WhatsApp cash on delivery confirmation templates in Malay

A cash on delivery confirmation in Malay asks the customer to confirm the order, the amount to pay at the door and the delivery address before you ship. Below are 8 templates written in Malay, each with an English gloss, from the first confirmation to reminders, address checks and an offer to pay online. AeroChat sends them when a COD order comes in and updates the order from the customer’s reply, whatever words they use.

Writing cash on delivery confirmations in Malay

These templates are in Bahasa Melayu as Malaysian online sellers write it: friendly and polite, without being stiff. “Anda” works for any customer. “Tuan” or “Puan” suits formal messages and older customers. Short words such as “ya”, “boleh” and “sahaja” keep the tone relaxed. Many Malaysian shoppers mix in English words such as “online”, “order” or “COD”, so the templates use them where a seller would.

WhatsApp rules to know before you send

The 24-hour window. If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that customer service window, a business-initiated message needs an approved template.
Utility, if it stays about the order. These messages fit Meta’s utility category when they are about the customer’s own order and contain nothing promotional. A template that mixes an order update with a promotion is classed as marketing. Keep offers out.
One language per template. You choose a language when you submit a template. Submit the Malay text as its own version, next to your English one. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

WhatsApp rules from Meta’s template category guidelines, checked 11 November 2026.

8 WhatsApp cash on delivery confirmation templates in Malay

Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.

1. First COD confirmation

When to use it: as soon as a cash on delivery order is placed.

Hai {{customer_name}}, terima kasih atas pesanan anda di {{store_name}}.
Pesanan {{order_number}}: {{order_items}}
Jumlah bayaran semasa penghantaran (COD): {{order_total}}
Alamat penghantaran: {{shipping_address}}
Sila balas YA untuk sahkan dan kami akan hantar, atau TIDAK untuk batalkan.

In English: Hi {{customer_name}}, thanks for your order from {{store_name}}. Order {{order_number}}: {{order_items}}. Amount to pay on delivery: {{order_total}}. Delivery address: {{shipping_address}}. Please reply YA (yes) to confirm and we’ll ship it, or TIDAK (no) to cancel.

2. Short confirmation

When to use it: for small orders or repeat customers.

Hai {{customer_name}}, sila sahkan pesanan COD {{order_number}} anda berjumlah {{order_total}}.
Balas YA untuk kami hantar atau TIDAK untuk batalkan.

In English: Hi {{customer_name}}, please confirm your cash on delivery order {{order_number}} for {{order_total}}. Reply YA (yes) to ship it or TIDAK (no) to cancel.

3. Address check

When to use it: when the address looks incomplete.

Hai {{customer_name}}, pesanan COD {{order_number}} anda sedia untuk dihantar.
Alamat yang kami ada ialah {{shipping_address}}. Adakah alamat ini lengkap, termasuk nombor unit atau rumah?
Balas YA jika betul, atau hantar alamat penuh di sini.

In English: Hi {{customer_name}}, your cash on delivery order {{order_number}} is ready to ship. The address we have is {{shipping_address}}. Is it complete, including the unit or house number? Reply YA (yes) if it’s correct, or send the full address here.

4. Reminder, no reply yet

When to use it: once, if the customer hasn’t answered the first message.

Hai {{customer_name}}, pesanan {{order_number}} anda belum dihantar kerana kami masih menunggu pengesahan anda.
Jumlah bayaran semasa penghantaran: {{order_total}}
Balas YA untuk kami hantar, atau TIDAK jika anda tidak memerlukannya lagi.

In English: Hi {{customer_name}}, we haven’t shipped order {{order_number}} yet because we’re waiting for your confirmation. Amount to pay on delivery: {{order_total}}. Reply YA (yes) to ship it, or TIDAK (no) if you no longer need it.

5. Final reminder before cancel

When to use it: when your policy cancels unconfirmed COD orders after a set time.

Hai {{customer_name}}, ini peringatan terakhir untuk pesanan {{order_number}}.
Jika kami tidak menerima balasan sebelum {{cancel_deadline}}, pesanan ini akan dibatalkan. Balas YA untuk kami hantar.

In English: Hi {{customer_name}}, this is a last reminder about order {{order_number}}. If we don’t hear from you by {{cancel_deadline}}, we’ll cancel it. Reply YA (yes) to ship it.

