WhatsApp order confirmation templates

A WhatsApp order confirmation lists what was ordered, the total, where it is going and when it ships, and tells the customer they can reply with questions. Below are 10 templates to copy for standard, preorder, pickup, custom and gift orders. AeroChat sends them from your store as soon as the order is placed and answers any reply in the same chat.

What an order confirmation should do

A customer who just paid wants proof that the order went through. Put the order number, items, total and delivery address in the message, so they can check it at a glance and spot a mistake early.

Add the next step: when it ships and how they’ll get tracking. Keep offers out of it, so it can stay a utility template.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

Source: Meta’s WhatsApp template category guidelines on developers.facebook.com, as of November 2026.

10 WhatsApp order confirmation templates to copy

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. AeroChat fills them from your store data when it sends the message.

1. Standard paid order

Use for most orders, right after payment.

Hi {{customer_name}}, thanks for your order from {{store_name}}.
Order {{order_number}}
{{order_items}}
Total paid: {{order_total}}
Delivering to: {{shipping_address}}
It ships by {{dispatch_date}}. I'll send your tracking link here.

2. Short confirmation

Use for small or repeat orders.

Thanks {{customer_name}}, order {{order_number}} for {{order_total}} is confirmed. It ships by {{dispatch_date}}.

3. Preorder

Use when the item ships later than usual.

Hi {{customer_name}}, your preorder {{order_number}} for {{product_name}} is confirmed.
Expected ship date: {{ship_date}}. We'll message you here if that changes and when it ships.

4. Store pickup

Use when the customer chose to collect.

Hi {{customer_name}}, your order {{order_number}} is confirmed for pickup at {{pickup_location}}.
We'll message you when it's ready. Please bring your order number.

5. Custom or personalized order

Use when you need the customer to check details before you make it.

Hi {{customer_name}}, thanks for your order {{order_number}}.
Here are your personalization details: {{custom_details}}
Please reply YES if they're correct, or send any changes before {{approval_deadline}}.

6. Gift order

Use when the order ships to someone else.

Hi {{customer_name}}, your gift order {{order_number}} is confirmed.
It's going to {{recipient_name}} at {{shipping_address}}, with your gift message. The price won't be shown on the packing slip.

7. Order placed in chat

Use when the customer ordered and paid inside the WhatsApp chat.

Payment received, thank you {{customer_name}}.
Your order {{order_number}} is confirmed: {{order_items}}, {{order_total}}.
It ships by {{dispatch_date}} and I'll send the tracking link here.

8. Cash on delivery order

Use for COD orders, where you also need the customer to confirm.

Hi {{customer_name}}, thanks for your order {{order_number}}.
Amount to pay on delivery: {{order_total}}
Please reply YES to confirm and we'll ship it.

9. Delivery slot booked

Use when the customer picked a delivery date or slot.

Hi {{customer_name}}, order {{order_number}} is confirmed for delivery on {{delivery_date}} between {{delivery_slot}}.
If you need a different time, reply here before {{change_deadline}}.

10. Subscription order

Use for each new order in a subscription.

Hi {{customer_name}}, your {{subscription_name}} order {{order_number}} has been placed and charged {{order_total}}.
It ships by {{dispatch_date}}. Reply SKIP before then if you'd like to skip this one.

Send these automatically with AeroChat

AeroChat sends the confirmation when a new order is created in your store platform, such as Shopify, WooCommerce or Wix, using the order data:

Items, total, address and order number: come straight from the order.
Dispatch date: comes from your processing time, or from the preorder date on the product.
Orders placed in chat: AeroChat sends the payment link, detects the payment automatically and confirms the order in the same chat. The customer never types “paid”.
Replies: address changes, cancellations and questions are handled in the same chat, within the rules you set.
Next messages: AeroChat follows with the shipping update and delivery messages from your courier’s tracking.

See WhatsApp order confirmation and Shopify WhatsApp order confirmations.

Questions

Is an order confirmation a utility template?

Yes. Meta’s guidelines give confirming an order’s details as an example of a utility message. Keep product recommendations and offers out of it, or it may be classed as marketing.

Can I send the confirmation if the customer never messaged me?

Yes, as an approved utility template. The customer must have agreed to get WhatsApp messages from you, for example by giving their number at checkout with an opt-in.

What if the customer spots a mistake?

They reply in the same chat. AeroChat verifies them and changes the address or cancels the order if it hasn’t shipped, within the rules you set. Anything else goes to your team.

Should I add a discount for the next order?

Not in the confirmation. Meta’s guidelines say order updates should not include offers. Send a thank-you offer separately as a marketing message if you want one.

Confirm every order on WhatsApp

Connect your store and WhatsApp number, and AeroChat sends each order confirmation and handles the replies in the same chat. Start your 7-day free trial. No credit card needed.

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