Payment Links in Chat for Wix
Yes. Customers pay by payment link in the chat, with your Wix store built in. AeroChat confirms the product, option, quantity and delivery address from your Wix data, creates the order in Wix and sends a payment link in the same conversation. The link is a Wix payment request, which opens your site’s own payment page with the payment methods you already use, or an Airwallex link. Payment is detected automatically, and the customer never has to type “paid”.
This recipe closes the sale where the customer already is, for orders agreed in chat, custom quantities and unpaid balances. Part of connecting Wix to WhatsApp and AI chat.
What happens today
A customer decides to buy on Instagram or WhatsApp. You send them to your Wix site to find the product, add it to the cart and check out. Some do. Many don’t. Others ask you to “just send a link”, so your team makes one by hand, waits for a transfer screenshot and types the order into Wix. Unpaid orders and balances sit in the dashboard while someone chases them.
The flow that works
- The customer says what they want in chat.
- AeroChat finds the product in your synced Wix products, confirms the option, quantity and price, and checks stock.
- It collects the delivery address and quotes your Wix shipping option for it.
- It reads back the total and, once the customer agrees, creates the order in Wix.
- It creates a payment request for the order in Wix and sends its payment page link in the chat.
- When Wix marks the payment request as paid, AeroChat thanks the customer and confirms the order and its delivery time.
- For an order that is already in Wix but unpaid, such as a balance or a manual order, it sends a payment request link for the amount due.
What it looks like on WhatsApp
Customer: I’d like 2 of the beeswax candles in amber, delivered to 5 Lake Road, Chicago. (example)
AeroChat: 2 amber beeswax candles at US$22 each is US$44, plus US$6 delivery, US$50 in total (example). Shall I send the payment link?
Customer: Yes.
AeroChat: Here’s your secure payment link for order 40112 (example).
AeroChat: Payment received, thank you. Order 40112 ships within 2 business days.
In Wix: order 40112 is created with the two candles, the delivery address and shipping. The payment request moves from unpaid to paid when the customer pays, and the order shows as paid.
The recipe
Copy this into AeroChat
When a customer wants to buy in the chat, follow these steps.
- Find the product in our Wix products. Confirm the option, quantity and price, and check it is in stock.
- Ask for the delivery address. Quote our Wix shipping option for it.
- Read back the items, shipping and total, and ask them to confirm.
- Create the order in Wix with the items, address, shipping and customer details.
- Create a payment request for the order total that expires in 48 hours (example), and send its link.
- When the payment request is paid, thank them, confirm the order and tell them when it ships.
- If the link expires unpaid, ask if they still want the order. If they do, send a new link. If not, cancel the order with restock on.
- If they ask a question before paying, answer it and resend the same link.
Never ask the customer to send a payment screenshot. Never change a price without our approval. Reply in the customer’s language.
Change the expiry time and the shipping rule to match your store before you paste it. To use Airwallex links instead, say “send an Airwallex payment link” in step 5.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard. Products, stock and shipping options are already synced.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission to manage orders, and copies the site ID. Paste both in when AeroChat asks. Payment requests and their links are documented at dev.wix.com.
- A Payment Request page on your site. Wix needs this page added and published in the Wix Editor before it can create payment requests. The customer pays there with the payment methods your site accepts, in your order’s currency.
- Or Airwallex. Built into AeroChat and connected in the dashboard. Payment links are on Growth and above. AeroChat never sees card numbers and never holds your funds. No Airwallex account yet? Open one here.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products customers can buy in chat, and whether custom prices need your approval first.
- How long a payment link stays open, and what happens to unpaid orders.
- Whether you use Wix payment requests, Airwallex, or both.
The result to expect
Customers who decide in chat pay in chat, and the order is already in Wix when they do. No screenshots to check, and no unpaid orders left without a follow-up.
Measure it with your own numbers: orders paid by link in chat, and the time from “I’ll take it” to payment, for a month before and after.
Next: see the payment link workflow across every channel and payment links for custom orders. New to the term? Read what a payment link is.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix integration page.
Channel versions: WhatsApp payment links, Instagram payment links and Messenger payment links.
Take your first payment in chat
Connect Wix, publish your Payment Request page, paste the recipe, and buy one of your own products from your chat.
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