WhatsApp abandoned cart templates in Vietnamese
A WhatsApp abandoned cart message in Vietnamese names what is left in the cart, gives the checkout link and invites a question, in the tone your customers use. Below are 8 templates written in Vietnamese, each with an English gloss. Send them as approved marketing templates, only to customers who opted in. When the customer replies, AeroChat answers in Vietnamese from your store and can take the payment in the chat.
Writing abandoned carts in Vietnamese
Vietnamese sellers call the customer “anh/chị” (older brother or sister) when they don’t know the customer’s gender, and end polite sentences with “ạ”. Stores refer to themselves as “shop”, and the person or assistant replying often says “em”. Once you know the customer, write “anh” or “chị” alone. Shoppers use casual words such as “ship” and “size”, so the templates use them too.
WhatsApp rules to know before you send
- A cart reminder is a marketing template. Meta’s guidelines class a message that reminds a customer about items in their cart and asks them to check out as marketing, even when the customer asked for it. Submit your Vietnamese version in the marketing category. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.
- The 24-hour window. If the customer messaged you in the last 24 hours, you can reply in free text, in any language. Outside that customer service window, a business-initiated message needs an approved template, either utility or marketing.
- One language per template. You choose a language when you submit a template. Submit the Vietnamese text as its own version, next to your English one.
- Opt-in first. Send cart reminders only to customers who agreed to receive WhatsApp marketing from you.
- Each message has a cost. Meta charges by message category and country. See conversation-based pricing.
WhatsApp rules from Meta’s template category guidelines, checked 11 November 2026.
8 WhatsApp abandoned cart templates in Vietnamese
Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.
1. Simple reminder
When to use it: an hour or two after the checkout is left.
Chào anh/chị {{customer_name}}, {{items}} vẫn đang nằm trong giỏ hàng của anh/chị tại {{store_name}} ạ. Shop đã lưu giỏ hàng tại đây: {{checkout_link}}
Anh/chị có thắc mắc gì cứ nhắn lại tin này nhé.
In English: Hi {{customer_name}}, {{items}} are still in your cart at {{store_name}}. We saved your cart here: {{checkout_link}} Any questions? Just reply to this message.
2. Question first
When to use it: when carts are often left over a doubt.
Chào anh/chị {{customer_name}}, shop thấy đơn {{product_name}} của anh/chị chưa hoàn tất ạ. Anh/chị có cần hỏi thêm về size, giao hàng hay thanh toán không ạ? Cứ nhắn ở đây, shop trả lời ngay.
In English: Hi {{customer_name}}, we see your order for {{product_name}} isn’t finished. Did you want to ask about size, delivery or payment? Reply here and we’ll answer.
3. Shipping cost answer
When to use it: when shipping costs stop checkouts.
Chào anh/chị {{customer_name}}, {{product_name}} vẫn còn trong giỏ hàng ạ. Phí ship đến địa chỉ của anh/chị là {{shipping_cost}}, miễn phí ship cho đơn từ {{free_shipping_threshold}}. Hoàn tất đơn tại đây: {{checkout_link}}
In English: Hi {{customer_name}}, {{product_name}} is still in your cart. Shipping to you is {{shipping_cost}}, free on orders over {{free_shipping_threshold}}. Finish your order here: {{checkout_link}}
4. Low stock
When to use it: only when the item really is running low.
Chào anh/chị {{customer_name}}, {{product_name}} ({{variant}}) trong giỏ hàng của anh/chị sắp hết hàng rồi ạ. Giỏ hàng vẫn được lưu: {{checkout_link}}
In English: Hi {{customer_name}}, the {{product_name}} ({{variant}}) in your cart is almost sold out. Your cart is still saved: {{checkout_link}}
5. With a discount
When to use it: for a second reminder, if you offer a code.
Chào anh/chị {{customer_name}}, anh/chị vẫn đang cân nhắc {{product_name}} ạ? Nhập mã {{discount_code}} để được giảm {{discount_percent}} đến hết {{expiry_date}}: {{checkout_link}}
In English: Hi {{customer_name}}, still thinking about {{product_name}}? Use code {{discount_code}} for {{discount_percent}} off until {{expiry_date}}: {{checkout_link}}
6. Pay in the chat
When to use it: when customers prefer not to go back to the website.
