Give a Shipping Quote on WhatsApp with Shippo
Yes. AeroChat works directly with Shippo. When someone asks what shipping costs, AeroChat gets live rates from the carriers in your Shippo account for their address and parcel, and replies with the carrier, price and delivery days for each option, without buying anything.
This recipe answers “how much to ship to me?” before the customer orders, on WhatsApp, Instagram, Messenger, TikTok Shop buyer chat, web chat or email. Part of connecting Shippo to WhatsApp and AI chat.
What happens today
Shipping cost is one of the first questions a buyer asks in chat, and often the one that decides the sale. Answering it means opening Shippo, entering the postcode and parcel, and comparing carriers. A flat guess is quicker but wrong for heavy items or far-away addresses, so you either lose margin or lose the buyer.
The flow that works
- The customer asks what shipping costs.
- AeroChat asks for the destination city and postcode and what they want to order.
- It works out the parcel weight and size from your knowledge base.
- It creates a shipment in Shippo and reads the rates from your carriers.
- It replies with up to three options, each with carrier, service, price and delivery days.
- If they want to go ahead, it moves on to the order.
What it looks like on WhatsApp
Customer: How much to ship two of the ceramic planters to Denver 80202? (example)
AeroChat: For two planters, about 9 lb packed: USPS Ground Advantage, $14.80, 3 to 5 days. UPS Ground, $16.40, 3 days. USPS Priority Mail, $21.95, 2 to 3 days (example). Would you like to order?
In Shippo: a shipment is created with the rates the customer saw. No label is bought.
The recipe
Copy this into AeroChat
When someone asks what shipping costs, follow these steps.
- Ask for the destination city, postcode and country, and which items they want, if you do not have them.
- Work out the parcel weight and size from the item sizes in our knowledge base. If an item is not listed, use a 2 lb box, 10 x 8 x 4 in (example values).
- Create a shipment in Shippo from our warehouse to their postcode and read the rates.
- Reply with up to three rates, the cheapest first, each with carrier, service, price and delivery days.
- Say the price is for today and may change if the order changes.
- Do not buy a label. If they want to order, start the ordering workflow.
- If Shippo returns no rates for their address, tell them our team will quote and hand the conversation over.
Reply in the customer’s language.
Change the warehouse, the default box and how many options to show before you paste it. If you charge a flat rate above a certain basket value, add that rule to the recipe.
What to connect
- Shippo. Open the API page in your Shippo settings and copy your live API token. Paste it in when AeroChat asks. Getting rates does not buy a label.
- Your knowledge base. Add your products with their packed weights and sizes, and any free shipping rules.
The rates come from the carrier accounts in your Shippo account. Labels you later buy are billed to that account, never to AeroChat. POS Malaysia delivery is built into AeroChat, so you only need this recipe if you already ship with Shippo.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Shippo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Shippo’s public documentation at docs.goshippo.com, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which carriers and services customers see.
- Whether you show the carrier price or add your own handling fee.
- Which destinations go to your team for a manual quote.
The result to expect
Buyers get a real shipping price for their address in seconds, while they are still deciding. You stop guessing shipping in chat.
Measure it with your own numbers: shipping questions answered in chat, and how many led to an order, for a month before and after.
Next: book the shipment and label once they order.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok Shop buyer chat, Telegram, the chat on your website and email, with the same Shippo connection behind it. See what each channel does on the Shippo integration page.
Quote shipping in chat
Paste the recipe, add your Shippo token, and ask your own chat what it costs to ship your best seller across the country.
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On Shopify? Install AeroChat from the Shopify App Store.