WhatsApp payment reminder templates in Malay

A WhatsApp payment reminder in Malay names the order, the amount and the deadline, includes a working payment link, and stays polite. Below are 9 reminders written in Malay for unpaid orders, expiring links, deposits, balances and bank transfers, each with an English gloss. AeroChat sends them while an order is unpaid and detects the payment automatically, so the customer never has to reply “paid” or send a receipt.

What a payment reminder should do

Most unpaid orders aren’t refusals. The customer got distracted, the link expired, or the payment failed. A reminder with a fresh link and a clear deadline brings many of them back.

Be polite and specific. Name the items, the amount and when the order will be released. One or two reminders is enough.

Writing reminders in Malay

Most Malaysian customers expect a friendly, polite tone. “Anda” works for almost everyone. For older or more formal customers, “Tuan/Puan” reads as respectful, and each page includes one formal version.

Customers often mix Malay and English in one message, such as “boleh check stock tak”. The templates use the standard Malay a Malaysian seller would write and keep a few English words customers expect, such as pre-order and COD.

Many Malaysian shoppers pay by online bank transfer and are used to sending a receipt in the chat. With a payment link, AeroChat sees the payment from the gateway, so the customer doesn’t need to send one.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

Meta’s guidelines give a payment reminder for the customer’s own account as a utility example. Keep discounts and “pay now for 10% off” offers out of a utility reminder.

When you create a template, Meta asks you to assign it a language code. For Malay that is ms. Meta does not translate templates, so you supply the Malay text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp payment reminder templates in Malay

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Unpaid order, first reminder

Use a few hours after an order was placed in chat but not paid.

Hai {{customer_name}}, pesanan {{order_number}} anda masih menunggu bayaran.
{{order_items}}, jumlah {{order_total}}
Bayar dengan selamat di sini: {{payment_link}}
Kami akan simpan pesanan anda sehingga {{hold_until}}.

In English: Hi, your order is still waiting for payment. Items and total are shown. Pay securely here. We will hold your order until the time shown.

2. Payment link expiring

Use shortly before a payment link expires.

Hai {{customer_name}}, pautan bayaran untuk pesanan {{order_number}} akan tamat pada {{expiry_time}}.
Bayar {{order_total}} di sini: {{payment_link}}
Balas mesej ini jika anda perlukan pautan baru kemudian.

In English: Hi, the payment link for your order expires at the time shown. Pay the total here. Reply to this message if you need a new link later.

3. Final reminder before release

Use when the held stock will be released.

Hai {{customer_name}}, ini peringatan terakhir untuk pesanan {{order_number}}.
Jika bayaran tidak diterima sebelum {{release_time}}, barang akan dilepaskan semula ke stok.
Bayar di sini: {{payment_link}}

In English: Hi, this is the last reminder for your order. If payment is not received by the time shown, the items go back to stock. Pay here.

4. Failed payment

Use when a payment attempt was declined.

Hai {{customer_name}}, bayaran untuk pesanan {{order_number}} tidak berjaya.
Anda boleh cuba sekali lagi di sini: {{payment_link}}
Jika anda ingin guna kaedah bayaran lain, balas mesej ini.

In English: Hi, the payment for your order did not go through. You can try again here. If you want to use another payment method, reply to this message.

5. Deposit due

Use when a preorder or custom order needs a deposit.

Hai {{customer_name}}, untuk mengesahkan pesanan {{order_number}}, deposit sebanyak {{deposit_amount}} perlu dibayar sebelum {{due_date}}.
Bayar dengan selamat di sini: {{payment_link}}

In English: Hi, to confirm your order, a deposit of the amount shown is due before the date shown. Pay securely here.

6. Balance due before dispatch

Use when the remaining amount is due before you ship.

Hai {{customer_name}}, pesanan {{order_number}} anda sudah sedia untuk dipos.
Baki {{balance_amount}} perlu dibayar sebelum penghantaran. Bayar di sini: {{payment_link}}

In English: Hi, your order is ready to ship. The balance shown is due before dispatch. Pay here.

7. Bank transfer pending

Use when the customer chose bank transfer and you haven’t received it.

Hai {{customer_name}}, kami belum menerima pindahan wang untuk pesanan {{order_number}}.
Jumlah: {{order_total}}
Jika lebih mudah, anda juga boleh bayar dengan kad atau e-wallet di sini: {{payment_link}}

In English: Hi, we have not received the transfer for your order yet. The amount is shown. If it is easier, you can also pay by card or e-wallet here.

8. Wholesale invoice due (formal)

Use for trade customers with payment terms.

Salam sejahtera Tuan/Puan {{customer_name}}, invois {{invoice_number}} berjumlah {{invoice_amount}} perlu dijelaskan sebelum {{due_date}}.
Bayaran boleh dibuat melalui pautan ini: {{payment_link}}
Sila balas mesej ini jika ada sebarang pertanyaan tentang invois.

In English: Greetings Sir or Madam, the invoice for the amount shown is due before the date shown. Payment can be made through this link. Please reply with any questions about the invoice.

9. Payment received

Use right after payment is detected, to close the loop.

Bayaran telah diterima, terima kasih {{customer_name}}.
Pesanan {{order_number}} anda telah disahkan dan akan dipos sebelum {{dispatch_date}}.

In English: Payment received, thank you. Your order is confirmed and ships before the dispatch date.

Send these automatically with AeroChat

AeroChat creates the payment link through your payment gateway, for example Billplz or Fiuu, and watches the order in your store platform, such as Shopify, WooCommerce or Wix:

Unpaid order and expiring link: sent at the times you set after the link was created, if no payment has arrived.
Failed payment: triggered when the gateway reports a failed attempt. AeroChat sends a fresh link.
Deposit and balance: amounts and due dates come from the order and the rules you set.
Payment received: AeroChat detects the payment from the gateway automatically and confirms the order in the chat. The customer never has to type “paid” or send a screenshot.
Questions: a customer who replies in Malay about another payment method or a new link gets an answer in Malay in the same chat.

AeroChat never sees card numbers and never holds your funds. See WhatsApp payment reminders and WhatsApp payment links.

This template in other languages

Questions

Does the customer need to tell us they paid?

No. AeroChat detects the payment from your gateway and confirms the order in the chat by itself.

Do I need a separate approved template in Malay?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, ms for Malay, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Malay and English. The template sets the first message, and the chat continues in their language.

Should I use “anda” or “Tuan/Puan”?

Use “anda” for most customers. It is polite and friendly. Use “Tuan/Puan” for formal messages such as invoices, or if your store talks to older or business customers. Keep one choice across all your templates.

Can I add a discount to get them to pay?

Not in a utility reminder. A discount makes it a marketing message. If you want to offer one, send it separately as a marketing template to customers who opted in.

Get unpaid orders paid in Malay, in the chat

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