so your team or courier booking can go ahead. With POS Malaysia connected, the shipment can be booked straight away.
Canceled: AeroChat cancels the order or tags it for your team, as you set in the workflow.
New address: AeroChat reads the address back to the customer and updates the order once they confirm it.
Pay online: AeroChat sends a payment link from your gateway, such as HitPay, Airwallex, and switches the order to prepaid once the payment is detected.
No reply: the reminder and final reminder go out at the times you choose.

Copy this into AeroChat

When a cash on delivery order comes in, send our approved COD confirmation template in the customer’s language (example: the Chinese version for customers who wrote to us in Chinese) with the order number, items, total and address. In Chinese, use 您, keep it short and warm. If the customer confirms, in any words, tag the order as confirmed. If they cancel, cancel the order. If they send a new address, read it back and update the order once they confirm. If they ask to pay online, send a payment link and mark the order prepaid when the payment is detected. If there is no reply after 12 hours (example), send one reminder, and cancel after 48 hours (example).

Change the hours, timings and template names to your own before you paste it.

This template in other languages

Questions

Is a COD confirmation in Chinese a utility template?

It fits Meta’s utility category when it is about the customer’s own order and contains nothing promotional. Keep offers out of it. The pay online version is about paying for the same order, not a promotion.

Do I need a separate Chinese template?

Yes, for the first message outside the 24-hour window. Each approved template has one language, so submit a Chinese version next to your English one.

What if the customer replies in their own words instead of the keyword?

AeroChat reads the reply as written, so a short yes, a request to change the address or a question about the total are each handled correctly.

What if the customer writes in English, or mixes Chinese and English?

AeroChat replies in the language the customer writes in. If they mix Chinese with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.

AeroChat also answers your customers in Chinese on every channel. See AI customer service in Chinese.

Confirm COD orders in Chinese before they ship

Connect WhatsApp and your store, submit your Chinese COD template, paste the recipe, and place a test COD order with your own number. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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