WhatsApp thank you after purchase templates in Chinese

A thank you message after purchase in Chinese thanks the customer by name, mentions what they bought, and gives one useful thing, written in the polite, natural Chinese your customers expect from a store. Below are 9 templates written in Chinese for first orders, repeat customers, gifts, larger orders, owner notes and after delivery. Each has an English line on when to use it and an English gloss. AeroChat sends them after the order and answers any reply in Chinese in the same chat.

What a thank you message should do

A thank you works when it feels personal. Use the customer’s name and the product. Add one piece of help they will use, such as how to care for the item or how to reach you if something is wrong. A plain thank you tied to the order can be a utility message. Add a discount for the next order and it becomes marketing.

Writing these in Chinese

Simplified Chinese, as written in Malaysia and Singapore. The templates use Simplified characters and everyday shop wording, not mainland marketplace slang such as 亲.
Use 您 in templates. 您 is the polite you. In a live reply to a regular customer who writes casually, 你 is fine.
Leave a space around the variables. Names, order numbers and links that AeroChat fills in read more clearly with a space on each side.
Use full-width punctuation. Chinese commas and colons look like ， and ：. Keep English punctuation for links and codes.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. Every WhatsApp template has a set language, so a version in another language is submitted and approved on its own. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

Source: Meta’s WhatsApp template category guidelines on developers.facebook.com, as of November 2026.

If you include a “next order” discount, send the template as marketing, and only to customers who opted in.

9 WhatsApp thank you after purchase templates in Chinese

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. AeroChat fills them from your store data when it sends the message. The English under each template is a gloss, so you can check the meaning. Send the Chinese text.

1. First order

Use after a new customer’s first purchase.

您好 {{customer_name}}，感谢您在 {{store_name}} 下的第一笔订单！
我们正在为您打包 {{product_name}}。收到商品前如有任何问题，直接在这里回复就可以了。

English: Hello {{customer_name}}, thank you for your first order with {{store_name}}. We’re packing your {{product_name}} now. If you have any questions before it arrives, reply here.

2. Repeat customer

Use for customers who have ordered before.

您好 {{customer_name}}，谢谢您再次光顾 {{store_name}}！
您的订单 {{order_number}} 正在打包中，很高兴再次为您服务。

English: Thank you for ordering from us again. Your order {{order_number}} is being packed. It’s good to have you back.

3. With care tips

Use for products that need care, such as linen, leather or plants.

您好 {{customer_name}}，感谢您购买 {{product_name}}。
分享一个让它更耐用的小贴士：{{care_tip}}
使用上有任何问题，随时在这里问我们。

English: Thank you for buying {{product_name}}. A quick tip to make it last: {{care_tip}}. Message us here any time if you have questions about it.

4. Gift order

Use when the customer bought for someone else.

您好 {{customer_name}}，感谢您的礼物订单 {{order_number}}。
我们会把礼物连同您的祝福一起送到 {{recipient_name}} 手上，送达后会在这里通知您。

English: Thank you for your gift order {{order_number}}. We’ll make sure it reaches {{recipient_name}} with your message, and we’ll tell you here when it’s delivered.

5. Larger or formal order

Use above an order value you choose, or for business buyers.

{{customer_name}} 您好，非常感谢您的订单 {{order_number}}，我们很珍惜您的支持。
这笔订单有任何需要，直接回复这条信息，我们的团队会亲自跟进。

English: Thank you very much for your order {{order_number}}. We truly appreciate it. If you need anything for this order, reply to this message and our team will look after it personally.

6. Order placed in chat

Use after a customer completed the purchase inside WhatsApp.

谢谢 {{customer_name}}！付款已确认，订单 {{order_number}} 马上为您安排打包。
今天还有什么可以帮您的吗？

English: Thank you {{customer_name}}. Your payment is confirmed and order {{order_number}} is being packed. Is there anything else we can help you with today?

7. Note from the owner

Use if your store is a small team and you want a warmer note.

您好 {{customer_name}}，我是 {{store_name}} 的 {{owner_name}}。谢谢您的订单！
每一笔订单对我们这样的小店都很重要，希望您会喜欢 {{product_name}}。

English: Hello {{customer_name}}, this is {{owner_name}} from {{store_name}}. Thank you for your order. Every order means a lot to a small shop like ours. I hope you love your {{product_name}}.

8. Thank you with next-order offer

Use only as a marketing template, for opted-in customers.

您好 {{customer_name}}，感谢您在 {{store_name}} 购物。
下次购物可享 {{discount_amount}} 优惠：优惠码 {{discount_code}}，有效期至 {{end_date}}。
回复 STOP 即可停止接收优惠信息。

English: Thank you for shopping with {{store_name}}. Here’s {{discount_amount}} off your next order: code {{discount_code}}, valid until {{end_date}}. Reply STOP to stop receiving offers.

9. After delivery

Use once the order has arrived.

您好 {{customer_name}}，您的订单 {{order_number}} 已经送达。再次感谢您选择 {{store_name}}。
如有任何不满意的地方，请在这里回复，我们会为您处理好。

English: Your order {{order_number}} has arrived. Thank you again for choosing {{store_name}}. If anything isn’t right, reply here and we’ll sort it out.

Send these automatically with AeroChat

AeroChat sends thank you messages in Chinese when an order is placed or delivered in your store platform, such as Shopify, WooCommerce or Wix, and picks the version from the order and customer data. For orders placed in the chat, the payment link comes from a gateway such as Airwallex and HitPay, and AeroChat sends template 6 as soon as it detects the payment. The customer never has to type “paid”.

First or repeat: based on the customer’s order count in your store.
Care tips: come from the product’s tags or the content you add to AeroChat for that product.
Gift and larger orders: triggered by a gift note on the order or a total above the level you set.
Next-order offer: sent as a separate marketing template, only to customers who opted in to marketing.
Replies: AeroChat answers questions about the order or product in Chinese in the same chat.

The same template in other languages

Questions

Is a thank you message in Chinese utility or marketing?

A thank you tied to the customer’s order, with no promotion, fits the utility rules in any language. Add a discount, a product suggestion or a “shop again” link and Meta classes it as marketing. Template 8 is a marketing template.

Do the variables stay in English?

Yes. Variables such as {{customer_name}} and {{product_name}} are placeholders. AeroChat fills them from the order, so the customer only sees the finished message.

Can I send the same thank you in two languages?

Yes. Submit each language as its own template. Set AeroChat to send the Chinese version to customers who write to you in Chinese, and the English one to the rest.

When should I send the next-order offer?

After delivery, once the customer has the product. Send it as a marketing template to customers who opted in.

Thank every customer in Chinese

Connect your store and WhatsApp number, and AeroChat sends a personal thank you in Chinese after each order and answers the replies in the customer’s language. Start your 7-day free trial. No credit card needed.

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