WhatsApp order confirmation templates in Bahasa Indonesia

A WhatsApp order confirmation in Bahasa Indonesia lists what was ordered, the total, where it is going and when it ships, in the polite tone Bahasa Indonesia-speaking shoppers expect. Below are 9 confirmations written in Bahasa Indonesia for paid, preorder, pickup, cash on delivery and gift orders, each with an English gloss. AeroChat sends them from your store as soon as the order is placed and answers any reply in the same chat.

What a order confirmation should do

A customer who just paid wants proof that the order went through. Put the order number, items, total and delivery address in the message, so they can check it at a glance and spot a mistake early.

Add the next step: when it ships and how they’ll get tracking. Keep offers out of it, so it can stay a utility template.

Writing confirmations in Bahasa Indonesia

Indonesian online shops usually call the customer “Kak”. It is friendly and polite for any age. “Bapak/Ibu” is more formal and suits invoices or older customers, and each page includes one formal version.

“Mohon” makes a request polite, and “ya” at the end of a sentence softens it. Shop words like resi (tracking number), DP (deposit), pelunasan (balance payment) and COD are normal in chat, so the templates use them.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

When you create a template, Meta asks you to assign it a language code. For Bahasa Indonesia that is id. Meta does not translate templates, so you supply the Bahasa Indonesia text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp order confirmation templates in Bahasa Indonesia

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Standard paid order

Use for most orders, right after payment.

Halo Kak {{customer_name}}, terima kasih sudah berbelanja di {{store_name}}.
Pesanan {{order_number}}
{{order_items}}
Total dibayar: {{order_total}}
Dikirim ke: {{shipping_address}}
Pesanan dikirim paling lambat {{dispatch_date}}. Nomor resi akan kami kirim di chat ini ya, Kak.

In English: Hi, thanks for shopping with the store. Order number, items, total paid and delivery address are listed. It ships by the dispatch date. We will send the tracking number in this chat.

2. Short confirmation

Use for small or repeat orders.

Terima kasih Kak {{customer_name}}, pesanan {{order_number}} sebesar {{order_total}} sudah kami terima dan dikirim paling lambat {{dispatch_date}}.

In English: Thank you, your order for the total shown is received and ships by the dispatch date.

3. Preorder

Use when the item ships later than usual.

Halo Kak {{customer_name}}, pesanan pre-order {{order_number}} untuk {{product_name}} sudah terkonfirmasi.
Perkiraan tanggal kirim: {{ship_date}}. Kalau ada perubahan dan saat barang dikirim, kami kabari lewat chat ini ya.

In English: Hi, your preorder for the product is confirmed. Expected ship date is shown. We will tell you in this chat if it changes and when it ships.

4. Store pickup

Use when the customer chose to collect.

Halo Kak {{customer_name}}, pesanan {{order_number}} sudah terkonfirmasi untuk diambil di {{pickup_location}}.
Kami kabari kalau pesanan sudah siap diambil. Mohon tunjukkan nomor pesanan saat pengambilan ya, Kak.

In English: Hi, your order is confirmed for pickup at the location shown. We will tell you when it is ready. Please show your order number when you collect it.

5. Order placed in chat

Use when the customer ordered and paid inside the WhatsApp chat.

Pembayaran sudah kami terima, terima kasih Kak {{customer_name}}.
Pesanan {{order_number}} sudah terkonfirmasi: {{order_items}}, {{order_total}}.
Pesanan dikirim paling lambat {{dispatch_date}} dan nomor resinya akan kami kirim di sini.

In English: Payment received, thank you. Your order is confirmed with the items and total shown. It ships by the dispatch date and we will send the tracking number here.

6. Cash on delivery order

Use for COD orders, where you also need the customer to confirm.

Halo Kak {{customer_name}}, terima kasih atas pesanan {{order_number}}.
Jumlah yang dibayar saat barang diterima (COD): {{order_total}}
Mohon balas YA untuk konfirmasi, lalu pesanan segera kami kirim.

In English: Hi, thanks for your order. The amount to pay on delivery is shown. Please reply YA to confirm and we will ship it right away.

7. Gift order

Use when the order ships to someone else.

Halo Kak {{customer_name}}, pesanan hadiah {{order_number}} sudah terkonfirmasi.
Pesanan dikirim ke {{recipient_name}} di {{shipping_address}} beserta kartu ucapan dari Kakak. Harga tidak dicantumkan di dalam paket.

In English: Hi, your gift order is confirmed. It goes to the recipient at the address shown, with your gift card. The price is not included in the parcel.

8. Delivery slot booked

Use when the customer picked a delivery date or slot.

Halo Kak {{customer_name}}, pesanan {{order_number}} terkonfirmasi untuk diantar tanggal {{delivery_date}} pukul {{delivery_slot}}.
Kalau perlu ganti jadwal, balas chat ini sebelum {{change_deadline}} ya.

In English: Hi, your order is confirmed for delivery on the date and time slot shown. If you need a different time, reply to this chat before the deadline.

9. Formal confirmation with Bapak/Ibu

Use for business buyers or a more formal store.

Yth. Bapak/Ibu {{customer_name}}, terima kasih atas pesanan Anda di {{store_name}}.
Nomor pesanan: {{order_number}}
Total: {{order_total}}
Pesanan akan kami kirim paling lambat {{dispatch_date}}. Silakan balas pesan ini jika ada pertanyaan.

In English: Dear Sir or Madam, thank you for your order. Order number and total are listed. We will ship it by the dispatch date. Please reply to this message if you have questions.

Send these automatically with AeroChat

AeroChat sends the confirmation when a new order is created in your store platform, such as Shopify, WooCommerce or Wix, using the order data:

Items, total, address and order number: come straight from the order.
Dispatch date: comes from your processing time, or from the preorder date on the product.
Orders placed in chat: AeroChat sends the payment link through your gateway, for example Xendit or Airwallex, detects the payment automatically and confirms the order in the same chat. The customer never types “paid”.
Replies: address changes, cancellations and questions are handled in the same chat, in Bahasa Indonesia or whichever language the customer writes in, within the rules you set.
Template language: you approve the Bahasa Indonesia version with Meta once, and AeroChat fills its variables from each order.

See WhatsApp order confirmation and Shopify WhatsApp order confirmations.

This template in other languages

Questions

Is an order confirmation a utility template?

Yes. Meta’s guidelines give confirming an order’s details as an example of a utility message. Keep product recommendations and offers out of it, or it may be classed as marketing.

Do I need a separate approved template in Bahasa Indonesia?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, id for Bahasa Indonesia, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Bahasa Indonesia and English. The template sets the first message, and the chat continues in their language.

Should I use “Kak” or “Bapak/Ibu”?

“Kak” is the usual choice for online shops and suits most customers. Use “Bapak/Ibu” with “Anda” for formal messages, such as invoices for business buyers. Keep one style across your templates.

What if the customer spots a mistake?

They reply in the same chat. AeroChat verifies them and changes the address or cancels the order if it hasn’t shipped, within the rules you set. Anything else goes to your team.

Confirm every order in Bahasa Indonesia on WhatsApp

Connect your store and WhatsApp number, and AeroChat sends each order confirmation and handles the replies in Bahasa Indonesia or the customer’s own language. Start your 7-day free trial. No credit card needed.

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