Automate Shipping Quotes in Chat
Give a shipping quote in the chat, for the customer’s own address. AeroChat asks for the postcode or address, reads your store’s shipping rates or a live rate from your courier, and replies with the options, prices and delivery times. It says how close the cart is to free shipping, and takes the order if the customer is ready. It works on WhatsApp, Instagram, Messenger, TikTok Shop buyer chat, web chat and every other channel.
What the customer asks
Unexpected shipping costs stop sales. Customers ask before they commit.
- “How much is shipping to Canada?”
- “Do you ship to my area?”
- “How long will it take to get to Perth?”
- “Is there free shipping?”
- “How much for same-day delivery?”
What AeroChat does, step by step
- The customer asks about shipping. AeroChat asks for the country and postcode, or the full address for same-day delivery.
- It reads your store’s shipping zones, rates and free-shipping threshold for that address.
- For same-day or on-demand delivery, it gets a live quote from your courier’s API.
- It replies with each option, its price and the delivery time, and how much more qualifies for free shipping.
- If you do not ship to that address, it says so plainly.
- If the customer is ready, it takes the order and sends a payment link with the shipping included.
- Bulky or unusual items you price by hand go to your team.
The systems it uses
- Your store platform. Built in. Shopify, WooCommerce and Wix connect in the AeroChat dashboard. AeroChat reads your shipping zones, rates and free-shipping rules.
- Live courier rates. POS Malaysia is built in for sellers in Malaysia, including international rate quotes. EasyParcel, Shippo, Easyship, Lalamove and GrabExpress return rates through their APIs.
- Payment, if money changes hands. Airwallex is built in for payment links in the chat, confirmed automatically when the customer pays. No Airwallex account yet? Open one here.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it looks like on WhatsApp
Customer: How much is shipping to Toronto? (example)
AeroChat: To Toronto, standard shipping is US$12 and takes 6 to 9 business days, and express is US$24 and takes 3 to 4 (example). Orders over US$100 ship standard for free. Your cart is US$84.
Customer: Ok, standard is fine. Can I order here?
AeroChat: Yes. Your total with standard shipping is US$96. Here is your payment link: [link]
In your store: nothing changes until the customer pays. Then the order is created with the standard shipping line.
The recipe
Copy this into AeroChat
When a customer asks about shipping cost or delivery time, follow these steps.
- Ask for their country and postcode. For same-day delivery, ask for the full address.
- Check our shipping rates for that address. For same-day delivery in the city, get a live quote from our courier.
- Reply with each option, its price and delivery time.
- Tell them how much more they need to spend for free shipping, if they are close. Our threshold is US$100 (example).
- If we do not ship there, say so plainly.
- If they want to order, confirm the items and address and send a payment link with shipping included.
- For furniture or orders over 30 kg (example), hand the conversation to our team for a quote.
Only quote rates from our store or the courier. Never guess. Reply in the customer’s language.
Change the threshold and the weight limit to your own.
Where it runs
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok Shop buyer chat, Shopee and Lazada chat, Telegram, your web chat and email. It uses the same store connection and the same rules on every channel, so a customer gets the same answer wherever they ask.
Channel versions: quote requests on WhatsApp.
For your store platform: the courier pages EasyParcel shipping quotes, Shippo shipping quotes, Lalamove same-day quotes and GrabExpress same-day quotes.
Related: delivery booking in chat and abandoned cart recovery.
Questions
Where does AeroChat get the shipping rates?
From your store’s shipping settings, or from your courier’s API for live rates. It never makes up a rate.
Can it quote international shipping?
Yes, if your store has rates for that country or your courier quotes international rates. POS Malaysia’s international quotes are built in.
Can it tell customers about free shipping?
Yes. It reads your free-shipping threshold and tells the customer how far their cart is from it.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Plans differ by AI response volume and seats. Payment links and WhatsApp broadcasts are on Growth and above. See plans.
Answer the shipping question before it costs you the sale
Start the trial, connect your store and paste the shipping recipe. Then ask your own chat for a quote to a test address.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your store for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.