6. Confirmed, with dispatch date

When to use it: right after the customer confirms.

Terima kasih {{customer_name}}, pesanan {{order_number}} anda telah disahkan.
Ia akan dihantar pada {{dispatch_date}} melalui {{courier_name}}. Sila sediakan {{order_total}} semasa barang sampai.
Pautan penjejakan akan kami hantar di sini.

In English: Thank you {{customer_name}}, order {{order_number}} is confirmed. It ships on {{dispatch_date}} with {{courier_name}}. Please have {{order_total}} ready when it arrives. We’ll send the tracking here.

7. Offer to pay online instead

When to use it: when you’d like the customer to prepay.

Hai {{customer_name}}, pesanan {{order_number}} anda sedia untuk disahkan.
Anda boleh bayar {{order_total}} secara COD, atau bayar online sekarang supaya tak perlu sediakan wang tunai semasa barang sampai.
Balas COD untuk kekal dengan bayaran semasa penghantaran, atau ONLINE dan kami akan hantar pautan pembayaran yang selamat.

In English: Hi {{customer_name}}, order {{order_number}} is ready to confirm. You can pay {{order_total}} on delivery, or pay online now and skip the cash at the door. Reply COD to keep cash on delivery, or ONLINE and we’ll send a secure payment link.

8. Canceled at the customer’s request

When to use it: when the customer says they no longer want the order.

Terima kasih kerana memaklumkan, {{customer_name}}. Pesanan {{order_number}} telah dibatalkan dan tiada barang akan dihantar.
Jika anda berubah fikiran, balas sahaja di sini dan kami akan bantu anda buat pesanan semula.

In English: Thanks for letting us know, {{customer_name}}. Order {{order_number}} is canceled and nothing will be delivered. If you change your mind, reply here and we’ll help you order again.

Send these automatically with AeroChat

AeroChat sends the first Malay confirmation when a cash on delivery order lands in your store platform, such as Shopify, WooCommerce or Wix, then acts on the reply in the same chat. Customers rarely type the exact keyword. AeroChat reads the reply as written, in Malay, English or a mix, so a short yes, a request to change the address or a question about the total are each handled correctly.

Confirmed: AeroChat tags the order as confirmed so your team or courier booking can go ahead. With POS Malaysia connected, the shipment can be booked straight away.
Canceled: AeroChat cancels the order or tags it for your team, as you set in the workflow.
New address: AeroChat reads the address back to the customer and updates the order once they confirm it.
Pay online: AeroChat sends a payment link from your gateway, such as Billplz, Fiuu, HitPay, and switches the order to prepaid once the payment is detected.
No reply: the reminder and final reminder go out at the times you choose.

Copy this into AeroChat

When a cash on delivery order comes in, send our approved COD confirmation template in the customer’s language (example: the Malay version for customers who wrote to us in Malay) with the order number, items, total and address. In Malay, keep it friendly and polite, and use Tuan or Puan for formal messages. If the customer confirms, in any words, tag the order as confirmed. If they cancel, cancel the order. If they send a new address, read it back and update the order once they confirm. If they ask to pay online, send a payment link and mark the order prepaid when the payment is detected. If there is no reply after 12 hours (example), send one reminder, and cancel after 48 hours (example).

Change the hours, timings and template names to your own before you paste it.

This template in other languages

Questions

Is a COD confirmation in Malay a utility template?

It fits Meta’s utility category when it is about the customer’s own order and contains nothing promotional. Keep offers out of it. The pay online version is about paying for the same order, not a promotion.

Do I need a separate Malay template?

Yes, for the first message outside the 24-hour window. Each approved template has one language, so submit a Malay version next to your English one.

What if the customer replies in their own words instead of the keyword?

AeroChat reads the reply as written, so a short yes, a request to change the address or a question about the total are each handled correctly.

What if the customer writes in English, or mixes Malay and English?

AeroChat replies in the language the customer writes in. If they mix Malay with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.

AeroChat also answers your customers in Malay on every channel. See AI customer service in Malay.

Confirm COD orders in Malay before they ship

Connect WhatsApp and your store, submit your Malay COD template, paste the recipe, and place a test COD order with your own number. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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