Post-Purchase Upsell in Chat for Shopify
Yes. AeroChat offers a matching product after the order, and adds it to the same Shopify order if the customer says yes. It picks one item that goes with what they bought, from Shopify’s recommendations or the pairings you set. If the customer wants it, AeroChat edits the order before it ships and adds the item, and Shopify sends the invoice for the difference. It all ships in one parcel.
This recipe turns the moment after checkout into a second sale, without a second shipment. Part of connecting Shopify to WhatsApp and AI chat.
What happens today
A customer buys a camera and messages an hour later: “Do you sell a case for it?” Or they never ask, and buy the case somewhere else. If they do order it, it goes as a second order, with a second shipping fee and a second parcel. Adding an item to an existing order by hand means editing the order in Shopify admin and sending an invoice, which few teams do for a single message.
The flow that works
- The customer places an order. AeroChat confirms it in the chat, or the customer messages about it.
- AeroChat picks one product that goes with what they bought: a pairing you set, or a complementary product from Shopify’s recommendations, and checks it is in stock.
- It offers it once, in one line, with the price.
- If the customer says yes, it checks the order is not fulfilled yet.
- It edits the order in Shopify, adds the item and commits the change, so Shopify sends the invoice for the extra amount.
- It tells the customer the invoice is in their email and confirms in the chat once it is paid. The item ships with the rest of the order.
What it looks like on WhatsApp
AeroChat: Thanks for your order #7102, Ana. Your trail camera ships tomorrow. Many customers add the 64GB memory card for US$18 (example), and it can go in the same parcel. Would you like it?
Customer: Yes, add it.
AeroChat: Added. Shopify has emailed you the invoice for the US$18 (example), with a link to pay. Once it’s paid, both ship together tomorrow.
AeroChat: Payment received. Your camera and memory card ship together.
In Shopify: order #7102 is edited to add the 64GB memory card, with the staff note “Added in chat”, and the extra US$18 is paid against the same order.
The recipe
Copy this into AeroChat
After a customer places an order, follow these steps.
- Pick one product that goes with what they bought. Use our pairings first: camera with memory card, shoes with care kit (example). Otherwise use a complementary product from Shopify’s recommendations.
- Check it is in stock and costs less than the item they bought.
- Offer it once, in one line, with the price, and say it ships in the same parcel.
- If they say yes, check the order is not fulfilled. If it has shipped, offer it as a new order instead.
- Edit the order in Shopify, add the item and commit the change with the note “Added in chat”, so Shopify creates the invoice for the extra amount.
- Tell them the invoice for the extra amount is in their email. When the order shows it is paid, confirm both items ship together.
Offer one product per order. If they say no, do not offer again. Reply in the customer’s language.
Change the pairings and the price rule to match your catalog before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard. AeroChat reads the order, stock and Shopify’s product recommendations. The order edit and the invoice for the balance go through Shopify’s Admin API in the workflow you describe. Shopify only lets unfulfilled items be edited, so the offer works best before the order ships.
- Your WhatsApp Business number. If AeroChat starts the conversation after checkout, the first message has to be an approved template. See WhatsApp message templates.
- Your knowledge base. Add the pairings you want offered first.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left: add your pairings, then switch it on.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products pair with which, and the price limit for an add-on.
- Whether the add-on gets a small discount.
- Whether AeroChat offers it in the order confirmation, or only when the customer messages.
The result to expect
Customers who want the matching item get it in the same parcel, and you ship once. Your team does not edit orders or send invoices by hand.
Measure it with your own numbers: add-ons accepted in chat, and the average order value of orders with a chat add-on.
Next: see the post-purchase upsell workflow across every channel and product recommendations for Shopify.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Shopify store and email, with the same Shopify connection behind it. See what each channel does on the Shopify integration page.
Channel versions: WhatsApp upsell.
Add your first item to an order in chat
Install AeroChat, paste the recipe, place a test order and say yes to the matching item.
7-day free trial.