WhatsApp shipping update templates in Vietnamese

A WhatsApp shipping update in Vietnamese tells the customer their order has shipped, with the courier, the tracking link and the expected delivery date, in the polite, natural Vietnamese your customers use. Below are 9 templates written in Vietnamese for shipped orders, split shipments, international parcels, preorders, address problems and cash on delivery. Each has an English line on when to use it and an English gloss. AeroChat sends them when an order is fulfilled in your store and answers “where is my order?” in Vietnamese from live tracking.

What a shipping update should do

Every shipping update you send is a “where is my order?” question you don’t have to answer. Include the courier name, the tracking link and the expected delivery date. If the order shipped in parts, say what’s in each parcel. Keep it to the facts of the shipment, so it can stay a utility message.

Writing these in Vietnamese

Address the customer as anh/chị. The templates use anh/chị because you often don’t know the customer’s gender. Once you know it, anh (for a man) or chị (for a woman) reads warmer.
Soften with dạ and ạ. Starting with dạ and ending with ạ is how a polite shop replies. Don’t drop them in a message to a customer.
Call your store shop. Vietnamese buyers say shop when they write to an online store, and stores call themselves shop or bên em. The templates use shop.
Keep the diacritics. Customers often type without accents, but a store message with full diacritics is easier to read and looks careful.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. Every WhatsApp template has a set language, so a version in another language is submitted and approved on its own. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

Source: Meta’s WhatsApp template category guidelines on developers.facebook.com, as of November 2026.

9 WhatsApp shipping update templates in Vietnamese

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. AeroChat fills them from your store data when it sends the message. The English under each template is a gloss, so you can check the meaning. Send the Vietnamese text.

1. Order shipped

Use when the order is handed to the courier.

Chào anh/chị {{customer_name}}, đơn hàng {{order_number}} của {{store_name}} đã được giao cho đơn vị vận chuyển ạ.
Đơn vị vận chuyển: {{courier_name}}
Theo dõi đơn: {{tracking_url}}
Dự kiến nhận hàng: {{delivery_date}}

English: Hello {{customer_name}}, your order {{order_number}} from {{store_name}} has shipped. Courier: {{courier_name}}. Tracking: {{tracking_url}}. Expected delivery: {{delivery_date}}.

2. Short shipped update

Use for local, fast deliveries.

Dạ đơn {{order_number}} của anh/chị {{customer_name}} đang trên đường giao, dự kiến tới vào {{delivery_date}} ạ. Anh/chị theo dõi đơn tại đây: {{tracking_url}}

English: Order {{order_number}} is on its way and should arrive {{delivery_date}}. Track it here: {{tracking_url}}

3. Split shipment

Use when the order ships in more than one parcel.

Chào anh/chị {{customer_name}}, đơn {{order_number}} sẽ được giao thành {{parcel_count}} kiện ạ.
Kiện 1: {{parcel_1_items}}, theo dõi {{tracking_url_1}}
Kiện 2: {{parcel_2_items}}, theo dõi {{tracking_url_2}}

English: Your order {{order_number}} is coming in {{parcel_count}} parcels. Parcel 1: {{parcel_1_items}}, tracking {{tracking_url_1}}. Parcel 2: {{parcel_2_items}}, tracking {{tracking_url_2}}.

4. International order

Use for cross-border shipments.

Chào anh/chị {{customer_name}}, đơn {{order_number}} đã được gửi đi {{destination_country}} ạ.
Theo dõi đơn: {{tracking_url}}
Hàng quốc tế thường mất khoảng {{transit_days}} ngày. Thuế nhập khẩu (nếu có) do hải quan nước nhận thu ạ.

English: Your order {{order_number}} has shipped to {{destination_country}}. Tracking: {{tracking_url}}. International delivery usually takes {{transit_days}} days. Any import duties are charged by customs in the destination country.

5. Preorder shipped

Use when a preorder finally ships.

Tin vui ạ! Đơn đặt trước {{order_number}} cho {{product_name}} của anh/chị {{customer_name}} đã được gửi đi rồi ạ.
Theo dõi đơn: {{tracking_url}}. Dự kiến nhận hàng: {{delivery_date}}.

