WhatsApp greeting message templates in Bahasa Indonesia

A WhatsApp greeting message in Bahasa Indonesia welcomes the customer by name, says what you can help with and invites their question. Below are 8 greetings written in Bahasa Indonesia, each with an English gloss, for new and returning customers, ad clicks, product enquiries and wholesale buyers. AeroChat picks the greeting that fits, then answers the question that follows in Bahasa Indonesia from your store data.

Writing greeting messages in Bahasa Indonesia

Indonesian shoppers expect a warm, polite tone. Sellers usually call the customer “Kak”, short for kakak, which is friendly and suits any age. For older customers, wholesale buyers or anything formal, use “Bapak” or “Ibu”. “Mohon” is a polite please, and a soft “ya” at the end keeps a request from sounding like an order. Many shoppers write casual words such as “ongkir” (shipping cost) and “ready” (in stock), so the templates use them too.

The WhatsApp rules that apply

These messages are replies. The customer writes first, so you are inside WhatsApp’s 24-hour customer service window and can send them as normal free-text messages, in Bahasa Indonesia or any other language. No approved template is needed. If you want to message a customer after the window has closed, a business-initiated message needs an approved template, either utility or marketing. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

8 WhatsApp greeting message templates in Bahasa Indonesia

Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.

1. New customer

When to use it: when someone messages your store for the first time.

Halo Kak {{customer_name}}, selamat datang di {{store_name}}!
Saya bisa bantu cari produk, cek ukuran dan stok, atau info pengiriman ke daerah Kakak. Lagi cari apa hari ini, Kak?

In English: Hi {{customer_name}}, welcome to {{store_name}}! I can help you find a product, check sizes and stock, or tell you about delivery to your area. What are you looking for today?

2. Returning customer

When to use it: when the number matches a past customer in your store.

Halo Kak {{customer_name}}, senang Kakak menghubungi kami lagi!
Ada pertanyaan soal pesanan terakhir {{last_order_number}}, atau lagi cari produk baru?

In English: Hi {{customer_name}}, good to hear from you again! Is your question about your last order {{last_order_number}}, or are you looking for something new?

3. Came from an ad

When to use it: when the customer tapped a click-to-WhatsApp ad.

Halo Kak {{customer_name}}, terima kasih sudah klik iklan {{ad_product}} kami.
Harganya {{price}} dan stoknya ready. Mau tanya soal ukuran, pengiriman, atau yang lain, Kak?

In English: Hi {{customer_name}}, thanks for tapping our ad for {{ad_product}}. It’s {{price}} and in stock now. Would you like to know about sizes, delivery or anything else?

4. Came from a product page

When to use it: when the chat started from a WhatsApp button on a product page.

Halo Kak {{customer_name}}, sepertinya Kakak sedang lihat {{product_name}}.
Mau tanya apa, Kak? Saya bisa cek ukuran, stok, atau perkiraan tanggal sampai.

In English: Hi {{customer_name}}, I see you were looking at the {{product_name}}. What would you like to know? I can check your size, stock or the delivery date.

5. Customer with an open order

When to use it: when the customer has an order that hasn’t been delivered yet.

Halo Kak {{customer_name}}, terima kasih sudah menghubungi {{store_name}}.
Pesanan {{order_number}} Kakak saat ini {{order_status}}. Apakah ini yang mau ditanyakan, atau ada hal lain yang bisa saya bantu?

In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. Your order {{order_number}} is {{order_status}}. Is that what you’re asking about, or can I help with something else?

6. Short and simple

When to use it: when you want the greeting out of the way so the customer just asks.

Halo Kak {{customer_name}}, terima kasih sudah menghubungi {{store_name}}. Ada yang bisa dibantu?

In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. How can I help?

7. Sale period greeting

When to use it: while a sale is running, so customers know it applies.

Halo Kak {{customer_name}}, selamat datang di {{store_name}}! Promo {{sale_name}} sedang berlangsung sampai {{end_date}}.
Kasih tahu saya produk yang Kakak cari, nanti saya cek harga promo dan stoknya.

In English: Hi {{customer_name}}, welcome to {{store_name}}! Our {{sale_name}} sale is on until {{end_date}}. Tell me what you’re looking for and I’ll check the sale price and stock.

8. Wholesale or bulk buyer

When to use it: when the customer is tagged as a trade or wholesale buyer.

Halo Bapak/Ibu {{customer_name}}, terima kasih sudah menghubungi {{store_name}} untuk pembelian grosir.
Silakan kirim daftar produk dan jumlah yang dibutuhkan, nanti saya cek stok dan harga grosirnya.

In English: Hello {{customer_name}}, thanks for messaging {{store_name}} about wholesale. Send me the products and quantities you need and I’ll check stock and your trade prices.

Send these automatically with AeroChat

AeroChat sends the greeting as soon as the first message arrives, then answers what the customer asks. You don’t need a separate Bahasa Indonesia greeting set up. AeroChat replies in the language the customer writes in, and these templates show the tone to ask for. It picks the version from what it knows about the chat:

New or returning: AeroChat checks the phone number against customers in your store platform, such as Shopify, WooCommerce or Wix.
Ad and product page: the ad or page that opened the chat sets the product name and price.
Open order: once the customer is verified by email or phone, the order status comes from your store.
Next step: stock, sizes, delivery and payment links follow in the same chat.

Copy this into AeroChat

When a customer sends the first message in a chat, greet them by name in the language they write in. In Bahasa Indonesia, address them as Kak, or Bapak or Ibu for formal messages. If they came from an ad or a product page, name that product and its price. If they have an open order, give its status once they are verified by email or phone. Then answer their question from our store: stock, sizes, delivery and payment.

Change the hours, timings and template names to your own before you paste it.

This template in other languages

Questions

Do I need an approved template for a greeting message in Bahasa Indonesia?

No. A greeting message replies to a message the customer just sent, so it is inside the 24-hour customer service window and goes out as a normal message, in any language.

Do I need to set up a separate Bahasa Indonesia version?

No. AeroChat writes in the language the customer uses. Use these templates to show the tone you want in Bahasa Indonesia, such as how polite or casual to be.

What if the customer writes in English, or mixes Bahasa Indonesia and English?

AeroChat replies in the language the customer writes in. If they mix Bahasa Indonesia with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.

Can the greeting use the customer’s name?

Yes, when AeroChat finds the name on their WhatsApp profile or in your store’s customer records.

AeroChat also answers your customers in Bahasa Indonesia on every channel. See AI customer service in Bahasa Indonesia.

Greet every customer in Bahasa Indonesia and answer what follows

Connect your WhatsApp number and your store, and AeroChat greets each customer and answers stock, delivery and order questions in Bahasa Indonesia in the same chat. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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