WhatsApp review request templates
A WhatsApp review request names the product the customer received, asks for a review a few days after delivery, and links straight to the review form. Below are 10 templates to copy for product reviews, photo reviews, store reviews and one follow-up. AeroChat sends them after delivery, and checks in first if the customer had a problem.
What a review request should do
Ask after the customer has had time to use the product, not on the day it arrives. Name the product. Link to the exact place to leave the review, so it takes one tap.
Handle problems before asking for a public review. If the customer had a delivery or product issue, fix it first.
The WhatsApp rules that apply
If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.
Source: Meta’s WhatsApp template category guidelines on developers.facebook.com, as of November 2026.
Meta’s guidelines class a feedback request as utility only when it refers to the customer’s specific order. A request tied to their order fits that. A general “review us” message, or one with a discount for reviewing, is likely to be classed as marketing.
10 WhatsApp review request templates to copy
Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. AeroChat fills them from your store data when it sends the message.
1. Product review after delivery
Use a few days after the order is delivered.
Hi {{customer_name}}, how are you getting on with your {{product_name}} from order {{order_number}}?
If you have a minute, we'd love a short review: {{review_url}}
2. Photo review
Use for products where photos help other shoppers, such as clothing and home items.
Hi {{customer_name}}, we hope you like your {{product_name}}.
If you're happy with it, a review with a photo helps other customers choose: {{review_url}}
3. Several products in one order
Use when the order had more than one item.
Hi {{customer_name}}, thanks again for order {{order_number}}.
You can review each item in one place here: {{review_url}}
4. Store review on Google
Use when you want reviews for your business profile.
Hi {{customer_name}}, thanks for shopping with {{store_name}}.
If we did a good job with order {{order_number}}, would you leave us a review on Google? {{google_review_url}}
5. Check in first
Use before a review request when you want to catch problems first.
Hi {{customer_name}}, your order {{order_number}} arrived on {{delivery_date}}.
Is everything as you expected? Reply YES, or tell me what's wrong and I'll sort it out.
6. Review after a YES
Use when the customer confirmed everything is fine.
Great to hear, {{customer_name}}. Would you share that in a quick review of the {{product_name}}? {{review_url}}
7. After a resolved problem
Use after you fixed an issue, if the customer was happy with the outcome.
Thanks for your patience, {{customer_name}}. We're glad we could sort out order {{order_number}}.
If you'd like to share how it went, you can leave a review here: {{review_url}}
8. Repeat customer
Use for a customer who has ordered several times but never reviewed.
Hi {{customer_name}}, you've ordered {{product_name}} from us {{order_count}} times now. Thank you.
Would you tell other customers what you like about it? {{review_url}}
9. Reply with a rating
Use when you want the review to happen inside the chat.
Hi {{customer_name}}, how would you rate the {{product_name}} from 1 to 5?
Reply with a number and a line about it, and we'll add it to the product page with your first name.
10. One reminder
Use once, about a week after the first request, if there’s no review.
Hi {{customer_name}}, a quick reminder in case you missed it. Your review of the {{product_name}} would help other shoppers: {{review_url}}
We won't ask again.
Send these automatically with AeroChat
AeroChat sends review requests when the order is marked delivered in your store platform, such as Shopify, WooCommerce or Wix or in courier tracking, after the delay you choose:
- Product name and review link: come from the order and your review app, for example Judge.me.
- Check in first: AeroChat asks if everything is fine and sends the review link only after a YES.
- Problems: a complaint goes into the return, replacement or refund workflow, within your limits, instead of a review request.
- Ratings in chat: AeroChat can write the customer’s rating and text into your review app through its API, where the app supports it.
- One reminder: sent once if no review comes in, then the customer isn’t asked again for that order.
See WhatsApp review requests and review requests after delivery.
Related
- WhatsApp review requests
- Review requests
- Judge.me
- WhatsApp feedback request templates
- Shopee review request templates
- TikTok Shop review request templates
Questions
Is a review request a utility or marketing template?
Meta’s review decides. A request tied to the customer’s specific order fits the utility rules for feedback. Anything generic or with a reward for reviewing is likely to be classed as marketing.
When should I ask for a review?
A few days after delivery, once the customer has used the product. For items that take longer to judge, such as skincare, wait longer.
What if the customer is unhappy?
Check in first. If the customer reports a problem, AeroChat moves the conversation into a return, replacement or refund within your rules and doesn’t send the review link.
Can customers leave the review in WhatsApp?
Yes. AeroChat can collect a rating and a line of text in the chat and write it to your review app, where the app’s API supports creating reviews.
Ask for reviews at the right moment
Connect your store and review app, and AeroChat asks happy customers for a review after delivery and fixes problems first. Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.