WhatsApp away message templates in Bahasa Indonesia

A WhatsApp away message in Bahasa Indonesia tells the customer when your team is back and what they can still get done right now. Below are 8 away messages written in Bahasa Indonesia, each with an English gloss, for after hours, weekends, public holidays and sale peaks. With AeroChat connected, order status, stock and delivery questions get answered straight away, in Bahasa Indonesia, because AeroChat reads them from your store.

Writing away messages in Bahasa Indonesia

Indonesian shoppers expect a warm, polite tone. Sellers usually call the customer “Kak”, short for kakak, which is friendly and suits any age. For older customers, wholesale buyers or anything formal, use “Bapak” or “Ibu”. “Mohon” is a polite please, and a soft “ya” at the end keeps a request from sounding like an order. Many shoppers write casual words such as “ongkir” (shipping cost) and “ready” (in stock), so the templates use them too.

The WhatsApp rules that apply

These messages are replies. The customer writes first, so you are inside WhatsApp’s 24-hour customer service window and can send them as normal free-text messages, in Bahasa Indonesia or any other language. No approved template is needed. If you want to message a customer after the window has closed, a business-initiated message needs an approved template, either utility or marketing. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

8 WhatsApp away message templates in Bahasa Indonesia

Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.

1. After hours, with instant help

When to use it: when your team has gone home but AeroChat is still answering from your store data.

Halo Kak {{customer_name}}, terima kasih sudah menghubungi {{store_name}}. Tim kami sedang offline sampai {{opening_time}}, tapi saya bisa bantu sekarang untuk lacak pesanan, cek stok, ukuran, dan ongkir.
Ada yang bisa saya bantu, Kak?

In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. Our team is offline until {{opening_time}}, but I can help right now with order tracking, stock, sizes and shipping costs. What can I help you with?

2. After hours, simple

When to use it: when you want a plain promise of a reply time.

Halo Kak {{customer_name}}, terima kasih atas pesannya. Tim kami sedang tidak di tempat dan kembali pukul {{opening_time}} hari {{opening_day}}.
Silakan tinggalkan pertanyaan di sini, kami balas begitu kembali ya.

In English: Hi {{customer_name}}, thanks for your message. Our team is away and back at {{opening_time}} on {{opening_day}}. Leave your question here and we’ll reply when we’re back.

3. Weekend

When to use it: on Saturdays and Sundays if your team doesn’t work weekends.

Halo Kak {{customer_name}}, terima kasih sudah menghubungi {{store_name}}. Tim kami libur akhir pekan dan kembali hari Senin pukul {{opening_time}}.
Pesanan selama akhir pekan tetap diproses sesuai urutan. Kalau Kakak mau cek stok atau lacak pesanan, saya bisa bantu sekarang.

In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. Our team is off for the weekend and back on Monday at {{opening_time}}. Weekend orders still ship in the usual order. I can check stock or track an order for you now.

4. Public holiday

When to use it: on public holidays such as Lebaran or Natal, with the day you reopen.

Halo Kak {{customer_name}}, tim kami sedang libur {{holiday_name}} dan kembali tanggal {{reopen_date}}.
Pesanan selama libur akan dikirim mulai {{dispatch_date}}. Kakak tetap bisa tanya soal stok, harga, dan pengiriman di sini, saya jawab sekarang.

In English: Hi {{customer_name}}, our team is away for {{holiday_name}} and back on {{reopen_date}}. Holiday orders ship from {{dispatch_date}}. You can still ask about stock, prices and delivery here and I’ll answer now.

5. Busy sale day

When to use it: during a big sale when your team is replying more slowly than usual.

Halo Kak {{customer_name}}, terima kasih atas pesannya. Hari ini lagi ramai karena promo, jadi balasan tim kami agak lebih lama dari biasanya.
Saya bisa jawab soal stok, ukuran, pengiriman, dan status pesanan sekarang. Untuk hal lain, tim kami balas paling lambat {{reply_by_time}}.

In English: Hi {{customer_name}}, thanks for your message. It’s a busy sale day, so our team is replying more slowly than usual. I can answer stock, sizes, delivery and order status now. For anything else, our team will reply by {{reply_by_time}}.

