WhatsApp cash on delivery confirmation templates in Bahasa Indonesia

A cash on delivery confirmation in Bahasa Indonesia asks the customer to confirm the order, the amount to pay at the door and the delivery address before you ship. Below are 8 templates written in Bahasa Indonesia, each with an English gloss, from the first confirmation to reminders, address checks and an offer to pay online. AeroChat sends them when a COD order comes in and updates the order from the customer’s reply, whatever words they use.

Writing cash on delivery confirmations in Bahasa Indonesia

Indonesian shoppers expect a warm, polite tone. Sellers usually call the customer “Kak”, short for kakak, which is friendly and suits any age. For older customers, wholesale buyers or anything formal, use “Bapak” or “Ibu”. “Mohon” is a polite please, and a soft “ya” at the end keeps a request from sounding like an order. Many shoppers write casual words such as “ongkir” (shipping cost) and “ready” (in stock), so the templates use them too.

WhatsApp rules to know before you send

The 24-hour window. If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that customer service window, a business-initiated message needs an approved template.
Utility, if it stays about the order. These messages fit Meta’s utility category when they are about the customer’s own order and contain nothing promotional. A template that mixes an order update with a promotion is classed as marketing. Keep offers out.
One language per template. You choose a language when you submit a template. Submit the Bahasa Indonesia text as its own version, next to your English one. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

WhatsApp rules from Meta’s template category guidelines, checked 11 November 2026.

8 WhatsApp cash on delivery confirmation templates in Bahasa Indonesia

Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.

1. First COD confirmation

When to use it: as soon as a cash on delivery order is placed.

Halo Kak {{customer_name}}, terima kasih sudah belanja di {{store_name}}.
Pesanan {{order_number}}: {{order_items}}
Total bayar di tempat (COD): {{order_total}}
Alamat pengiriman: {{shipping_address}}
Mohon balas YA untuk konfirmasi dan kami kirim pesanannya, atau TIDAK untuk membatalkan.

In English: Hi {{customer_name}}, thanks for your order from {{store_name}}. Order {{order_number}}: {{order_items}}. Amount to pay on delivery: {{order_total}}. Delivery address: {{shipping_address}}. Please reply YA (yes) to confirm and we’ll ship it, or TIDAK (no) to cancel.

2. Short confirmation

When to use it: for small orders or repeat customers.

Halo Kak {{customer_name}}, mohon konfirmasi pesanan COD {{order_number}} sebesar {{order_total}} ya.
Balas YA untuk dikirim atau TIDAK untuk dibatalkan.

In English: Hi {{customer_name}}, please confirm your cash on delivery order {{order_number}} for {{order_total}}. Reply YA (yes) to ship it or TIDAK (no) to cancel.

3. Address check

When to use it: when the address looks incomplete.

Halo Kak {{customer_name}}, pesanan COD {{order_number}} siap dikirim.
Alamat yang kami terima: {{shipping_address}}. Apakah sudah lengkap, termasuk RT/RW dan nomor rumah?
Balas YA kalau sudah benar, atau kirim alamat lengkapnya di sini ya, Kak.

In English: Hi {{customer_name}}, your cash on delivery order {{order_number}} is ready to ship. The address we have is {{shipping_address}}. Is it complete, including the RT/RW and house number? Reply YA (yes) if it’s correct, or send the full address here.

4. Reminder, no reply yet

When to use it: once, if the customer hasn’t answered the first message.

Halo Kak {{customer_name}}, pesanan {{order_number}} belum kami kirim karena masih menunggu konfirmasi dari Kakak.
Total bayar saat barang sampai: {{order_total}}
Balas YA untuk dikirim, atau TIDAK kalau sudah tidak diperlukan.

In English: Hi {{customer_name}}, we haven’t shipped order {{order_number}} yet because we’re waiting for your confirmation. Amount to pay on delivery: {{order_total}}. Reply YA (yes) to ship it, or TIDAK (no) if you no longer need it.

5. Final reminder before cancel

When to use it: when your policy cancels unconfirmed COD orders after a set time.

Halo Kak {{customer_name}}, ini pengingat terakhir untuk pesanan {{order_number}}.
Kalau belum ada balasan sampai {{cancel_deadline}}, pesanan akan kami batalkan. Balas YA untuk dikirim ya, Kak.

In English: Hi {{customer_name}}, this is a last reminder about order {{order_number}}. If we don’t hear from you by {{cancel_deadline}}, we’ll cancel it. Reply YA (yes) to ship it.

