Connect Judge.me to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Judge.me. It reads your published reviews, star ratings and review counts from Judge.me and submits new reviews to Judge.me through its API, on WhatsApp, Instagram, web chat and every other channel your shoppers use.
If your Shopify store collects reviews with Judge.me, AeroChat can put those reviews to work in the conversation. A shopper on WhatsApp, Instagram, Messenger, Telegram, web chat or email asks whether a product runs small, and AeroChat answers from what your buyers wrote in Judge.me. A customer who loved their order can leave a review right there in the chat. Your Shopify store is built into AeroChat, and Judge.me connects through its public API. You describe the workflow in your own words, AeroChat builds it, and Judge.me stays the place your team manages reviews.
What you can do with Judge.me and AeroChat
- Answer “what do other buyers say?”. AeroChat reads the published Judge.me reviews for the product the shopper is asking about and sums up what buyers said about fit, quality or delivery, with a short quote.
- Share a product’s star rating and review count. When a shopper asks if a product is any good, AeroChat replies with its average rating and how many reviews it has in Judge.me.
- Answer “is this store legit?”. AeroChat reads your shop-level rating and review count from Judge.me, so a first-time buyer gets a concrete answer before they pay.
- Take a review in the chat. When a customer says they love their order, AeroChat checks the order in Shopify, asks for a star rating and a few words, and submits the review to Judge.me, the same way your product page review form does.
- Answer “is my review live yet?”. AeroChat finds the reviewer in Judge.me by their email and tells them whether their review is published or still waiting for moderation.
- Pass unhappy reviewers to your team. When a customer who left a one or two star review messages you, AeroChat reads their review in Judge.me and hands the conversation to your team with the review and the order attached.
What it looks like on WhatsApp
Customer: Hi, does the Harbor linen dress run small? I’m between an S and an M. (example)
AeroChat: The Harbor linen dress has 4.7 stars from 128 reviews. Several buyers say it runs true to size with a relaxed fit, and two who were between sizes say the S fit them well. One wrote: “Roomy through the waist, I’m glad I sized down.” Would you like the S?
In Judge.me: nothing changes. AeroChat read the published reviews and the rating for that product.
Customer: The dress arrived and it’s perfect, thank you! (example)
AeroChat: So glad you love it. Would you like to leave a quick review? How many stars would you give it, from 1 to 5?
Customer: 5. Lovely fabric, fast delivery.
AeroChat: Thank you. Your review is submitted and will show on the product page once it is published.
In Judge.me: a new 5-star review for the Harbor linen dress appears under the customer’s name and email, ready for your usual moderation.
Customer: I left a review last week, why can’t I see it? (example)
AeroChat: I found your review of the Harbor linen dress from 3 November. It is still waiting to be published. Our team checks new reviews every few days.
In Judge.me: nothing changes. AeroChat looked up the reviewer by email and read the review’s status.
Works on every chat channel
Your shoppers message you wherever they already are. The same Judge.me connection and the same workflows run on each of these channels, and Judge.me stays the record whichever one they use.
| Channel | What your shoppers can do |
|---|---|
| Message your WhatsApp Business number to ask what buyers say about a product, see its rating, leave a review or check whether their review is live. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store, right on the product page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Judge.me connects through its public API, documented at judge.me/api/docs. Through it, AeroChat reads reviews, ratings, review counts and reviewers, and submits new reviews. Judge.me matches reviews to products by their Shopify product ID, so the two parts line up.
- What AeroChat reads from Judge.me: reviews for a product or for the whole store, with their rating, title, text, reviewer name and whether they are published, review counts, average ratings for a product and for the store, and reviewer records found by email.
- What AeroChat writes to Judge.me: new reviews submitted in chat, with the product, star rating, review text and the customer’s name and email.
To connect, open your Judge.me admin, go to Settings, then Integrations, and click View API tokens. Copy the private API token and your shop domain. Judge.me’s help article on its API does not name a plan for API access. If you do not see the API tokens in your admin, ask Judge.me support. Reviews submitted in chat follow the same rules as your product page review form, so they only go through if web reviews are switched on in Judge.me, and they go into your normal moderation.