6. Team on a break

When to use it: for a short gap during the day, such as lunch.

Halo Kak {{customer_name}}, tim kami sedang istirahat sebentar dan kembali pukul {{back_time}}.
Kalau mau lacak pesanan atau tanya soal produk, langsung tanya saja, saya jawab sekarang.

In English: Hi {{customer_name}}, our team is on a short break and back at {{back_time}}. If you want to track an order or ask about a product, just ask and I’ll answer now.

7. Holiday shutdown with order cutoff

When to use it: before a longer break, so customers know the last day to order.

Halo Kak {{customer_name}}, {{store_name}} libur dari {{close_date}} sampai {{reopen_date}}.
Batas terakhir pemesanan untuk dikirim sebelum libur adalah {{cutoff_date}}. Pesanan setelah itu dikirim mulai {{reopen_date}}. Silakan tanya apa saja soal produk atau pengiriman.

In English: Hi {{customer_name}}, {{store_name}} is closed from {{close_date}} to {{reopen_date}}. The last day to order for dispatch before the break is {{cutoff_date}}. Later orders ship from {{reopen_date}}. Ask me anything about products or delivery.

8. Request needs a person

When to use it: when the customer asks for something only your team can approve, such as a custom order.

Terima kasih, Kak {{customer_name}}. Pesanan custom perlu dicek dulu oleh tim kami, dan tim kembali pukul {{opening_time}}.
Detail yang Kakak kirim sudah saya teruskan, jadi Kakak tidak perlu mengulang. Balasannya akan masuk di chat ini ya.

In English: Thank you, {{customer_name}}. A custom order needs our team to check it, and they’re back at {{opening_time}}. I’ve passed on the details you shared, so you won’t need to repeat them. The reply will come in this chat.

Send these automatically with AeroChat

AeroChat replies the moment a message arrives. It checks your opening hours and closures, picks the right away message and fills it from your settings and your store platform, such as Shopify, WooCommerce or Wix. You don’t need to set up a separate Bahasa Indonesia version. AeroChat writes in the language the customer uses, and these templates show the tone to ask for. Then it keeps going in the same chat:

Order questions: AeroChat verifies the customer’s email or phone and reads the order status and tracking from your store.
Stock and product questions: AeroChat checks live stock, sizes and prices in your catalog.
Requests that need a person: AeroChat collects the details and passes the chat to your team for when they are back, so the customer doesn’t repeat themselves.

Copy this into AeroChat

Outside our opening hours (example: 9am to 6pm, Monday to Friday) and on the closure dates we set, reply to every new message with an away message that says when the team is back. Write it in the language the customer uses. In Bahasa Indonesia, address them as Kak, or Bapak or Ibu for formal messages. Then answer order status, stock, sizes and delivery from our store. Verify the customer by email or phone before sharing order details. For anything that needs our team, collect the details and pass the chat to the team for when they are back.

Change the hours, timings and template names to your own before you paste it.

This template in other languages

Questions

Do I need an approved template for a away message in Bahasa Indonesia?

No. A away message replies to a message the customer just sent, so it is inside the 24-hour customer service window and goes out as a normal message, in any language.

Do I need to set up a separate Bahasa Indonesia version?

No. AeroChat writes in the language the customer uses. Use these templates to show the tone you want in Bahasa Indonesia, such as how polite or casual to be.

What if the customer writes in English, or mixes Bahasa Indonesia and English?

AeroChat replies in the language the customer writes in. If they mix Bahasa Indonesia with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.

What happens to questions AeroChat can’t answer?

AeroChat collects the details and hands the chat to your team in the shared inbox. Your team picks it up when they are back, with the full chat in front of them.

AeroChat also answers your customers in Bahasa Indonesia on every channel. See AI customer service in Bahasa Indonesia.

Keep answering in Bahasa Indonesia while your team is away

Connect your WhatsApp number and your store, set your opening hours, and AeroChat answers order, stock and delivery questions in Bahasa Indonesia any time of day. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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