AI customer service that replies in Tagalog
AeroChat replies to Filipino customers in Tagalog, on every channel you sell on, and finishes the job in the chat: it answers from your products and orders, sends the payment link and confirms the order. It reads Taglish and shop shorthand such as HM, replies in polite Tagalog with po, and follows the customer if they switch to English mid-chat. There is no language menu. The customer writes, and AeroChat answers in the same language.
How your customers write in Tagalog
- Taglish. Most Filipino shop chats mix Tagalog and English in one sentence, such as available pa po ba? AeroChat reads the mixed message and replies the same natural way.
- Shop shorthand. Customers write HM for how much, PM for private message and COD for cash on delivery. AeroChat understands them and answers from your products and prices.
- Po and opo. Customers expect a store to reply with po. You set this once, and AeroChat uses it in every reply in Tagalog.
- Switching languages. A customer may switch to full English or back to Tagalog in the same chat. AeroChat checks every message and replies in the language the customer is using now.
What AeroChat does with each message
- Detects the language. AeroChat identifies the language from the customer’s first message, including mixed-language messages, without asking them to choose.
- Replies in Tagalog. It answers from your store data, such as products, stock, shipping rates and orders, in the tone you set.
- Checks again on every message. If the customer switches language partway through, AeroChat follows them.
- Falls back when a message is too short. For a reply such as OK or a single emoji, AeroChat uses the default language you set.
- Transcribes voice notes. On WhatsApp, voice notes are transcribed automatically and answered like typed messages.
See multilingual chat and WhatsApp voice notes.
Set the tone in your own words
You tell AeroChat how your store talks, in your own words and in any language. It follows those instructions in every reply. Here is an example for a store whose customers write in Tagalog.
Copy this into AeroChat
Reply in the language the customer writes in. When they write in Tagalog or Taglish, reply in friendly Taglish with po, and use ninyo, not mo. Give the price in pesos with the shipping fee and the total. For cash on delivery, read back the items, the total and the address, and ask the customer to reply Yes before you confirm. If they switch to English, reply in English.
See custom instructions.
An example exchange in Tagalog
A customer messages the store on WhatsApp. The English under each line is a gloss.
Customer: Hi po! Available pa po ba yung oversized shirt na black, size L? HM po?
English: Hi, is the black oversized shirt in size L still available? How much is it?
AeroChat: Hi po! Available pa po ang black oversized shirt sa size L. ₱499 po ito, plus ₱95 shipping sa Metro Manila, total ₱594. I-order na po ba natin?
English: Hi, the black oversized shirt in size L is available. It’s ₱499 plus ₱95 shipping in Metro Manila, ₱594 in total. Shall we place the order?
Customer: Yes po. Pwede po COD?
English: Yes please. Can I pay cash on delivery?
AeroChat: Pwede po. Pakisend lang po ng buong pangalan, contact number at complete address ninyo.
English: Yes. Please send your full name, contact number and complete address.
Customer: Ana Reyes, 0917 123 4567, 25 Mabini St., Brgy. San Antonio, Pasig City
English: (The customer sends the details.)
AeroChat: Salamat po! Order #8840: 1 black oversized shirt, size L, ₱594 COD, ipapadala sa 25 Mabini St., Brgy. San Antonio, Pasig City. Tama po ba? Mag-reply lang po ng Yes para ma-confirm.
English: Thank you. Order #8840: 1 black oversized shirt, size L, ₱594 cash on delivery, to 25 Mabini St., Brgy. San Antonio, Pasig City. Is that correct? Reply Yes to confirm.
Customer: Yes po
English: Yes.
AeroChat: Confirmed na po ang order #8840. Isesend po namin dito ang tracking number kapag na-ship na.
English: Order #8840 is confirmed. We’ll send the tracking number here once it ships.
AeroChat reads the order back and confirms it only after the customer replies, so the parcel goes out to the right address.
Where it runs
The same replies in Tagalog run on WhatsApp, Instagram, Facebook Messenger, Telegram, your website chat and email. On Shopee, Lazada and TikTok Shop buyer chat, AeroChat answers in Tagalog from the product details, policies and order information the marketplace shares, and orders, payment and shipping stay in the marketplace.
Your store connects from the dashboard: Shopify, WooCommerce or Wix. If you sell in the Philippines, AeroChat sends payment links through PayMongo, Maya Business and Xendit and confirms cash on delivery orders in the chat before dispatch.
When your team takes over
AeroChat finishes the job in the chat, and hands over to a person only as a safety net, such as a refund above the limit you set. When that happens, your team doesn’t need to read Tagalog. With agent auto-translation, incoming messages are shown in the agent’s language and replies go back to the customer in Tagalog, with the original message kept beside the translation. Auto-translation is on the Advanced plan. See pricing.
WhatsApp templates in Tagalog
For messages you send first, such as order confirmations and shipping updates, use these ready-to-copy templates written in Tagalog, each with an English gloss.
- Abandoned cart templates in Tagalog
- Away message templates in Tagalog
- Cash on delivery confirmation templates in Tagalog
- Greeting message templates in Tagalog
- Order confirmation templates in Tagalog
- Payment reminder templates in Tagalog
- Shipping update templates in Tagalog
- Thank you after purchase templates in Tagalog
Related
- A WhatsApp chatbot for online sellers in the Philippines
- A Shopify chatbot for the Philippines
- Cash on delivery confirmation in the Philippines
- The best WhatsApp chatbot in the Philippines
- Multilingual chat
- Shopify chatbot language support
Questions
Do I need to set up Tagalog separately?
No. AeroChat detects Tagalog from the customer’s message and replies in it. You can add instructions for tone and forms of address, and set a default language for messages too short to detect.
What if a customer mixes Tagalog and English?
AeroChat reads the whole mixed message and replies naturally. You can say in your instructions which language to use for mixed messages, for example Tagalog.
Can my products and policies stay in English?
Yes. AeroChat answers in Tagalog from the product details and policies you already have. You don’t need a second copy of your store in Tagalog.
Can my team handle Tagalog chats if they don’t speak it?
Yes, with agent auto-translation on the Advanced plan. Your team reads and writes in their own language, and the customer receives Tagalog.
Answer your customers in Tagalog
Connect your store and WhatsApp number, then send your own number a message in Tagalog asking whether your best seller is in stock. Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.