WhatsApp payment reminder templates in Chinese

A WhatsApp payment reminder in Chinese names the order, the amount and the deadline, includes a working payment link, and stays polite. Below are 9 reminders written in Chinese for unpaid orders, expiring links, deposits, balances and bank transfers, each with an English gloss. AeroChat sends them while an order is unpaid and detects the payment automatically, so the customer never has to reply “paid” or send a receipt.

What a payment reminder should do

Most unpaid orders aren’t refusals. The customer got distracted, the link expired, or the payment failed. A reminder with a fresh link and a clear deadline brings many of them back.

Be polite and specific. Name the items, the amount and when the order will be released. One or two reminders is enough.

Writing reminders in Chinese

These templates are in Simplified Chinese as written by sellers in Malaysia and Singapore. “您” keeps the tone polite. Full-width punctuation such as ， and ： is standard in Chinese messages.

Customers in Malaysia and Singapore often mix English into Chinese, for example “我的order到了吗”. A reply in Chinese that keeps familiar terms such as COD reads naturally to them.

Many shoppers in Malaysia and Singapore pay by bank transfer and are used to sending a receipt in the chat. With a payment link, AeroChat sees the payment from the gateway, so the customer doesn’t need to send one.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

Meta’s guidelines give a payment reminder for the customer’s own account as a utility example. Keep discounts and “pay now for 10% off” offers out of a utility reminder.

When you create a template, Meta asks you to assign it a language code. For Chinese that is zh_CN. Meta does not translate templates, so you supply the Chinese text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp payment reminder templates in Chinese

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Unpaid order, first reminder

Use a few hours after an order was placed in chat but not paid.

{{customer_name}}您好，您的订单{{order_number}}还在等待付款。
{{order_items}}，共{{order_total}}
安全付款链接：{{payment_link}}
我们会为您保留订单至{{hold_until}}。

In English: Hello, your order is still waiting for payment. Items and total are shown. Secure payment link. We will hold your order until the time shown.

2. Payment link expiring

Use shortly before a payment link expires.

{{customer_name}}您好，订单{{order_number}}的付款链接将于{{expiry_time}}失效。
付款金额{{order_total}}，请点击：{{payment_link}}
如之后需要新的链接，回复这里就可以了。

In English: Hello, the payment link for your order expires at the time shown. Pay the total here. If you need a new link later, just reply here.

3. Final reminder before release

Use when the held stock will be released.

{{customer_name}}您好，这是订单{{order_number}}的最后提醒。
如果在{{release_time}}前未收到付款，商品将会释放回库存。
付款链接：{{payment_link}}

In English: Hello, this is the last reminder for your order. If payment is not received by the time shown, the items will go back to stock. Payment link.

4. Failed payment

Use when a payment attempt was declined.

{{customer_name}}您好，订单{{order_number}}的付款未能成功。
您可以在这里重新付款：{{payment_link}}
如想换其他付款方式，请直接回复我们。

In English: Hello, the payment for your order did not go through. You can pay again here. If you want another payment method, just reply to us.

5. Deposit due

Use when a preorder or custom order needs a deposit.

{{customer_name}}您好，为确认您的订单{{order_number}}，请在{{due_date}}前支付订金{{deposit_amount}}。
安全付款链接：{{payment_link}}

In English: Hello, to confirm your order, please pay the deposit shown by the date shown. Secure payment link.

6. Balance due before dispatch

Use when the remaining amount is due before you ship.

{{customer_name}}您好，您的订单{{order_number}}已准备好发货。
发货前需支付余款{{balance_amount}}，付款链接：{{payment_link}}

In English: Hello, your order is ready to ship. The remaining balance shown is due before dispatch. Payment link.

7. Bank transfer pending

Use when the customer chose bank transfer and you haven’t received it.

{{customer_name}}您好，我们暂时还没收到订单{{order_number}}的转账。
金额：{{order_total}}
如果方便，您也可以通过这个链接用信用卡或电子钱包付款：{{payment_link}}

In English: Hello, we have not received the transfer for your order yet. The amount is shown. If it is easier, you can also pay by card or e-wallet through this link.

8. Wholesale invoice due

Use for trade customers with payment terms.

{{customer_name}}您好，发票{{invoice_number}}金额{{invoice_amount}}，付款期限为{{due_date}}。
您可以通过这个链接付款：{{payment_link}}
如对发票有任何疑问，请回复我们。

In English: Hello, the invoice for the amount shown is due on the date shown. You can pay through this link. If you have questions about the invoice, please reply.

9. Payment received

Use right after payment is detected, to close the loop.

已收到您的付款，谢谢{{customer_name}}！
订单{{order_number}}已确认，将在{{dispatch_date}}前寄出。

In English: Payment received, thank you. Your order is confirmed and ships by the dispatch date.

Send these automatically with AeroChat

AeroChat creates the payment link through your payment gateway, for example HitPay or Airwallex, and watches the order in your store platform, such as Shopify, WooCommerce or Wix:

Unpaid order and expiring link: sent at the times you set after the link was created, if no payment has arrived.
Failed payment: triggered when the gateway reports a failed attempt. AeroChat sends a fresh link.
Deposit and balance: amounts and due dates come from the order and the rules you set.
Payment received: AeroChat detects the payment from the gateway automatically and confirms the order in the chat. The customer never has to type “paid” or send a screenshot.
Questions: a customer who replies in Chinese about another payment method or a new link gets an answer in Chinese in the same chat.

AeroChat never sees card numbers and never holds your funds. See WhatsApp payment reminders and WhatsApp payment links.

This template in other languages

Questions

Does the customer need to tell us they paid?

No. AeroChat detects the payment from your gateway and confirms the order in the chat by itself.

Do I need a separate approved template in Chinese?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, zh_CN for Chinese, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Chinese and English. The template sets the first message, and the chat continues in their language.

Should I use “您” or “你”?

Use “您” in store messages. It is polite and suits every customer. “你” is fine in a casual chat once the customer uses it, but templates should stay with “您”.

Can I add a discount to get them to pay?

Not in a utility reminder. A discount makes it a marketing message. If you want to offer one, send it separately as a marketing template to customers who opted in.

Get unpaid orders paid in Chinese, in the chat

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