WhatsApp greeting message templates in Malay

A good WhatsApp greeting in Malay welcomes the customer by name, says what you can help with and invites their question, in the polite tone Malay-speaking shoppers expect. Below are 9 greetings written in Malay for new and returning customers, ad clicks, product enquiries and sales, each with an English gloss. AeroChat sends the greeting and then answers the question in the customer’s language from your store data.

What a greeting message should do

The greeting is the first thing a customer sees after they message you. Keep it short, use their name where you have it, and point to what you can answer now, such as stock, sizes, delivery and order status.

Skip long menus. A customer who came from an ad or a product page already has a question. Let them type it.

Writing greetings in Malay

Most Malaysian customers expect a friendly, polite tone. “Anda” works for almost everyone. For older or more formal customers, “Tuan/Puan” reads as respectful, and each page includes one formal version.

Customers often mix Malay and English in one message, such as “boleh check stock tak”. The templates use the standard Malay a Malaysian seller would write and keep a few English words customers expect, such as pre-order and COD.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

These messages are replies. The customer writes first, so you are inside WhatsApp’s 24-hour customer service window and can send them as normal free-text messages. No approved template is needed. If you want to message a customer after the window has closed, a business-initiated message needs an approved template, either utility or marketing. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

If you later submit a Malay message as a template, Meta asks you to assign it a language code. For Malay that is ms. Meta does not translate templates, so you supply the Malay text yourself.

Source: Meta’s WhatsApp message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp greeting message templates in Malay

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. New customer

Use when someone messages your store for the first time.

Hai {{customer_name}}, selamat datang ke {{store_name}}.
Saya boleh bantu anda cari produk, semak saiz dan stok, atau maklumkan tentang penghantaran ke kawasan anda.
Apa yang anda cari hari ini?

In English: Hi, welcome to the store. I can help you find a product, check size and stock, or tell you about delivery to your area. What are you looking for today?

2. Returning customer

Use when the number matches a past customer in your store.

Hai {{customer_name}}, gembira dapat berhubung dengan anda semula.
Ada soalan tentang pesanan terakhir anda {{last_order_number}}, atau anda sedang mencari sesuatu yang baru?

In English: Hi, good to hear from you again. Do you have a question about your last order, or are you looking for something new?

3. Came from an ad

Use when the customer tapped a click-to-WhatsApp ad.

Hai {{customer_name}}, terima kasih kerana klik iklan kami untuk {{ad_product}}.
Harganya {{price}} dan stok masih ada. Nak tahu tentang saiz, penghantaran atau apa-apa lagi?

In English: Hi, thanks for tapping our ad for the product. It costs the price shown and is in stock. Would you like to know about sizes, delivery or anything else?

4. Came from a product page

Use when the chat started from a WhatsApp button on a product page.

Hai {{customer_name}}, saya nampak anda sedang melihat {{product_name}}.
Apa yang anda ingin tahu? Saya boleh semak saiz, stok atau tarikh penghantaran.

In English: Hi, I see you were looking at the product. What would you like to know? I can check size, stock or the delivery date.

5. Customer with an open order

Use when the customer has an order that hasn’t been delivered yet.

Hai {{customer_name}}, terima kasih kerana menghubungi {{store_name}}.
Status pesanan {{order_number}} anda: {{order_status}}.
Adakah itu yang anda ingin tanya, atau ada perkara lain yang saya boleh bantu?

In English: Hi, thanks for contacting the store. Your order status is shown. Is that what you wanted to ask, or can I help with something else?

6. Short and simple

Use when you want the greeting out of the way so the customer just asks.

Hai {{customer_name}}, terima kasih kerana menghubungi {{store_name}}. Ada apa yang boleh saya bantu?

In English: Hi, thanks for contacting the store. How can I help?

7. Sale period greeting

Use while a sale is running, so customers know it applies.

Hai {{customer_name}}, selamat datang ke {{store_name}}. Jualan {{sale_name}} kami berlangsung sehingga {{end_date}}.
Beritahu saya apa yang anda cari dan saya akan semak harga jualan dan stok untuk anda.

In English: Hi, welcome to the store. Our sale runs until the end date. Tell me what you are looking for and I will check the sale price and stock for you.

8. Wholesale or bulk buyer

Use when the customer is tagged as a trade or wholesale buyer.

Hai {{customer_name}}, terima kasih kerana menghubungi bahagian borong {{store_name}}.
Sila hantar senarai produk dan kuantiti yang anda perlukan, dan saya akan semak stok serta harga borong anda.

In English: Hi, thanks for contacting the store’s wholesale team. Please send the list of products and quantities you need, and I will check stock and your wholesale prices.

9. Formal greeting with Tuan/Puan

Use for older customers or a more formal store.

Salam sejahtera Tuan/Puan {{customer_name}}, terima kasih kerana menghubungi {{store_name}}.
Bagaimana kami boleh membantu Tuan/Puan hari ini?

In English: Greetings Sir or Madam, thank you for contacting the store. How can we help you today?

Send these automatically with AeroChat

AeroChat sends the greeting as soon as the first message arrives, then answers what the customer asks. It picks the version from what it knows about the chat:

New or returning: AeroChat checks the phone number against customers in your store platform, such as Shopify, WooCommerce or Wix.
Ad and product page: the ad or page that opened the chat sets the product name and price.
Open order: once the customer is verified by email or phone, the order status comes from your store.
Language: AeroChat replies in the language the customer writes in. A customer who writes in Malay gets Malay answers, and one who switches to English mid-chat gets English.
Next step: stock, sizes, delivery and payment links follow in the same chat, so the greeting leads straight into the sale.

See WhatsApp auto-replies and FAQs and click-to-WhatsApp ads.

This template in other languages

Questions

Do I need an approved template for a greeting?

No. A greeting replies to a message the customer just sent, so it is inside the 24-hour customer service window and goes out as a normal message.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Malay and English. The template sets the first message, and the chat continues in their language.

Should I use “anda” or “Tuan/Puan”?

Use “anda” for most customers. It is polite and friendly. Use “Tuan/Puan” for formal messages such as invoices, or if your store talks to older or business customers. Keep one choice across all your templates.

Should the greeting include a menu?

Usually not. Most customers already have a question. AeroChat reads what they type, so a short greeting that invites them to ask works better than a list of numbers.

Greet Malay-speaking customers and answer what they ask next

Connect your WhatsApp number and your store, and AeroChat greets each customer and answers stock, delivery and order questions in Malay, English or whichever language they write in. Start your 7-day free trial. No credit card needed.

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