Size and fit in chat for TikTok Shop

Yes. AeroChat answers size and fit questions in TikTok Shop buyer chat. It asks the buyer’s height and weight or the measurement your size chart uses, suggests one size from your chart, says how it fits, and checks that size in your Stock Sheet. When the buyer saw the item in a LIVE, it can compare with the size the host wore. The order stays in TikTok Shop.

This recipe handles “which size should I get?” in TikTok Shop buyer chat. Part of TikTok Shop and AeroChat.

What happens today

On TikTok Shop, buyers see clothes on a host or a creator and ask which size they should take. They give their height and weight, ask what the host wore, and want an answer before the LIVE moves on. A wrong guess means a return. No answer means no order.

The flow that works

A buyer asks which size to order in TikTok Shop buyer chat.
AeroChat asks their height and weight, or the measurement your size chart uses.
It suggests one size from your size chart and says how it fits.
If they ask about the host, it compares with the host’s height and size from your LIVE notes.
It checks the size in your Stock Sheet and names the variant to choose.

What it looks like in TikTok Shop buyer chat

Buyer: The host in the LIVE wore the jeans in 27. I’m 158cm, 50kg. Which size? (example)

AeroChat: Hi! For 158cm and 50kg, our size chart puts you in 26. The host is 168cm and wore 27 for a relaxed fit (example). If you like it loose like hers, take 27. The 26 is 66cm at the waist.

Buyer: Ok 26. Still have?

AeroChat: Yes, the 26 is in stock in light wash and dark wash.

Behind the reply: AeroChat read your size chart and the LIVE notes you gave it, then checked the 26 in your Stock Sheet.

The recipe

Copy this into AeroChat

When a buyer in TikTok Shop buyer chat asks which size to order, follow these steps.

Ask their height and weight, or the measurement our size chart uses.

Suggest one size from our size chart and say how it fits. If they are between two sizes, give both and say which runs looser.

If they ask what the host or creator wore, use our LIVE notes for the host’s height and size.

Check the size in our Stock Sheet. If it is out, say so and suggest the nearest size or color in stock.

Tell them the exact listing and variant to choose.

Only use measurements from our size chart. Never guess. Never send outside links in TikTok Shop buyer chat. Reply in the buyer’s language.

Add your size charts and a short note per LIVE with each host’s height and the size they wore.

What stays in TikTok Shop

AeroChat handles the conversation. Listings, the order, payment and shipping stay in TikTok Shop. AeroChat never sends outside links in TikTok Shop buyer chat.

What to connect

Your TikTok Shop. Connect it from the AeroChat dashboard. TikTok Shop sets its own approval steps for chat access, and our team takes you through them. See TikTok Shop and AeroChat.
Your size charts and LIVE notes. Paste them in or link the pages.
Your Stock Sheet. A Google Sheet with the count for each size and color.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left to switch on: connect your shop, add your knowledge, link your Sheet if the recipe uses one, then switch it on.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether AeroChat leans to the looser size when a buyer is between two.
Whether AeroChat shares your hosts’ heights.
Which fit questions go to your team, for example custom lengths.

The result to expect

Buyers get a size from your own chart while they are still watching, and fewer orders come back because the size was a guess.

Measure it with your own numbers: returns for size reasons, for a month before and after.

The same workflow on your other channels

This recipe runs in TikTok Shop buyer chat and, with the same knowledge, on WhatsApp, Instagram, Messenger and your web chat. On those channels it can also act in your own store. See size and fit across your store and chat channels.

Questions

Which TikTok chats does AeroChat answer?

TikTok Shop buyer chat only: the conversation a buyer starts with your shop. See TikTok Shop buyer chat explained.

Can AeroChat answer during a LIVE?

Yes. Buyers who message your shop during or after a LIVE get a size from your chart straight away, so your host can keep presenting.

Does this work on my other channels?

Yes. The same recipe runs on WhatsApp, Instagram and your web chat. See size and fit in chat.

Give every TikTok Shop buyer the right size

Load your size charts and LIVE notes, paste the recipe, and ask your own shop which size to take.

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See plans.

On Shopify? Install AeroChat from the Shopify App Store.