WhatsApp thank you after purchase templates in Vietnamese

A thank you message after purchase in Vietnamese thanks the customer by name, mentions what they bought, and gives one useful thing, written in the polite, natural Vietnamese your customers expect from a store. Below are 9 templates written in Vietnamese for first orders, repeat customers, gifts, larger orders, owner notes and after delivery. Each has an English line on when to use it and an English gloss. AeroChat sends them after the order and answers any reply in Vietnamese in the same chat.

What a thank you message should do

A thank you works when it feels personal. Use the customer’s name and the product. Add one piece of help they will use, such as how to care for the item or how to reach you if something is wrong. A plain thank you tied to the order can be a utility message. Add a discount for the next order and it becomes marketing.

Writing these in Vietnamese

Address the customer as anh/chị. The templates use anh/chị because you often don’t know the customer’s gender. Once you know it, anh (for a man) or chị (for a woman) reads warmer.
Soften with dạ and ạ. Starting with dạ and ending with ạ is how a polite shop replies. Don’t drop them in a message to a customer.
Call your store shop. Vietnamese buyers say shop when they write to an online store, and stores call themselves shop or bên em. The templates use shop.
Keep the diacritics. Customers often type without accents, but a store message with full diacritics is easier to read and looks careful.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. Every WhatsApp template has a set language, so a version in another language is submitted and approved on its own. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

Source: Meta’s WhatsApp template category guidelines on developers.facebook.com, as of November 2026.

If you include a “next order” discount, send the template as marketing, and only to customers who opted in.

9 WhatsApp thank you after purchase templates in Vietnamese

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. AeroChat fills them from your store data when it sends the message. The English under each template is a gloss, so you can check the meaning. Send the Vietnamese text.

1. First order

Use after a new customer’s first purchase.

Dạ chào anh/chị {{customer_name}}, cảm ơn anh/chị đã đặt đơn đầu tiên tại {{store_name}} ạ.
Shop đang đóng gói {{product_name}} cho anh/chị. Trước khi nhận hàng, nếu có thắc mắc gì anh/chị cứ nhắn lại đây nhé.

English: Hello {{customer_name}}, thank you for your first order with {{store_name}}. We’re packing your {{product_name}} now. If you have any questions before it arrives, reply here.

2. Repeat customer

Use for customers who have ordered before.

Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã tiếp tục ủng hộ shop ạ.
Đơn {{order_number}} đang được đóng gói. Shop rất vui được phục vụ anh/chị lần nữa.

English: Thank you for ordering from us again. Your order {{order_number}} is being packed. It’s good to have you back.

3. With care tips

Use for products that need care, such as linen, leather or plants.

Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã mua {{product_name}} ạ.
Một mẹo nhỏ để dùng được lâu: {{care_tip}}
Có thắc mắc gì về sản phẩm, anh/chị cứ nhắn shop bất cứ lúc nào ạ.

English: Thank you for buying {{product_name}}. A quick tip to make it last: {{care_tip}}. Message us here any time if you have questions about it.

4. Gift order

Use when the customer bought for someone else.

Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã đặt đơn quà tặng {{order_number}} ạ.
Shop sẽ gửi quà tới {{recipient_name}} kèm lời nhắn của anh/chị, và báo lại tại đây khi quà đã được giao.

English: Thank you for your gift order {{order_number}}. We’ll make sure it reaches {{recipient_name}} with your message, and we’ll tell you here when it’s delivered.

5. Larger or formal order

Use above an order value you choose, or for business buyers.

Kính gửi anh/chị {{customer_name}}, {{store_name}} xin chân thành cảm ơn anh/chị đã đặt đơn {{order_number}}.
Nếu cần hỗ trợ gì cho đơn hàng này, anh/chị chỉ cần trả lời tin nhắn này, đội ngũ của shop sẽ trực tiếp hỗ trợ ạ.

English: Thank you very much for your order {{order_number}}. We truly appreciate it. If you need anything for this order, reply to this message and our team will look after it personally.

6. Order placed in chat

Use after a customer completed the purchase inside WhatsApp.

Dạ cảm ơn anh/chị {{customer_name}}. Shop đã nhận được thanh toán, đơn {{order_number}} sẽ được đóng gói ngay ạ.
Anh/chị cần shop hỗ trợ thêm gì không ạ?

English: Thank you {{customer_name}}. Your payment is confirmed and order {{order_number}} is being packed. Is there anything else we can help you with today?

7. Note from the owner

Use if your store is a small team and you want a warmer note.

Chào anh/chị {{customer_name}}, em là {{owner_name}} của {{store_name}}. Cảm ơn anh/chị đã đặt hàng ạ.
Mỗi đơn hàng đều rất ý nghĩa với một shop nhỏ như tụi em. Mong anh/chị sẽ thích {{product_name}}.

English: Hello {{customer_name}}, this is {{owner_name}} from {{store_name}}. Thank you for your order. Every order means a lot to a small shop like ours. I hope you love your {{product_name}}.

8. Thank you with next-order offer

Use only as a marketing template, for opted-in customers.

Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã mua sắm tại {{store_name}}.
Shop gửi anh/chị mã giảm {{discount_amount}} cho đơn tiếp theo: {{discount_code}}, dùng được đến {{end_date}}.
Trả lời STOP nếu anh/chị không muốn nhận khuyến mãi nữa.

English: Thank you for shopping with {{store_name}}. Here’s {{discount_amount}} off your next order: code {{discount_code}}, valid until {{end_date}}. Reply STOP to stop receiving offers.

9. After delivery

Use once the order has arrived.

Chào anh/chị {{customer_name}}, đơn {{order_number}} đã giao thành công rồi ạ. Cảm ơn anh/chị một lần nữa đã chọn {{store_name}}.
Nếu có gì chưa ổn, anh/chị nhắn lại đây để shop xử lý ngay nhé.

English: Your order {{order_number}} has arrived. Thank you again for choosing {{store_name}}. If anything isn’t right, reply here and we’ll sort it out.

Send these automatically with AeroChat

AeroChat sends thank you messages in Vietnamese when an order is placed or delivered in your store platform, such as Shopify, WooCommerce or Wix, and picks the version from the order and customer data. For orders placed in the chat, AeroChat sends template 6 as soon as it detects the payment. The customer never has to type “paid”.

First or repeat: based on the customer’s order count in your store.
Care tips: come from the product’s tags or the content you add to AeroChat for that product.
Gift and larger orders: triggered by a gift note on the order or a total above the level you set.
Next-order offer: sent as a separate marketing template, only to customers who opted in to marketing.
Replies: AeroChat answers questions about the order or product in Vietnamese in the same chat.

The same template in other languages

Questions

Is a thank you message in Vietnamese utility or marketing?

A thank you tied to the customer’s order, with no promotion, fits the utility rules in any language. Add a discount, a product suggestion or a “shop again” link and Meta classes it as marketing. Template 8 is a marketing template.

Do the variables stay in English?

Yes. Variables such as {{customer_name}} and {{product_name}} are placeholders. AeroChat fills them from the order, so the customer only sees the finished message.

Can I send the same thank you in two languages?

Yes. Submit each language as its own template. Set AeroChat to send the Vietnamese version to customers who write to you in Vietnamese, and the English one to the rest.

When should I send the next-order offer?

After delivery, once the customer has the product. Send it as a marketing template to customers who opted in.

Thank every customer in Vietnamese

Connect your store and WhatsApp number, and AeroChat sends a personal thank you in Vietnamese after each order and answers the replies in the customer’s language. Start your 7-day free trial. No credit card needed.

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