WhatsApp payment reminder templates in Tagalog

A WhatsApp payment reminder in Tagalog names the order, the amount and the deadline, includes a working payment link, and stays polite. Below are 9 reminders written in Tagalog for unpaid orders, expiring links, deposits, balances and bank transfers, each with an English gloss. AeroChat sends them while an order is unpaid and detects the payment automatically, so the customer never has to reply “paid” or send a receipt.

What a payment reminder should do

Most unpaid orders aren’t refusals. The customer got distracted, the link expired, or the payment failed. A reminder with a fresh link and a clear deadline brings many of them back.

Be polite and specific. Name the items, the amount and when the order will be released. One or two reminders is enough.

Writing reminders in Tagalog

Filipino online sellers usually write in Taglish: Tagalog mixed with English words such as order, ship, confirm and tracking. That is how most customers write too, so the templates follow it.

“Po” shows respect and is expected from a shop, whatever the customer’s age. Each page also includes one formal version in fuller Tagalog for customers who prefer it.

Many Filipino shoppers pay by e-wallet or bank transfer and are used to sending a screenshot of the payment. With a payment link, AeroChat sees the payment from the gateway, so the customer doesn’t need to send one.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

Meta’s guidelines give a payment reminder for the customer’s own account as a utility example. Keep discounts and “pay now for 10% off” offers out of a utility reminder.

When you create a template, Meta asks you to assign it a language code. For Tagalog that is fil. Meta does not translate templates, so you supply the Tagalog text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp payment reminder templates in Tagalog

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Unpaid order, first reminder

Use a few hours after an order was placed in chat but not paid.

Hi {{customer_name}}, naghihintay pa po ng bayad ang order ninyo na {{order_number}}.
{{order_items}}, total {{order_total}}
Magbayad po nang secure dito: {{payment_link}}
Ire-reserve po namin ito para sa inyo hanggang {{hold_until}}.

In English: Hi, your order is still waiting for payment. Items and total are shown. Pay securely here. We will reserve it for you until the time shown.

2. Payment link expiring

Use shortly before a payment link expires.

Hi {{customer_name}}, mag-e-expire po ang payment link para sa order {{order_number}} sa {{expiry_time}}.
Bayaran ang {{order_total}} dito: {{payment_link}}
Mag-reply lang po kung kailangan ninyo ng bagong link mamaya.

In English: Hi, the payment link for your order expires at the time shown. Pay the total here. Just reply if you need a new link later.

3. Final reminder before release

Use when the held stock will be released.

Hi {{customer_name}}, huling paalala po ito para sa order {{order_number}}.
Kung hindi pa namin matatanggap ang bayad bago ang {{release_time}}, ibabalik na po namin sa stock ang mga item.
Magbayad dito: {{payment_link}}

In English: Hi, this is the last reminder for your order. If we do not receive payment before the time shown, we will put the items back in stock. Pay here.

4. Failed payment

Use when a payment attempt was declined.

Hi {{customer_name}}, hindi po natuloy ang bayad para sa order {{order_number}}.
Pwede po ninyong subukan ulit dito: {{payment_link}}
Kung gusto ninyong gumamit ng ibang payment method, mag-reply lang po rito.

In English: Hi, the payment for your order did not go through. You can try again here. If you want to use another payment method, just reply here.

5. Downpayment due

Use when a preorder or custom order needs a deposit.

Hi {{customer_name}}, para ma-confirm ang order {{order_number}}, kailangan po ng downpayment na {{deposit_amount}} bago ang {{due_date}}.
Magbayad po nang secure dito: {{payment_link}}

In English: Hi, to confirm your order, a downpayment of the amount shown is needed before the date shown. Pay securely here.

6. Balance due before dispatch

Use when the remaining amount is due before you ship.

Hi {{customer_name}}, ready na pong i-ship ang order ninyo na {{order_number}}.
Kailangan po munang bayaran ang natitirang {{balance_amount}} bago ito ipadala. Magbayad dito: {{payment_link}}

In English: Hi, your order is ready to ship. The remaining balance shown needs to be paid before it ships. Pay here.

7. Bank transfer pending

Use when the customer chose bank transfer and you haven’t received it.

Hi {{customer_name}}, hindi pa po namin natatanggap ang bank transfer para sa order {{order_number}}.
Halaga: {{order_total}}
Kung mas madali po, pwede rin kayong magbayad gamit ang card o e-wallet dito: {{payment_link}}

In English: Hi, we have not received the bank transfer for your order yet. The amount is shown. If it is easier, you can also pay by card or e-wallet here.

8. Wholesale invoice due (formal)

Use for trade customers with payment terms.

Magandang araw po, {{customer_name}}. Ang invoice {{invoice_number}} na nagkakahalaga ng {{invoice_amount}} ay due sa {{due_date}}.
Maaari po kayong magbayad sa link na ito: {{payment_link}}
Mag-reply lamang po kung may tanong kayo tungkol sa invoice.

In English: Good day. The invoice for the amount shown is due on the date shown. You can pay through this link. Just reply if you have questions about the invoice.

9. Payment received

Use right after payment is detected, to close the loop.

Natanggap na po namin ang bayad ninyo, salamat {{customer_name}}!
Confirmed na po ang order {{order_number}} at ipapadala ito sa o bago ang {{dispatch_date}}.

In English: We have received your payment, thank you. Your order is confirmed and ships on or before the dispatch date.

Send these automatically with AeroChat

AeroChat creates the payment link through your payment gateway, for example PayMongo or Xendit, and watches the order in your store platform, such as Shopify, WooCommerce or Wix:

Unpaid order and expiring link: sent at the times you set after the link was created, if no payment has arrived.
Failed payment: triggered when the gateway reports a failed attempt. AeroChat sends a fresh link.
Deposit and balance: amounts and due dates come from the order and the rules you set.
Payment received: AeroChat detects the payment from the gateway automatically and confirms the order in the chat. The customer never has to type “paid” or send a screenshot.
Questions: a customer who replies in Tagalog about another payment method or a new link gets an answer in Tagalog in the same chat.

AeroChat never sees card numbers and never holds your funds. See WhatsApp payment reminders and WhatsApp payment links.

This template in other languages

Questions

Does the customer need to tell us they paid?

No. AeroChat detects the payment from your gateway and confirms the order in the chat by itself.

Do I need a separate approved template in Tagalog?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, fil for Tagalog, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Tagalog and English. The template sets the first message, and the chat continues in their language.

Should I write in Taglish or pure Tagalog?

Taglish is what most Filipino shoppers use in chat, so it reads as natural. Use the formal version for older customers or for a more formal store. Keep “po” in either style.

Can I add a discount to get them to pay?

Not in a utility reminder. A discount makes it a marketing message. If you want to offer one, send it separately as a marketing template to customers who opted in.

Get unpaid orders paid in Tagalog, in the chat

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