Shopee review request templates

A good Shopee review request thanks the buyer, checks the order arrived well and asks for a rating in the app. Ask after delivery, keep it to two lines, and fix any problem before asking for stars. Below are 9 templates to copy. AeroChat handles the replies: thanks for good news, and passes problems to your team before they become a low rating.

Shopee rules to know before you send

Replies count within 12 hours. Shopee’s chat response rate counts replies sent within 12 hours of the buyer’s latest message, over the last 30 days.
Auto-replies and broadcasts don’t count. Shopee leaves its own auto-replies and chat broadcasts out of the response rate. Messages you type and Message Shortcuts count.
Keep the buyer on Shopee. Shopee treats directing a buyer to continue outside Shopee as a chat violation. That includes external links, phone numbers, social media accounts and payment outside Shopee, and its chat blocks messages with contact or bank details. A link to a Shopee page is fine. None of the templates below use outside links.
Thresholds for the response rate differ by market and seller program. Check your Account Health page. See how to improve your Shopee chat response rate.

Shopee rules from the Shopee Seller Education Hub, checked 11 November 2026: Understanding Chat Response and Chat violations. Rules and thresholds differ by market, so check the Shopee seller site for yours.

9 Shopee review request templates to copy

Replace the words in double curly brackets with your own details. Ratings happen in the Shopee app, so no outside links.

1. Simple ask

When to use it: a few days after delivery.

Hi {{buyer_name}}, we hope you're enjoying your {{product_name}}! If you have a moment, a rating on your order in the Shopee app helps our small shop a lot.

2. Check first

When to use it: when you want to catch problems before the rating.

Hi {{buyer_name}}, did your order arrive in good condition? If anything's not right, tell us here first and we'll fix it.

3. With photo ask

When to use it: for products that look good in photos.

Hi {{buyer_name}}, thanks for your order! If you're happy with it, a rating with a photo in the Shopee app helps other buyers see it in real life.

4. After a size exchange

When to use it: when you sorted a problem for the buyer.

Hi {{buyer_name}}, thanks for your patience with the exchange. We hope the new size fits well. A rating in the app would mean a lot to us.

5. Repeat buyer

When to use it: for loyal buyers.

Hi {{buyer_name}}, thanks for shopping with us again! If you have a minute, your rating on this order helps us keep improving.

6. Reminder to confirm receipt

When to use it: when the parcel shows delivered.

Hi {{buyer_name}}, the courier shows your parcel as delivered. When you've checked it, please tap Order Received in the app. You can rate it there too.

7. Usage tip, then ask

When to use it: for products with a learning curve.

Hi {{buyer_name}}, a quick tip for your {{product_name}}: {{usage_tip}}. Once you've tried it, we'd love to hear what you think in a rating.

8. Handmade shop

When to use it: for small makers.

Hi {{buyer_name}}, I made your {{product_name}} by hand, so I'd love to know how you like it. A rating in the app helps a small shop like ours.

9. Reply to a happy buyer

When to use it: when the buyer says they love it.

That's great to hear, {{buyer_name}}! Thank you. If you'd like to, you can add those words as a rating on your order in the app.

Tips for writing your own

Ask once, after delivery. Repeated asks annoy buyers.
Check the order arrived well before asking for stars.
Don’t offer gifts or vouchers in exchange for a rating. Check Shopee’s rules for your market first.

Send these automatically with AeroChat

AeroChat answers buyers in Shopee chat when they write, from the product details, size charts and policies you give it. It replies in the buyer’s language and hands problems to your team with the conversation attached. Orders, payment and shipping for Shopee sales stay in Shopee, so AeroChat points buyers to their order page in the Shopee app. Save the ones you start yourself as Message Shortcuts in Shopee chat. Messages sent from shortcuts count toward your response rate.

Template	What triggers it	Filled from
Reply to a happy buyer (9)	The buyer writes that they love their order.	The buyer’s message.
Check first (2)	A buyer replies with a problem.	Your return and exchange policy. AeroChat passes problems to your team.
Simple, photo, repeat, handmade, tip, receipt (1, 3, 5, 6, 7, 8)	Messages you send yourself after delivery. Save them as Message Shortcuts.	Delivered orders in your Shopee seller dashboard and your product tips.
After an exchange (4)	Your team closes an exchange.	The exchange notes in the chat.

Copy this into AeroChat

When a Shopee buyer tells us they’re happy with their order, thank them and say they can rate the order in the Shopee app if they’d like to. When a buyer tells us something is wrong, such as a damaged item, a wrong size or a missing part, say sorry, ask for a photo, explain our return and exchange policy, and pass the chat to our team with the photo. Never ask for a rating in the same message as a problem. Never share an outside link. Reply in the buyer’s language.

Add your return and exchange policy to AeroChat before you paste it.

Questions

When should I ask for a Shopee rating?

After the parcel is delivered and you’ve checked it arrived well. A short check first catches problems before they become a low rating.

Can I link to a review page?

Only Shopee pages. Shopee treats outside links as a chat violation.

Can I reward buyers for ratings?

Check Shopee’s rules for your market before offering anything. The templates here don’t offer rewards.

Answer Shopee buyers in one inbox

Connect your Shopee shop and add your return policy, and AeroChat handles the replies to your review requests. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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