WhatsApp greeting message templates in Vietnamese

A good WhatsApp greeting in Vietnamese welcomes the customer by name, says what you can help with and invites their question, in the polite tone Vietnamese-speaking shoppers expect. Below are 9 greetings written in Vietnamese for new and returning customers, ad clicks, product enquiries and sales, each with an English gloss. AeroChat sends the greeting and then answers the question in the customer’s language from your store data.

What a greeting message should do

The greeting is the first thing a customer sees after they message you. Keep it short, use their name where you have it, and point to what you can answer now, such as stock, sizes, delivery and order status.

Skip long menus. A customer who came from an ad or a product page already has a question. Let them type it.

Writing greetings in Vietnamese

Vietnamese shops address customers as “anh/chị” and refer to themselves as “em” or “shop”. Ending a sentence with “ạ” adds politeness. “Quý khách” is the formal choice, and each page includes one formal version.

Customers often use English words such as size, ship, COD and link in chat. The templates keep these where a Vietnamese seller would.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

These messages are replies. The customer writes first, so you are inside WhatsApp’s 24-hour customer service window and can send them as normal free-text messages. No approved template is needed. If you want to message a customer after the window has closed, a business-initiated message needs an approved template, either utility or marketing. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

If you later submit a Vietnamese message as a template, Meta asks you to assign it a language code. For Vietnamese that is vi. Meta does not translate templates, so you supply the Vietnamese text yourself.

Source: Meta’s WhatsApp message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp greeting message templates in Vietnamese

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. New customer

Use when someone messages your store for the first time.

Chào anh/chị {{customer_name}}, chào mừng anh/chị đến với {{store_name}} ạ.
Em có thể giúp anh/chị tìm sản phẩm, kiểm tra size và tồn kho, hoặc báo thời gian giao hàng đến khu vực của mình.
Hôm nay anh/chị đang tìm sản phẩm nào ạ?

In English: Hello, welcome to the store. I can help you find a product, check size and stock, or tell you the delivery time to your area. What are you looking for today?

2. Returning customer

Use when the number matches a past customer in your store.

Chào anh/chị {{customer_name}}, rất vui được gặp lại anh/chị ạ.
Anh/chị cần hỏi về đơn hàng gần nhất {{last_order_number}}, hay đang tìm sản phẩm mới ạ?

In English: Hello, very nice to hear from you again. Do you have a question about your last order, or are you looking for a new product?

3. Came from an ad

Use when the customer tapped a click-to-WhatsApp ad.

Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã quan tâm đến {{ad_product}} qua quảng cáo của shop.
Sản phẩm có giá {{price}} và hiện còn hàng ạ. Anh/chị muốn biết thêm về size, giao hàng hay thông tin nào khác không ạ?

In English: Hello, thanks for your interest in the product from our ad. It costs the price shown and is in stock. Would you like to know more about sizes, delivery or anything else?

4. Came from a product page

Use when the chat started from a WhatsApp button on a product page.

Chào anh/chị {{customer_name}}, em thấy anh/chị đang xem {{product_name}}.
Anh/chị muốn biết thêm điều gì ạ? Em có thể kiểm tra size, tồn kho hoặc ngày giao hàng giúp anh/chị.

In English: Hello, I see you are looking at the product. What would you like to know? I can check size, stock or the delivery date for you.

5. Customer with an open order

Use when the customer has an order that hasn’t been delivered yet.

Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã nhắn tin cho {{store_name}}.
Đơn hàng {{order_number}} của anh/chị hiện đang ở trạng thái: {{order_status}}.
Anh/chị đang hỏi về đơn này, hay cần em hỗ trợ việc khác ạ?

In English: Hello, thanks for messaging the store. Your order’s current status is shown. Are you asking about this order, or do you need help with something else?

6. Short and simple

Use when you want the greeting out of the way so the customer just asks.

Dạ, {{store_name}} xin chào anh/chị {{customer_name}}. Em có thể giúp gì cho anh/chị ạ?

In English: Hello from the store. How can I help you?

7. Sale period greeting

Use while a sale is running, so customers know it applies.

Chào anh/chị {{customer_name}}, chào mừng anh/chị đến với {{store_name}}. Chương trình {{sale_name}} đang diễn ra đến hết ngày {{end_date}} ạ.
Anh/chị cho em biết mình đang tìm gì, em kiểm tra giá khuyến mãi và tồn kho ngay ạ.

In English: Hello, welcome to the store. Our sale runs until the end date. Tell me what you are looking for and I will check the sale price and stock right away.

8. Wholesale or bulk buyer

Use when the customer is tagged as a trade or wholesale buyer.

Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã liên hệ bộ phận bán sỉ của {{store_name}}.
Anh/chị gửi giúp em danh sách sản phẩm và số lượng cần đặt, em sẽ kiểm tra tồn kho và báo giá sỉ cho anh/chị ạ.

In English: Hello, thanks for contacting the store’s wholesale team. Please send me the list of products and quantities you need, and I will check stock and send your wholesale prices.

9. Formal greeting with Quý khách

Use for a more formal store or a corporate brand.

Kính chào Quý khách {{customer_name}}, cảm ơn Quý khách đã liên hệ {{store_name}}.
Chúng tôi có thể hỗ trợ gì cho Quý khách hôm nay ạ?

In English: Dear customer, thank you for contacting the store. How can we help you today?

Send these automatically with AeroChat

AeroChat sends the greeting as soon as the first message arrives, then answers what the customer asks. It picks the version from what it knows about the chat:

New or returning: AeroChat checks the phone number against customers in your store platform, such as Shopify, WooCommerce or Wix.
Ad and product page: the ad or page that opened the chat sets the product name and price.
Open order: once the customer is verified by email or phone, the order status comes from your store.
Language: AeroChat replies in the language the customer writes in. A customer who writes in Vietnamese gets Vietnamese answers, and one who switches to English mid-chat gets English.
Next step: stock, sizes, delivery and payment links follow in the same chat, so the greeting leads straight into the sale.

See WhatsApp auto-replies and FAQs and click-to-WhatsApp ads.

This template in other languages

Questions

Do I need an approved template for a greeting?

No. A greeting replies to a message the customer just sent, so it is inside the 24-hour customer service window and goes out as a normal message.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Vietnamese and English. The template sets the first message, and the chat continues in their language.

Should I use “anh/chị” or “Quý khách”?

“Anh/chị” with “em” or “shop” is the usual, friendly style for online stores. “Quý khách” with “chúng tôi” suits formal messages or larger brands. Keep one style across your templates.

Should the greeting include a menu?

Usually not. Most customers already have a question. AeroChat reads what they type, so a short greeting that invites them to ask works better than a list of numbers.

Greet Vietnamese-speaking customers and answer what they ask next

Connect your WhatsApp number and your store, and AeroChat greets each customer and answers stock, delivery and order questions in Vietnamese, English or whichever language they write in. Start your 7-day free trial. No credit card needed.

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