Size and Fit Help in Chat for WooCommerce
Yes. AeroChat helps shoppers pick the right size from your WooCommerce store, in the chat. It reads your size guide, the product’s size variations and their stock, and what reviewers say about fit, recommends a size, and sends the link or takes the order, on WhatsApp and every other channel.
This recipe answers “which size should I get?” before the order, so fewer parcels come back for the wrong size. Part of connecting WooCommerce to WhatsApp and AI chat.
What happens today
Shoppers hesitate between two sizes. They ask “I’m 170cm and 65kg, M or L?”, “does it run small?”, “is the 38 the same as your other boots?”. The size chart is on the product page, but on WhatsApp or Instagram there is no product page in front of them. Without an answer, some order two sizes and return one, and some do not order at all.
The flow that works
- The shopper asks about size or fit for a product.
- AeroChat finds the product in your synced WooCommerce catalog and asks for the measurements your size guide uses.
- It compares them with your size guide and suggests a size.
- It reads the product’s approved reviews in WooCommerce and adds what buyers say about fit, if it is clear.
- It checks that size is in stock in the color they want. If not, it offers the closest option or a pre-order.
- It sends the product link for that size, or takes the order and payment in the chat.
What it looks like on WhatsApp
Customer: I’m 170cm, chest 96cm. Should I get M or L in the Harbor overshirt? (example)
AeroChat: With a 96cm chest, our size guide puts you in M (chest 94 to 99cm). Reviewers say the Harbor overshirt is roomy, made to layer over a T-shirt, so M is the safer choice. M is in stock in stone and black.
Customer: Stone, M please.
AeroChat: Here’s the link for the Harbor overshirt in stone, size M, $79. Or I can send a payment link and place the order for you here.
In WooCommerce: nothing changes until the shopper orders. AeroChat used your size guide page, the product’s size variations and stock, and its approved reviews.
The recipe
Copy this into AeroChat
When a customer asks which size to choose, or how a product fits, follow these steps.
- Find the product in our synced WooCommerce catalog. If it is not clear which product, ask.
- Ask for the measurements our size guide uses for that product, such as height and chest, or foot length.
- Compare them with our size guide and suggest one size. If they fall between two sizes, say which one and why.
- Read the product’s approved reviews in WooCommerce. If several mention fit, such as runs small or roomy, add that in one line.
- Check the suggested size is in stock in the color they want. If it is not, offer the nearest option in stock.
- Send the product link for that size. If they want to buy in the chat, confirm the delivery address and send a payment link.
Only use our size guide and real reviews. Never make up measurements. Reply in the customer’s language.
Add your own fit notes per range, for example “our denim runs slim”, before you paste it.
What to connect
- WooCommerce catalog. Built in. The AeroChat WordPress plugin syncs your products with their size variations and stock, and your size guide pages. See how to connect WordPress.
- Product reviews. AeroChat reads approved product reviews through WooCommerce’s REST API, documented at woocommerce.github.io/woocommerce-rest-api-docs. In WooCommerce, go to Settings, Advanced, REST API, add a key with read access, and paste the consumer key and secret when AeroChat asks.
- Your knowledge base. Size charts and fit notes for each range, if they are not already on your product pages.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from WooCommerce’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- The measurements AeroChat asks for, per product type.
- Whether it quotes reviews, or only sums them up.
- What it offers when the right size is sold out: another color, a pre-order or a back in stock alert.
The result to expect
Shoppers get a clear size answer before they buy, from your own size guide and buyers. Fewer order two sizes, and fewer parcels come back because the size was wrong.
Measure it with your own numbers: size questions answered in chat, orders after a size chat, and returns for size, for a month before and after.
Next: see the size and fit workflow across every channel and size exchanges for WooCommerce. Store example: size and fit questions for fashion stores.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same WooCommerce connection behind it. See what each channel does on the WooCommerce integration page.
Answer your first size question in chat
Install the plugin, paste the recipe, and ask your own chat which size to pick in your best seller.
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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect WooCommerce for you, free. See plans.