WhatsApp greeting message templates

A good WhatsApp greeting message welcomes the customer by name, says what you can help with, and invites them to ask their question straight away. Below are 10 greetings to copy for new customers, returning customers, ad clicks, product enquiries and different languages. AeroChat picks the greeting that fits the customer and then answers their question from your store data.

What a greeting message should do

The greeting is the first thing a customer sees after they message you. It should be short, use their name where you have it, and point them to the questions you can answer now, such as stock, sizes, delivery and order status.

Skip long menus. A customer who came from an ad or a product page already has a question. Let them type it.

The WhatsApp rules that apply

These messages are replies. The customer writes first, so you are inside WhatsApp’s 24-hour customer service window and can send them as normal free-text messages. No approved template is needed. If you want to message a customer after the window has closed, a business-initiated message needs an approved template, either utility or marketing. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

10 WhatsApp greeting message templates to copy

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. AeroChat fills them from your store data when it sends the message.

1. New customer

Use when someone messages your store for the first time.

Hi {{customer_name}}, welcome to {{store_name}}.
I can help you find a product, check sizes and stock, or tell you about delivery to your area.
What are you looking for today?

2. Returning customer

Use when the number matches a past customer in your store.

Hi {{customer_name}}, good to hear from you again.
Do you have a question about your last order {{last_order_number}}, or are you looking for something new?

3. Came from an ad

Use when the customer tapped a click-to-WhatsApp ad.

Hi {{customer_name}}, thanks for tapping our ad for {{ad_product}}.
It's {{price}} and in stock now. Would you like to know about sizes, delivery or anything else?

4. Came from a product page

Use when the chat started from a WhatsApp button on a product page.

Hi {{customer_name}}, I see you were looking at the {{product_name}}.
What would you like to know? I can check your size, stock or the delivery date.

5. Customer with an open order

Use when the customer has an order that hasn’t been delivered yet.

Hi {{customer_name}}, thanks for messaging {{store_name}}.
Your order {{order_number}} is {{order_status}}. Is that what you're asking about, or can I help with something else?

6. Short and simple

Use when you want the greeting out of the way so the customer just asks.

Hi {{customer_name}}, thanks for messaging {{store_name}}. How can I help?

7. Greeting in Bahasa Melayu

Use for customers who write in Malay.

Hai {{customer_name}}, terima kasih kerana menghubungi {{store_name}}.
Saya boleh bantu semak stok, saiz dan penghantaran. Apa yang anda cari hari ini?

8. Greeting in Spanish

Use for customers who write in Spanish.

Hola {{customer_name}}, gracias por escribir a {{store_name}}.
Puedo ayudarte con productos, tallas, stock y envíos. ¿Qué estás buscando hoy?

9. Sale period greeting

Use while a sale is running, so customers know it applies.

Hi {{customer_name}}, welcome to {{store_name}}. Our {{sale_name}} sale is on until {{end_date}}.
Tell me what you're looking for and I'll check the sale price and stock for you.

10. Wholesale or bulk buyer

Use when the customer is tagged as a trade or wholesale buyer.

Hi {{customer_name}}, thanks for messaging {{store_name}} wholesale.
Send me the products and quantities you need and I'll check stock and your trade prices.

Send these automatically with AeroChat

AeroChat sends the greeting as soon as the first message arrives, then answers what the customer asks. It picks the version from what it knows about the chat:

New or returning: AeroChat checks the phone number against customers in your store platform, such as Shopify, WooCommerce or Wix.
Ad and product page: the ad or page that opened the chat sets the product name and price.
Open order: once the customer is verified by email or phone, the order status comes from your store.
Language: AeroChat replies in the language the customer writes in. You don’t need a separate greeting set up for every language.
Next step: stock, sizes, delivery and payment links follow in the same chat, so the greeting leads straight into the sale.

See WhatsApp auto-replies and FAQs and click-to-WhatsApp ads.

Questions

Do I need an approved template for a greeting?

No. A greeting replies to a message the customer just sent, so it is inside the 24-hour customer service window and goes out as a normal message.

What is the difference between a greeting and a welcome message?

A greeting answers the customer’s first message in a chat. A welcome message is something you send to a new customer or subscriber, such as after their first order or after they opt in. See WhatsApp welcome message templates.

Should the greeting include a menu?

Usually not. Most customers already have a question. AeroChat reads what they type, so a short greeting that invites them to ask works better than a list of numbers.

Can the greeting use the customer’s name?

Yes, when AeroChat finds the name on their WhatsApp profile or in your store’s customer records.

Greet every customer and answer the question that follows

Connect your WhatsApp number and your store, and AeroChat greets each customer and answers stock, delivery and order questions in the same chat. Start your 7-day free trial. No credit card needed.

Start your 7-day free trial

On Shopify? Install AeroChat from the Shopify App Store.