WhatsApp Reorders From the Customer’s Last Order
Reorders on WhatsApp let a customer buy what they bought before by sending one message, such as “same as last time, please”. AeroChat finds their past orders by their WhatsApp number in Shopify, WordPress with WooCommerce, Wix or your Google Sheets store, checks stock and today’s price, creates the new order with their saved address, and sends a payment link. Once the payment is confirmed, the order goes to packing.
What happens today
Customers who buy refills, coffee, pet food or skincare message you when they run out. Someone looks up their last order, checks the price, types out a total and sends bank details or a checkout link.
The customer then sends a screenshot to say they paid, and someone checks it against the bank account before the order is packed. Each reorder takes several messages and a person’s time, for an order the customer has placed before.
How it runs on WhatsApp
- The customer asks to reorder, in text or a voice note. AeroChat transcribes voice notes automatically.
- It finds the customer by their WhatsApp number. If no order matches, it asks for the email used at checkout.
- It reads their last three orders and lists them briefly, or repeats the last one if they say “same as last time”.
- The customer confirms, and changes quantities if they want.
- AeroChat checks stock and today’s prices, and says plainly if a price changed or an item is out of stock, with the closest alternative.
- It confirms the delivery address from the last order, or takes a new one, then creates the order and sends a payment link.
- When the payment comes through, it marks the order paid and sends the order number. The customer never has to send proof of payment.
The recipe
Copy this into AeroChat
When a customer asks to reorder, follow these steps.
- Find the customer by their WhatsApp number. If there is no match, ask for the email used at checkout.
- If they say “same as last time”, read their most recent order and list its items back. Otherwise, list their last three orders with items and dates, and ask which one to repeat.
- Let them change quantities. Check stock and today’s prices. If a price changed or an item is out of stock, tell them before they pay and offer the closest item in stock.
- Confirm the delivery address from their last order, or take a new one.
- Create the order and send a payment link. When it is paid, confirm the order number and the dispatch day: orders paid before 2pm ship the same day (example).
- If they reorder the same item for the third time (example), mention our subscription once.
Always use today’s price, never the old one. Reply in the customer’s language.
Change the dispatch cut-off to your own, and remove the subscription step if you don’t sell subscriptions.
Connect the systems behind it
- Airwallex: built in. Sends the payment link and confirms the payment to AeroChat, so the order is marked paid without a screenshot.
- Stripe and HitPay: create the payment link for stores that already take payments with them.
- Recharge, Appstle Subscriptions and Seal Subscriptions: for customers who want the reorder to repeat on a schedule.
- Shopify, WordPress, Wix and the Google Sheets store. Built in. AeroChat reads past orders, stock and prices, and creates the new order.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it costs on WhatsApp
The customer starts the conversation, so their messages are free. AeroChat’s replies inside the 24-hour customer service window are service messages: free up to 1,000 a month per business phone number, then charged per message. Confirming the items, total and payment link in one clear message keeps the number of replies down. If you send a “time to reorder?” reminder to a customer who has not messaged in the last 24 hours, it goes out as an approved marketing template, charged per message, and only to customers who opted in. Rates vary by country and are set in Meta’s rate cards. AeroChat passes Meta’s WhatsApp fees through at cost.
Also on Instagram, Messenger and web chat
The same workflow runs on Instagram, Facebook Messenger, TikTok Shop buyer chat, Telegram, web chat and email, from the same store. On Instagram and Messenger, AeroChat asks for the email used at checkout to find the past order. See the reorders workflow across every channel.
Who uses it
- Beauty stores: customers reordering the skincare they have run out of.
- B2B suppliers: trade customers reordering into an ERP, with approval by your team.
For your store platform: reorders on Shopify, WooCommerce and Wix Stores.
Questions
Can customers reorder on WhatsApp with one message?
Yes. AeroChat finds their last order by their WhatsApp number, lists it back, checks stock and price, and sends a payment link. “Same as last time” works.
What if a price has changed since their last order?
AeroChat uses today’s price from your store and tells the customer before they pay.
How do I know the customer paid?
The payment provider confirms the payment to AeroChat, and the order is marked paid. The customer doesn’t need to send a screenshot.
Can I remind customers when it’s time to reorder?
Yes, to customers who opted in. A reminder sent more than 24 hours after their last message needs an approved marketing template, charged per message. See WhatsApp message templates.
Make the next order one message long
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On Shopify? Install AeroChat from the Shopify App Store.
Related: ordering on WhatsApp and payment links.