WhatsApp order confirmation templates in Chinese

A WhatsApp order confirmation in Chinese lists what was ordered, the total, where it is going and when it ships, in the polite tone Chinese-speaking shoppers expect. Below are 9 confirmations written in Chinese for paid, preorder, pickup, cash on delivery and gift orders, each with an English gloss. AeroChat sends them from your store as soon as the order is placed and answers any reply in the same chat.

What a order confirmation should do

A customer who just paid wants proof that the order went through. Put the order number, items, total and delivery address in the message, so they can check it at a glance and spot a mistake early.

Add the next step: when it ships and how they’ll get tracking. Keep offers out of it, so it can stay a utility template.

Writing confirmations in Chinese

These templates are in Simplified Chinese as written by sellers in Malaysia and Singapore. “您” keeps the tone polite. Full-width punctuation such as ， and ： is standard in Chinese messages.

Customers in Malaysia and Singapore often mix English into Chinese, for example “我的order到了吗”. A reply in Chinese that keeps familiar terms such as COD reads naturally to them.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

When you create a template, Meta asks you to assign it a language code. For Chinese that is zh_CN. Meta does not translate templates, so you supply the Chinese text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp order confirmation templates in Chinese

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Standard paid order

Use for most orders, right after payment.

{{customer_name}}您好，感谢您在{{store_name}}下单！
订单号：{{order_number}}
{{order_items}}
已付金额：{{order_total}}
送货地址：{{shipping_address}}
我们将在{{dispatch_date}}前寄出，届时会在这里发送物流追踪链接给您。

In English: Hello, thank you for your order. Order number, items, amount paid and delivery address are listed. We will ship it by the dispatch date and send the tracking link here.

2. Short confirmation

Use for small or repeat orders.

谢谢{{customer_name}}！订单{{order_number}}（{{order_total}}）已确认，将在{{dispatch_date}}前寄出。

In English: Thank you. Your order for the total shown is confirmed and ships by the dispatch date.

3. Preorder

Use when the item ships later than usual.

{{customer_name}}您好，您的预购订单{{order_number}}（{{product_name}}）已确认。
预计寄出日期：{{ship_date}}。如有变动或已寄出，我们会在这里通知您。

In English: Hello, your preorder for the product is confirmed. Expected ship date is shown. We will tell you here if it changes or when it ships.

4. Store pickup

Use when the customer chose to collect.

{{customer_name}}您好，您的订单{{order_number}}已确认，取货地点：{{pickup_location}}。
备好后我们会通知您，取货时请出示订单号。

In English: Hello, your order is confirmed for pickup at the location shown. We will tell you when it is ready. Please show your order number when you collect it.

5. Order placed in chat

Use when the customer ordered and paid inside the WhatsApp chat.

已收到您的付款，谢谢{{customer_name}}！
订单{{order_number}}已确认：{{order_items}}，共{{order_total}}。
将在{{dispatch_date}}前寄出，物流链接会在这里发给您。

In English: Payment received, thank you. Your order is confirmed with the items and total shown. It ships by the dispatch date and the tracking link will be sent here.

6. Cash on delivery order

Use for COD orders, where you also need the customer to confirm.

{{customer_name}}您好，感谢您的订单{{order_number}}。
货到付款金额：{{order_total}}
请回复「确认」，我们就会为您安排发货。

In English: Hello, thank you for your order. The amount to pay on delivery is shown. Please reply with the word for confirm and we will arrange shipping.

7. Gift order

Use when the order ships to someone else.

{{customer_name}}您好，您的礼物订单{{order_number}}已确认。
将寄给{{recipient_name}}（{{shipping_address}}），并附上您的祝福卡片。包裹内不会显示价格。

In English: Hello, your gift order is confirmed. It goes to the recipient at the address shown, with your card. The price will not appear in the parcel.

8. Delivery slot booked

Use when the customer picked a delivery date or slot.

{{customer_name}}您好，订单{{order_number}}已确认，送货时间为{{delivery_date}} {{delivery_slot}}。
如需更改时间，请在{{change_deadline}}前在这里回复我们。

In English: Hello, your order is confirmed for delivery on the date and time slot shown. If you need to change it, reply here before the deadline.

9. Custom or personalized order

Use when you need the customer to check details before you make it.

{{customer_name}}您好，感谢您的订单{{order_number}}。
您的定制内容如下：{{custom_details}}
如无误请回复「确认」，如需修改请在{{approval_deadline}}前告诉我们。

In English: Hello, thank you for your order. Your personalization details are shown. If they are correct, reply with the word for confirm. If you need changes, tell us before the deadline.

Send these automatically with AeroChat

AeroChat sends the confirmation when a new order is created in your store platform, such as Shopify, WooCommerce or Wix, using the order data:

Items, total, address and order number: come straight from the order.
Dispatch date: comes from your processing time, or from the preorder date on the product.
Orders placed in chat: AeroChat sends the payment link through your gateway, for example HitPay or Airwallex, detects the payment automatically and confirms the order in the same chat. The customer never types “paid”.
Replies: address changes, cancellations and questions are handled in the same chat, in Chinese or whichever language the customer writes in, within the rules you set.
Template language: you approve the Chinese version with Meta once, and AeroChat fills its variables from each order.

See WhatsApp order confirmation and Shopify WhatsApp order confirmations.

This template in other languages

Questions

Is an order confirmation a utility template?

Yes. Meta’s guidelines give confirming an order’s details as an example of a utility message. Keep product recommendations and offers out of it, or it may be classed as marketing.

Do I need a separate approved template in Chinese?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, zh_CN for Chinese, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Chinese and English. The template sets the first message, and the chat continues in their language.

Should I use “您” or “你”?

Use “您” in store messages. It is polite and suits every customer. “你” is fine in a casual chat once the customer uses it, but templates should stay with “您”.

What if the customer spots a mistake?

They reply in the same chat. AeroChat verifies them and changes the address or cancels the order if it hasn’t shipped, within the rules you set. Anything else goes to your team.

Confirm every order in Chinese on WhatsApp

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