You describe the workflow in your own words, for example “when a shopper asks what people think of a product, read its published Judge.me reviews and sum them up”. AeroChat builds the workflow as a draft and asks for the Judge.me token by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for Judge.me. Copy one into AeroChat, add your Judge.me token, and it runs on every channel.
1. Answer “what do other buyers say?”
Copy this into AeroChat
When a shopper asks what people think of a product, or asks about fit, quality or delivery, find the product in our Shopify catalog and read its Judge.me reviews. Only use reviews that are published. Reply with the average rating and number of reviews, then sum up what buyers say about the thing they asked, in two or three sentences, with one short quote. If there are no reviews yet, say so and answer from the product description. Never make up a review. Reply in the customer’s language.
2. Share a product’s star rating
Copy this into AeroChat
When a shopper asks whether a product is good or well rated, read the product’s average rating and review count from Judge.me and reply with both in one line, for example “4.7 stars from 128 reviews”. Then ask if they would like to hear what buyers say about fit or quality, and use the reviews workflow if they do.
3. Answer “is this store legit?”
Copy this into AeroChat
When a shopper asks whether our store is trustworthy, real or safe to buy from, read our shop-level rating and review count from Judge.me and reply with both. Add our returns window and delivery times from the knowledge base. Do not argue or sound defensive. If they still have doubts, offer to answer any question about their order before they pay.
4. Take a review in the chat
Copy this into AeroChat
When a customer says they are happy with an order, thank them and ask if they would like to leave a review. Check their order in Shopify by the email or phone number on it and confirm which product they mean. Ask for a star rating from 1 to 5 and a few words about the product. Submit the review to Judge.me for that product with their name, email, rating and text, and tell them it will appear once it is published. If the rating is 1 or 2, do not push for a review. Ask what went wrong and hand the conversation to our team.
5. Answer “is my review live yet?”
Copy this into AeroChat
When a customer asks about a review they left, ask for the email they used. Find the reviewer in Judge.me by that email and read their reviews. Tell them which product the review is for, the date, and whether it is published or still waiting for moderation. Do not promise that a review will be published. Never share another reviewer’s details.
6. Pass unhappy reviewers to your team
Copy this into AeroChat
When a customer messages us, find them in Judge.me by their email. If they left a review of 1 or 2 stars in the last 60 days (example), read it, apologize for the experience in one line, and ask what we can do to put it right. Look up the order in Shopify and hand the conversation to our team with the review, the order number and what the customer said. Do not offer refunds or discounts yourself.
Who uses it
Shopify stores that sell products where buyers want proof before they pay, such as clothing, beauty and home goods, use reviews in chat to answer fit and quality questions. These recipes fit a store that runs on Shopify and Judge.me:
- Fashion stores: size and fit questions and order tracking.
- Beauty stores: product recommendations and order tracking.
What stays in Judge.me
Judge.me stays your record of reviews. Moderation, review requests, replies, widgets on your product pages and your review settings all live there. Every review AeroChat submits goes into Judge.me like one from your review form, and you publish or hide it the same way.
AeroChat handles the conversation. It reads reviews and ratings to answer shoppers, takes new reviews in chat and passes unhappy customers to your team, and leaves the rest to Judge.me.
WhatsApp workflows that use Judge.me
These end-to-end WhatsApp workflows run with Judge.me and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Review Requests After Every Visit or Order
- WhatsApp Product Recommendations From Your Catalog
- WhatsApp Complaint Handling With Tickets and Team Tasks
Questions
Does AeroChat work with Judge.me?
Yes. It connects through Judge.me’s public API with the private API token from your own Judge.me admin. It is not a Judge.me product, and AeroChat has no partnership with Judge.me.
Can customers leave a Judge.me review on WhatsApp?
Yes, if web reviews are switched on in Judge.me. AeroChat asks for the rating and a few words in the chat and submits the review to Judge.me for the right product. It then goes through your normal moderation.
Will AeroChat quote reviews I have hidden?
No. The recipes tell AeroChat to use only published reviews, and Judge.me marks each review as published or not.
Which plan do I need?
On the Judge.me side, you need the private API token from Settings, Integrations, View API tokens. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put your Judge.me reviews to work in chat
Install AeroChat, paste the reviews recipe, add your Judge.me token, and ask your own chat what buyers say about your best seller.
7-day free trial.