Shopify Chatbot in the Philippines: Answer and Sell on Messenger and WhatsApp From Your Store
AeroChat is a Shopify chatbot that stores in the Philippines install from the Shopify App Store. It answers product, stock, shipping and order questions from your real Shopify data on Facebook Messenger, WhatsApp, Instagram, Telegram, web chat and email, in English, Filipino or Taglish. It sends payment links through gateways such as PayMongo and Xendit, confirms cash on delivery orders and books same-day delivery, so the chat ends with the job done.
Filipino shoppers ask a lot before they check out. “Available pa po?”, “HM shipping to Cebu?”, “Pwede COD?” Many of these questions come through your Facebook page on Messenger, and more on WhatsApp and Instagram, often late at night. AeroChat is Built for Shopify. It reads the same store data your team sees and replies in the customer’s language, “po” included.
What AeroChat does on a Shopify store in the Philippines
- Answers product and stock questions from your synced Shopify catalog, with the variant, the price in pesos and whether it is available.
- Quotes shipping from your Shopify shipping rates for Metro Manila, Luzon, Visayas or Mindanao, however you set them up.
- Answers “where is my order?” after verifying the customer’s email or phone. It reads the order and tracking in Shopify. Orders are never stored. See order status on Shopify.
- Recommends products from your own catalog when a shopper describes what they need. See product recommendations.
- Takes payment in the chat. AeroChat sends a payment link for the agreed total and detects the payment automatically, so nobody has to check a GCash screenshot. PayMongo, Xendit and Maya Business connect through their APIs, and Airwallex is built in.
- Confirms COD orders in chat before you pack them. See cash on delivery confirmation in the Philippines.
- Books same-day delivery with Lalamove or GrabExpress and sends the tracking link in the same chat.
- Changes and cancels orders within the rules you set, such as address changes before packing and cancellations.
What it looks like on Messenger
Customer: Hi! Available pa po yung tumbler 30oz in lilac? HM shipping to Cebu City? (example)
AeroChat: Hi! Yes po, the 30oz tumbler in lilac is available at ₱899. Shipping to Cebu City is ₱180 (example). Would you like to order?
Customer: Yes po. GCash payment pwede?
AeroChat: Pwede po. Your total is ₱1,079. Here’s your payment link. You can choose GCash on the payment page.
AeroChat: Payment received, salamat po! Order #3195 is confirmed and will ship tomorrow (example).
In Shopify: order #3195 is created and marked paid. The payment came through the PayMongo link.
Which payment methods the customer sees depends on what your gateway account offers.
Copy this into AeroChat
When a customer wants to buy in the chat, follow these steps.
- Check the product and variant in our Shopify store and tell them the price in ₱ and whether it is in stock.
- Ask for their delivery address and quote shipping from our Shopify shipping rates.
- Create the order in Shopify and send a PayMongo payment link (example) for the total.
- When the payment comes through, mark the order paid and thank them.
- For Metro Manila orders marked same-day, book a Lalamove delivery (example) and send the tracking link.
- If they ask for cash on delivery, create the order as COD and confirm it with them in the chat.
- If they ask for a discount, offer only the codes we have approved.
Reply in the customer’s language, including Filipino and Taglish. Use “po” when the customer does.
Change the gateway, the courier and the discount rules to your own before you paste it.
Local systems it connects to in the Philippines
- Payments: PayMongo, Xendit, Maya Business, 2C2P and HitPay through their APIs. Airwallex is built in (open an account if you don’t have one).
- Delivery: Lalamove and GrabExpress through their APIs. Shipping to Malaysia as well? POS Malaysia is built in.
- Marketplaces: AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada, alongside your Shopify store.
How to set it up
- Install AeroChat from the Shopify App Store and connect your store. Products sync automatically.
- Connect your Facebook page for Messenger, and your WhatsApp Business number with embedded signup. Add Instagram and web chat in the same dashboard.
- Describe your workflows in your own words, in any language, or paste the recipe above. AeroChat builds them.
- Add the API keys for your gateway or courier in the dashboard.
- Turn the workflow on and test it from your own phone.
No code is needed. More on choosing in what a Shopify AI chatbot should do and the best WhatsApp chatbot in the Philippines.
Questions
Does it work on Facebook Messenger?
Yes. Messenger, WhatsApp, Instagram, Telegram, web chat and email all run the same workflows from the same Shopify data. Comments on your Facebook posts can get an automatic reply too.
Does it reply in Taglish?
Yes. AeroChat replies in the customer’s language, including English, Filipino and mixed messages.
Can it hand a chat to my team?
Yes. AeroChat finishes the job in the chat where your rules allow it. When a request is outside those rules, such as a refund above your limit, it passes the chat to your team with the order details.
How much does it cost?
Plans are on the pricing page. WhatsApp message fees are charged by Meta. See WhatsApp pricing and WhatsApp Business API in the Philippines.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put AeroChat on your Shopify store in the Philippines
Install it, connect your Facebook page, and ask “Available pa po?” about your best seller.
7-day free trial.