English: Good news. Your preorder {{order_number}} for {{product_name}} has shipped. Tracking: {{tracking_url}}. Expected delivery: {{delivery_date}}.

6. Tracking number changed

Use when the parcel moves to a local partner for final delivery.

Chào anh/chị {{customer_name}}, đơn {{order_number}} đã được chuyển cho {{new_courier_name}} để giao chặng cuối ạ.
Link theo dõi mới: {{tracking_url}}

English: Your order {{order_number}} has been handed to {{new_courier_name}} for final delivery. Your new tracking link is {{tracking_url}}.

7. Parcel in transit, no update

Use when tracking hasn’t moved for a few days.

Dạ chào anh/chị {{customer_name}}, đơn {{order_number}} vẫn đang được {{courier_name}} vận chuyển ạ. Trạng thái chưa cập nhật từ {{last_scan_date}}, việc này đôi khi xảy ra giữa các điểm trung chuyển. Shop đang theo dõi và sẽ nhắn anh/chị ngay tại đây nếu có thay đổi ạ.

English: Your order {{order_number}} is still in transit with {{courier_name}}. Tracking hasn’t updated since {{last_scan_date}}, which can happen between sorting points. We’re watching it and will message you here if anything changes.

8. Address problem

Use when the courier reports an address issue.

Chào anh/chị {{customer_name}}, {{courier_name}} báo chưa xác nhận được địa chỉ của đơn {{order_number}}: {{shipping_address}}
Anh/chị nhắn lại giúp shop địa chỉ đầy đủ (số nhà, tên đường, phường/xã, tỉnh/thành phố) để shop cập nhật nhé.

English: {{courier_name}} couldn’t confirm the address for order {{order_number}}: {{shipping_address}}. Please reply with the full address and postal code so we can update it.

9. Shipped with cash on delivery

Use for COD orders, so the customer has the amount ready.

Chào anh/chị {{customer_name}}, đơn {{order_number}} đã được gửi qua {{courier_name}} ạ. Đơn thanh toán khi nhận hàng (COD), anh/chị chuẩn bị giúp shop {{order_total}} khi nhận hàng vào {{delivery_date}} nhé.
Theo dõi đơn: {{tracking_url}}

English: Your order {{order_number}} has shipped with {{courier_name}}. It’s cash on delivery, so please have {{order_total}} ready when it arrives on {{delivery_date}}. Tracking: {{tracking_url}}

Send these automatically with AeroChat

AeroChat sends shipping updates in Vietnamese when an order is fulfilled in your store platform, such as Shopify, WooCommerce or Wix, and when the courier’s tracking changes. Tracking comes from couriers and tracking apps connected through their API, such as AfterShip and 17TRACK. You can set AeroChat to send the Vietnamese version to customers who write to you in Vietnamese.

Shipped, split and preorder updates: triggered by fulfillments on the order, with the tracking number and courier from each one.
Expected delivery date: comes from the courier’s estimate when it gives one.
No update and new courier: triggered by tracking events, or by no scan for the number of days you set.
Address problems: AeroChat takes the corrected address in the chat, reads it back and updates the order or passes it to the courier.
“Where is my order?” in Vietnamese: AeroChat verifies the customer by email or phone and gives the live status in Vietnamese.

The same template in other languages

Questions

Can I send these shipping updates in Vietnamese as utility templates?

Yes. A notice that a package is on its way, with tracking details, fits Meta’s utility category in any language. Submit the Vietnamese version for approval and keep offers out of it.

Do the variables stay in English?

Yes. Variables such as {{customer_name}} and {{tracking_url}} are placeholders. AeroChat replaces them with the real name, link and date from your store and courier, so the customer only sees the filled-in message.

What if the customer replies in Vietnamese?

AeroChat answers in Vietnamese. If the customer switches to English or another language, it follows them.

What if tracking stops updating?

Tell the customer before they ask, say you’re watching it, and give a date for the next update. Template 7 covers this.

Send shipping updates in Vietnamese from live tracking

Connect your store and courier, and AeroChat sends shipping updates on WhatsApp in Vietnamese and answers “where is my order?” in the customer’s own language. Start your 7-day free trial. No credit card needed.

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