Facebook Messenger Product Recommendations From Your Catalog
Product recommendations on Messenger mean a customer who asks your Facebook Page “what would you suggest?” gets the answer a good shop assistant would give. AeroChat asks a few questions about what they need, picks matching products that are in stock from Shopify, WordPress with WooCommerce, Wix, a Google Sheet, Airtable or Square, sends them with prices and links, and records what the customer was looking for.
What happens today
Customers message your Page after seeing a post or an ad and ask which product is right for them. A good answer takes a few questions and a look at what is in stock, so the reply comes late or stays vague.
The person answering suggests what they remember, not what is in stock today. The customer’s answers about size, budget or use stay in the Messenger thread, and nobody sees them again.
How it runs on Messenger
- A customer asks for a suggestion in Messenger, or in a comment on your Page post. For a comment, AeroChat replies privately and continues in Messenger.
- It asks two or three questions, such as who it is for, the budget, the size or the occasion.
- It reads your catalog and stock, and picks two or three products that match and are available.
- It sends each product with the price, one line on why it fits, and the link.
- If the customer wants to buy in the chat, it creates the order and sends a payment link. Payment is detected automatically, so the customer never has to say they paid.
- It writes what the customer was looking for to your records, such as a row in a sheet, or profile tags in Klaviyo when they share an email.
- If the customer wants a personal consultation or a custom order, it hands the conversation to your team with their answers.
The recipe
Copy this into AeroChat
When someone on Messenger asks what we recommend, follow these steps.
- Ask who it is for and what they need it for. For clothing, ask their usual size. For gifts, ask the occasion (example).
- Ask their budget if they have not said.
- Pick up to three products from our store that match and are in stock in their size. Never suggest an item that is out of stock.
- For each product, send the name, price, one sentence on why it suits them, and the link.
- If they want to buy now, confirm the item, size and delivery address, create the order and send a payment link.
- If they want to hear about new arrivals, ask for their email, then add them in Klaviyo with the tag Interest: their choice (example).
- If they ask for a custom piece or a styling session, hand the conversation to our team (example).
Do not push a product they have said no to. Reply in the customer’s language.
Change the questions to the ones that matter for your products.
Connect the systems behind it
- Google Sheets: products, stock and the attributes AeroChat matches on, such as size, color or occasion.
- Airtable: a product base with tags and stock that AeroChat filters to pick matches.
- Square: live catalog and stock for shops that sell through Square.
- Klaviyo: saves what the customer was looking for as profile tags, for your later email campaigns.
- Airwallex: built in. Sends the payment link in Messenger and confirms the payment to AeroChat.
- Shopify, WordPress and Wix. Built in. AeroChat reads products, variants and stock directly.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Meta’s rules on Messenger
The customer starts this conversation, so your Page can reply within 24 hours of their last message. That covers the questions, the suggestions and the payment link. Replies typed by a person on your team have a separate 7-day window, which is not for automated replies. Suggestions for new arrivals after the window closes go by email, or on WhatsApp to customers who opted in.
Also on WhatsApp, Instagram and web chat
The same workflow runs on WhatsApp, Instagram, TikTok Shop buyer chat, Telegram, web chat and email, from the same catalog and the same rules.
Who uses it
- Fashion stores: outfits suggested by occasion and size, from what is in stock.
- Beauty stores: routines suggested by skin type and concern.
Read more: product recommendations across every channel.
Questions
Can AeroChat recommend products in Facebook Messenger?
Yes. It asks what the customer needs, picks matching in-stock products from your store and sends them with prices and links in the same chat.
Will it recommend something that is sold out?
No. It reads stock when it picks products, and the recipe tells it to skip anything out of stock in the customer’s size.
Can the customer buy without leaving Messenger?
Yes. AeroChat creates the order and sends a payment link. When the payment comes through, the order is marked paid and the customer gets the order number.
Can I send recommendations to customers later?
Automated replies only within 24 hours of their last message, or by hand within 7 days. For later offers, ask for an email and use your email tool, or WhatsApp with the customer’s opt-in.
Answer every “what do you suggest?” on your Page
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On Shopify? Install AeroChat from the Shopify App Store.
Related: product questions and payment links in Messenger.