Chào anh/chị {{customer_name}}, {{items}} vẫn đang chờ anh/chị ạ. Anh/chị nhắn CÓ, shop sẽ gửi link thanh toán an toàn ngay tại đây, không cần quay lại website.
In English: Hi {{customer_name}}, your {{items}} are still waiting. Reply CÓ (yes) and we’ll send a secure payment link here, so you don’t need to go back to the website.
7. Holiday deadline
When to use it: in the weeks before Tết.
Chào anh/chị {{customer_name}}, anh/chị đặt trước {{cutoff_date}} để nhận {{product_name}} kịp trước {{holiday_name}} nhé. Giỏ hàng vẫn được lưu tại đây: {{checkout_link}}
In English: Hi {{customer_name}}, order by {{cutoff_date}} to get {{product_name}} before {{holiday_name}}. Your cart is still saved here: {{checkout_link}}
8. Last reminder
When to use it: the final message in the sequence.
Chào anh/chị {{customer_name}}, đây là lần nhắc cuối của shop về {{items}} trong giỏ hàng ạ. Shop giữ giỏ hàng đến {{expiry_date}}: {{checkout_link}}
Nếu không muốn nhận tin nhắn như thế này nữa, anh/chị nhắn STOP nhé.
In English: Hi {{customer_name}}, this is our last reminder about the {{items}} in your cart. We’ll keep it saved until {{expiry_date}}: {{checkout_link}} Reply STOP if you don’t want these messages.
Send these automatically with AeroChat
AeroChat sends your approved Vietnamese cart template when a checkout is left, to customers who opted in to WhatsApp marketing. Items, checkout link and prices come from your store platform, such as Shopify, WooCommerce or Wix. When the customer replies, the 24-hour window opens and AeroChat answers in free text, in the language they write in: sizes, shipping, stock, payment. If they want to buy, it sends a payment link from your gateway, such as Airwallex, and confirms the order when the payment is detected. The customer never types “paid”.
Copy this into AeroChat
When a customer leaves a checkout without paying for 1 hour (example), check that they opted in to WhatsApp marketing. If not, do nothing. If the customer has written to us in Vietnamese before, send our approved Vietnamese template cart_reminder_local (example) with their first name, the items and the checkout link. Otherwise send the English one. Send one more reminder after 24 hours (example), never more than two. When they reply, answer in the language they write in, and call them anh/chị, end polite sentences with ạ, and refer to the store as shop. Answer questions about size, stock, shipping and payment from our store. If they want to buy here, confirm the items, address and total, and send a payment link. When the payment is received, confirm the order. If they reply STOP, opt them out.
Change the hours, timings and template names to your own before you paste it.
This template in other languages
Related
- WhatsApp abandoned cart recovery
- Abandoned cart recovery across channels
- Cart abandonment
- WhatsApp payment reminder templates in Vietnamese
- WhatsApp order confirmation templates in Vietnamese
- Multilingual chat
Questions
Is a cart reminder in Vietnamese still a marketing template?
Yes. The language doesn’t change the category. Meta’s guidelines class cart reminders that ask the customer to check out as marketing, even if the customer asked for them.
Do I need a separate Vietnamese template?
Yes, for the first message. Each approved template has one language, so submit a Vietnamese version next to your English one. Replies after the customer answers are free text, in any language.
What if the customer writes in English, or mixes Vietnamese and English?
AeroChat replies in the language the customer writes in. If they mix Vietnamese with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.
Can the customer pay in WhatsApp?
Yes. AeroChat sends a payment link in the chat and confirms the order once the payment is detected.
AeroChat also answers your customers in Vietnamese on every channel. See AI customer service in Vietnamese.
Send cart reminders in Vietnamese that answer the reply
Connect WhatsApp and your store, submit your Vietnamese cart template, paste the recipe, and leave a test checkout with your own number. Start your 7-day free trial. No credit card needed. See plans on the pricing page.
On Shopify? Install AeroChat from the Shopify App Store.