Product Recommendations in Chat for WooCommerce
Yes. AeroChat recommends products from your WooCommerce store in the chat. It asks what the shopper needs, picks from your synced catalog, only suggests what is in stock, and uses the up-sells and cross-sells you set in WooCommerce for the next item. Then it sends the product link or takes the order in the chat, on WhatsApp and every other channel.
This recipe answers “what would you recommend?” the way a good sales assistant would, from your own products. Part of connecting WooCommerce to WhatsApp and AI chat.
What happens today
Shoppers ask for advice: “I need a gift for my dad under $50”, “which serum is best for oily skin?”, “what goes with this sofa?”. Filters on a category page cannot answer that. A team member who knows the range can, but only when they are online. Out-of-hours questions wait until morning, and by then the shopper has bought elsewhere.
The flow that works
- The shopper asks for a recommendation.
- AeroChat asks one or two questions: who it is for, budget, size, use.
- It searches your synced WooCommerce catalog by category, tags, attributes and price, and keeps only products in stock.
- It suggests two or three products with the price and one line on why each fits.
- When the shopper picks one, it offers one matching item from the cross-sells or up-sells you linked to that product in WooCommerce.
- It sends the product link, or takes the order and payment in the chat.
What it looks like on WhatsApp
Customer: I’m looking for a gift for my dad, he likes coffee. Under $60? (example)
AeroChat: Here are three that fit. The Pour-over starter kit, $54, has everything to brew at home. The Single origin trio, $42, is three 100g bags to try. The Enamel camp mug set, $36, is good if he likes the outdoors. All three are in stock.
Customer: The starter kit sounds good.
AeroChat: Good choice. The kit needs paper filters, and a 100 pack is $6. Shall I add them and send a payment link, or would you like the product link?
In WooCommerce: nothing changes until the shopper orders. AeroChat used your catalog, stock and the cross-sell you linked to the starter kit.
The recipe
Copy this into AeroChat
When a customer asks for a recommendation, follow these steps.
- Ask what they need, in no more than two questions: who it is for, their budget, and size or use if it matters.
- Search our synced WooCommerce catalog by category, tags, attributes and price. Only include products that are in stock.
- Suggest two or three products. For each, give the name, the price and one line on why it fits what they said.
- When they choose one, check its cross-sells and up-sells in WooCommerce. Offer one that is in stock, with its price.
- Send the product link. If they want to buy in the chat, confirm the items and delivery address and send a payment link for the total.
Only recommend products we sell, at our prices. Never invent product details. If nothing fits, say so and ask what they could change. Reply in the customer’s language.
Add the questions your best salesperson asks, for example skin type or room size, before you paste it.
What to connect
- WooCommerce catalog. Built in. The AeroChat WordPress plugin syncs your products with their variants, prices and stock. Clear categories, tags and attributes make the picks sharper. See how to connect WordPress.
- Linked products. In WooCommerce, set up-sells and cross-sells on your products. AeroChat reads them through WooCommerce’s REST API, documented at woocommerce.github.io/woocommerce-rest-api-docs, with a read key from Settings, Advanced, REST API.
- Your knowledge base. Buying guides and care pages from your WordPress site, so AeroChat explains the difference between products in your own words.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from WooCommerce’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products AeroChat puts forward first, such as new arrivals or best margin.
- Which up-sells and cross-sells you link in WooCommerce.
- Whether it offers to take the order in the chat.
The result to expect
Shoppers who do not know what to pick get two or three good options in seconds, from products you actually have in stock. More of those chats end with a link or a paid order.
Measure it with your own numbers: recommendation chats that ended in an order, and the average order value of those orders, for a month before and after.
Next: see the product recommendation workflow across every channel and answer product and stock questions from WooCommerce. Store examples: fashion and beauty.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same WooCommerce connection behind it. See what each channel does on the WooCommerce integration page.
Channel versions: WhatsApp and Instagram product recommendations.
Get your first recommendation from your own catalog
Install the plugin, paste the recipe, and ask your own chat for a gift under your average order value.
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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect WooCommerce for you, free. See plans.