6. Confirmed, with dispatch date

When to use it: right after the customer confirms.

Terima kasih Kak {{customer_name}}, pesanan {{order_number}} sudah dikonfirmasi.
Pesanan dikirim tanggal {{dispatch_date}} lewat {{courier_name}}. Mohon siapkan uang {{order_total}} saat kurir datang ya.
Nomor resi akan kami kirim di sini.

In English: Thank you {{customer_name}}, order {{order_number}} is confirmed. It ships on {{dispatch_date}} with {{courier_name}}. Please have {{order_total}} ready when it arrives. We’ll send the tracking here.

7. Offer to pay online instead

When to use it: when you’d like the customer to prepay.

Halo Kak {{customer_name}}, pesanan {{order_number}} siap dikonfirmasi.
Kakak bisa bayar {{order_total}} secara COD, atau bayar online sekarang supaya tidak perlu siapkan uang tunai saat kurir datang.
Balas COD untuk tetap bayar di tempat, atau ONLINE dan kami kirim link pembayaran yang aman.

In English: Hi {{customer_name}}, order {{order_number}} is ready to confirm. You can pay {{order_total}} on delivery, or pay online now and skip the cash at the door. Reply COD to keep cash on delivery, or ONLINE and we’ll send a secure payment link.

8. Canceled at the customer’s request

When to use it: when the customer says they no longer want the order.

Terima kasih infonya, Kak {{customer_name}}. Pesanan {{order_number}} sudah dibatalkan dan tidak akan dikirim.
Kalau Kakak berubah pikiran, balas saja di sini, kami bantu pesan lagi.

In English: Thanks for letting us know, {{customer_name}}. Order {{order_number}} is canceled and nothing will be delivered. If you change your mind, reply here and we’ll help you order again.

Send these automatically with AeroChat

AeroChat sends the first Bahasa Indonesia confirmation when a cash on delivery order lands in your store platform, such as Shopify, WooCommerce or Wix, then acts on the reply in the same chat. Customers rarely type the exact keyword. AeroChat reads the reply as written, in Bahasa Indonesia, English or a mix, so a short yes, a request to change the address or a question about the total are each handled correctly.

Confirmed: AeroChat tags the order as confirmed so your team or courier booking can go ahead. With AnterAja connected, the shipment can be booked straight away.
Canceled: AeroChat cancels the order or tags it for your team, as you set in the workflow.
New address: AeroChat reads the address back to the customer and updates the order once they confirm it.
Pay online: AeroChat sends a payment link from your gateway, such as Midtrans, Xendit, DOKU, and switches the order to prepaid once the payment is detected.
No reply: the reminder and final reminder go out at the times you choose.

Copy this into AeroChat

When a cash on delivery order comes in, send our approved COD confirmation template in the customer’s language (example: the Bahasa Indonesia version for customers who wrote to us in Bahasa Indonesia) with the order number, items, total and address. In Bahasa Indonesia, address them as Kak, or Bapak or Ibu for formal messages. If the customer confirms, in any words, tag the order as confirmed. If they cancel, cancel the order. If they send a new address, read it back and update the order once they confirm. If they ask to pay online, send a payment link and mark the order prepaid when the payment is detected. If there is no reply after 12 hours (example), send one reminder, and cancel after 48 hours (example).

Change the hours, timings and template names to your own before you paste it.

This template in other languages

Questions

Is a COD confirmation in Bahasa Indonesia a utility template?

It fits Meta’s utility category when it is about the customer’s own order and contains nothing promotional. Keep offers out of it. The pay online version is about paying for the same order, not a promotion.

Do I need a separate Bahasa Indonesia template?

Yes, for the first message outside the 24-hour window. Each approved template has one language, so submit a Bahasa Indonesia version next to your English one.

What if the customer replies in their own words instead of the keyword?

AeroChat reads the reply as written, so a short yes, a request to change the address or a question about the total are each handled correctly.

What if the customer writes in English, or mixes Bahasa Indonesia and English?

AeroChat replies in the language the customer writes in. If they mix Bahasa Indonesia with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.

AeroChat also answers your customers in Bahasa Indonesia on every channel. See AI customer service in Bahasa Indonesia.

Confirm COD orders in Bahasa Indonesia before they ship

Connect WhatsApp and your store, submit your Bahasa Indonesia COD template, paste the recipe, and place a test COD order with your own number. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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