WhatsApp order confirmation templates in Malay

A WhatsApp order confirmation in Malay lists what was ordered, the total, where it is going and when it ships, in the polite tone Malay-speaking shoppers expect. Below are 9 confirmations written in Malay for paid, preorder, pickup, cash on delivery and gift orders, each with an English gloss. AeroChat sends them from your store as soon as the order is placed and answers any reply in the same chat.

What a order confirmation should do

A customer who just paid wants proof that the order went through. Put the order number, items, total and delivery address in the message, so they can check it at a glance and spot a mistake early.

Add the next step: when it ships and how they’ll get tracking. Keep offers out of it, so it can stay a utility template.

Writing confirmations in Malay

Most Malaysian customers expect a friendly, polite tone. “Anda” works for almost everyone. For older or more formal customers, “Tuan/Puan” reads as respectful, and each page includes one formal version.

Customers often mix Malay and English in one message, such as “boleh check stock tak”. The templates use the standard Malay a Malaysian seller would write and keep a few English words customers expect, such as pre-order and COD.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

When you create a template, Meta asks you to assign it a language code. For Malay that is ms. Meta does not translate templates, so you supply the Malay text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp order confirmation templates in Malay

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Standard paid order

Use for most orders, right after payment.

Hai {{customer_name}}, terima kasih atas pesanan anda dari {{store_name}}.
Pesanan {{order_number}}
{{order_items}}
Jumlah dibayar: {{order_total}}
Dihantar ke: {{shipping_address}}
Pesanan akan dipos sebelum {{dispatch_date}}. Pautan penjejakan akan saya hantar di sini.

In English: Hi, thank you for your order. Order number, items, total paid and delivery address are listed. It ships before the dispatch date. I will send the tracking link here.

2. Short confirmation

Use for small or repeat orders.

Terima kasih {{customer_name}}, pesanan {{order_number}} berjumlah {{order_total}} telah disahkan. Ia akan dipos sebelum {{dispatch_date}}.

In English: Thank you, your order for the total shown is confirmed. It ships before the dispatch date.

3. Preorder

Use when the item ships later than usual.

Hai {{customer_name}}, pre-order {{order_number}} untuk {{product_name}} telah disahkan.
Jangkaan tarikh pos: {{ship_date}}. Kami akan maklumkan di sini jika ada perubahan dan apabila barang dipos.

In English: Hi, your preorder for the product is confirmed. Expected ship date is shown. We will tell you here if it changes and when it ships.

4. Store pickup

Use when the customer chose to collect.

Hai {{customer_name}}, pesanan {{order_number}} anda telah disahkan untuk diambil di {{pickup_location}}.
Kami akan maklumkan apabila pesanan sedia untuk diambil. Sila bawa nombor pesanan anda.

In English: Hi, your order is confirmed for pickup at the location shown. We will tell you when it is ready. Please bring your order number.

5. Order placed in chat

Use when the customer ordered and paid inside the WhatsApp chat.

Bayaran telah diterima, terima kasih {{customer_name}}.
Pesanan {{order_number}} anda telah disahkan: {{order_items}}, {{order_total}}.
Ia akan dipos sebelum {{dispatch_date}} dan saya akan hantar pautan penjejakan di sini.

In English: Payment received, thank you. Your order is confirmed with the items and total shown. It ships before the dispatch date and I will send the tracking link here.

6. Cash on delivery order

Use for COD orders, where you also need the customer to confirm.

Hai {{customer_name}}, terima kasih atas pesanan {{order_number}}.
Jumlah perlu dibayar semasa terima barang (COD): {{order_total}}
Sila balas YA untuk sahkan pesanan dan kami akan pos dengan segera.

In English: Hi, thank you for your order. The amount to pay on delivery is shown. Please reply YA to confirm and we will ship it right away.

7. Gift order

Use when the order ships to someone else.

Hai {{customer_name}}, pesanan hadiah {{order_number}} anda telah disahkan.
Ia akan dihantar kepada {{recipient_name}} di {{shipping_address}} bersama ucapan anda. Harga tidak akan ditunjukkan dalam bungkusan.

In English: Hi, your gift order is confirmed. It goes to the recipient at the address shown, with your message. The price will not be shown in the parcel.

8. Delivery slot booked

Use when the customer picked a delivery date or slot.

Hai {{customer_name}}, pesanan {{order_number}} telah disahkan untuk penghantaran pada {{delivery_date}}, {{delivery_slot}}.
Jika anda perlukan masa lain, balas di sini sebelum {{change_deadline}}.

In English: Hi, your order is confirmed for delivery on the date and time slot shown. If you need a different time, reply here before the deadline.

9. Formal confirmation with Tuan/Puan

Use for business buyers or a more formal store.

Salam sejahtera Tuan/Puan {{customer_name}}, terima kasih atas pesanan di {{store_name}}.
Nombor pesanan: {{order_number}}
Jumlah: {{order_total}}
Pesanan akan dipos sebelum {{dispatch_date}}. Sila balas mesej ini jika ada sebarang pertanyaan.

In English: Greetings Sir or Madam, thank you for your order. Order number and total are listed. It ships before the dispatch date. Please reply to this message with any questions.

Send these automatically with AeroChat

AeroChat sends the confirmation when a new order is created in your store platform, such as Shopify, WooCommerce or Wix, using the order data:

Items, total, address and order number: come straight from the order.
Dispatch date: comes from your processing time, or from the preorder date on the product.
Orders placed in chat: AeroChat sends the payment link through your gateway, for example Billplz or Fiuu, detects the payment automatically and confirms the order in the same chat. The customer never types “paid”.
Replies: address changes, cancellations and questions are handled in the same chat, in Malay or whichever language the customer writes in, within the rules you set.
Template language: you approve the Malay version with Meta once, and AeroChat fills its variables from each order.

See WhatsApp order confirmation and Shopify WhatsApp order confirmations.

This template in other languages

Questions

Is an order confirmation a utility template?

Yes. Meta’s guidelines give confirming an order’s details as an example of a utility message. Keep product recommendations and offers out of it, or it may be classed as marketing.

Do I need a separate approved template in Malay?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, ms for Malay, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Malay and English. The template sets the first message, and the chat continues in their language.

Should I use “anda” or “Tuan/Puan”?

Use “anda” for most customers. It is polite and friendly. Use “Tuan/Puan” for formal messages such as invoices, or if your store talks to older or business customers. Keep one choice across all your templates.

What if the customer spots a mistake?

They reply in the same chat. AeroChat verifies them and changes the address or cancels the order if it hasn’t shipped, within the rules you set. Anything else goes to your team.

Confirm every order in Malay on WhatsApp

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