WhatsApp Chatbot for Online Sellers in Indonesia: Take Orders, Payment and Delivery in the Chat
AeroChat is a WhatsApp chatbot that takes an Indonesian seller’s order from first question to tracking number. It answers stock, price and ongkir questions from your store or your Google Sheet, in Bahasa Indonesia, English or a mix. It takes the order, sends a payment link and detects the payment, confirms cash on delivery orders and books the courier, all in the same chat. It runs on Instagram, Messenger, TikTok Shop buyer chat and your web chat too.
Many Indonesian sellers run their shop through chat. Buyers find you on Instagram, TikTok or a marketplace, then message you on WhatsApp. The questions repeat all day: “Kak, ready?”, “Harganya berapa?”, “Ongkir ke Medan?”, “Bisa COD?”, “Resinya mana?” Admins answer by hand, copy order details into a sheet and check transfer proofs. AeroChat answers from your real stock and prices and finishes the sale in the chat.
What AeroChat does for an Indonesian online seller
- Answers from your real data. Products, prices and stock come from Shopify, WooCommerce or Wix, or from a Google Sheet if you don’t have a store yet.
- Takes the order in the chat. It collects the items, size, name and full address, with RT/RW and a landmark, and records the order.
- Takes payment. It sends a payment link and detects the payment automatically, so nobody checks a transfer screenshot. Midtrans, Xendit and DOKU connect through their APIs, and Airwallex is built in.
- Confirms COD orders before you pack them. See cash on delivery confirmation in Indonesia.
- Books the courier through AnterAja, Lalamove or GrabExpress and sends the resi in the same chat.
- Answers “resinya mana?” with the parcel status from the courier.
- Understands voice notes. Voice notes are transcribed, so a spoken order works too.
- Passes the chat to your admin when it should. Anything outside your rules, such as a reseller price or a complaint, goes to your team with the details.
What it looks like on WhatsApp
Customer: Kak, gamis rayon hitam size L ready? (example)
AeroChat: Ready, Kak. Gamis rayon hitam size L harganya Rp185.000. Mau dikirim ke mana?
Customer: Ke Medan kak. Jl. Gatot Subroto No. 88, Medan Petisah.
AeroChat: Ongkir ke Medan Rp32.000 (example), jadi totalnya Rp217.000. Ini link pembayarannya, bisa pilih metode yang tersedia di halaman pembayaran.
AeroChat: Pembayaran sudah diterima, terima kasih Kak. Pesanan sudah dipesankan kurir, resi: 10001234567 (example).
In your Google Sheet: a new order row is added with the item, address and “Lunas”. The shipment is booked.
Copy this into AeroChat
When a customer wants to buy on WhatsApp, follow these steps.
- Check the product, size and stock in our Products sheet (example) and tell them the price in Rp.
- Ask for their name and full address, including RT/RW, kelurahan and a landmark, and read it back.
- Quote shipping from our shipping table (example) for their city.
- Add the order to our Orders sheet and send a Midtrans payment link (example) for the total.
- When the payment comes through, mark the order “Lunas”, book the courier and send the tracking number.
- If they ask for COD, record the order as COD and ask them to confirm before we pack it.
- If they ask for a reseller price, pass the chat to our admin.
Reply in the customer’s language. Use “Kak” when the customer does.
Change the sheet names, prices, gateway and courier to your own before you paste it.
Local systems AeroChat connects to in Indonesia
- Payments: Midtrans, Xendit, DOKU and 2C2P. Airwallex is built in (open an account if you don’t have one).
- Delivery: AnterAja, Lalamove and GrabExpress. Shipping to Malaysia as well? POS Malaysia is built in.
- Stores and marketplaces: Shopify, WooCommerce and Wix are built in. AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada.
How to start
- Sign up for AeroChat and start your 7-day free trial.
- Connect your WhatsApp number with Meta’s embedded signup. With coexistence you keep the WhatsApp Business app on your phone.
- Connect your store, or your Google Sheet with products and orders.
- Describe how you sell in your own words, in any language, or paste the recipe above. AeroChat builds the workflow.
- Add your gateway and courier keys in the dashboard, then turn the workflow on.
New to the API? Read WhatsApp Business API in Indonesia and how to sell on WhatsApp.
Questions
Do I need a website to use it?
No. You can sell from a Google Sheet with your products and orders. When you outgrow it, connect Shopify, WooCommerce or Wix.
Can my admins still reply?
Yes. Your team works from a shared inbox, and with coexistence the WhatsApp Business app stays on your phone. AeroChat passes your admins the chats your rules say need a person.
Does it reply in Bahasa Indonesia?
Yes. AeroChat replies in the customer’s language, including Bahasa Indonesia, English and mixed messages.
Which WhatsApp chatbot should I choose in Indonesia?
See the best WhatsApp chatbot in Indonesia. Plans are on the pricing page.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Let WhatsApp take the next order for you
Sign up, connect your number and your product list, and send yourself “Kak, ready?” from another phone.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.